2/10 Terrible
Kyle
Business traveller
5 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft in downtown Fort Worth was an awful experience. I booked on Expedia, like I always do, and within 10 minute window I realized I booked the wrong night by accident. I was a day off. I tried to cancel and rebook for the correct night and was told no, it was non refundable. I was only going to switch it to the correct date. So the booking turned into two nights instead of one.
Night two, (I was not there) my drunk boyfriend was in the room, and walked down to get a sandwich. He forgot his room key in the room. He asked the front desk for a key. He was told no because he did not have his ID, also left in his wallet in the room. He asked if someone could come with to look at his ID in the room and pointed out, the front desk employee just saw him walk out. I was on the phone with him, and the front desk employee was acting unprofessional, unreasonable and antagonizing him, which worked. He yelled at the employee and got trespassed. He was not allowed to get his belongings, including his wallet, his car keys (for next day), and was told if he returned the police would arrest him. He had nothing and was out on the street in the middle of the night.
If that employee would have handled the situation differently, none of that would have happened. He would have gone to his room, ate his sandwich and went to sleep.
I will never book with this hotel chain again. They are not flexible or reasonable.
Kyle
Stayed 1 night in Sep 2025