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Fox Glacier Jade Hotel

2.0 star property

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Photo gallery for Fox Glacier Jade Hotel

Exterior
Basic Twin Room | 1 bedroom, free WiFi, bed sheets
Exterior
Comfort Double Room | 1 bedroom, free WiFi, bed sheets
Exterior

Reviews

3.8 out of 10

Popular amenities

  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi

Explore the area

Map
39 Sullivan Rd, Fox Glacier, 7859
  • Fox Glacier Glow Worm Forest
    ‪3 min walk‬
  • Fox Glacier
  • Lake Matheson
    ‪6 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room | 1 bedroom, free WiFi, bed sheets

Basic Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Comfort Double Room | 1 bedroom, free WiFi, bed sheets

Comfort Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | 1 bedroom, free WiFi, bed sheets

Basic Shared Dormitory

  • 13 sq m
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Comfort Twin Room

1 bedroom, free WiFi, bed sheets

Comfort Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Triple Room

Comfort Triple Room | 1 bedroom, free WiFi, bed sheets

Comfort Triple Room

  • 16 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | 1 bedroom, free WiFi, bed sheets

Basic Shared Dormitory

  • 13 sq m
  • Sleeps 1
  • 1 Single Bunk Bed and 1 Single Bed

View all photos for Basic Twin Room

Basic Twin Room | 1 bedroom, free WiFi, bed sheets

Basic Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

High Peaks Hotel

  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping
3.9 out of 5, Good, (318)
The price is €49
for 1 room
includes taxes & fees
25 Jun - 26 Jun
High Peaks Hotel

About this property

Fox Glacier Jade Hotel

Hostal in Fox Glacier with free parking
Along with laundry facilities, this smoke-free hostal has tour/ticket assistance and free self-parking. WiFi in public areas is free. Bathrooms are shared.
Fox Glacier Jade Hotel offers 31 accommodations. This Fox Glacier hostal provides complimentary wireless Internet access, with a speed of 25+ Mbps. Guests have access to shared bathrooms. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hairdryers can be requested.
During your stay at Fox Glacier Jade Hotel, you're just a quick walk from Te Wahipounamu. Features include free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include tour or ticket assistance
  • Steps from Te Wahipounamu and Fox Glacier Glow Worm Forest
Fox Glacier Jade Hotel offers its guests tour/ticket assistance and laundry facilities. Public spaces have free WiFi. Free self parking is available.

This Fox Glacier hostal is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shared bathroom
  • Shower

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Fox Glacier Jade Hotel Hostal
Fox Glacier Jade Hotel Fox Glacier
Fox Glacier Jade Hotel Hostal Fox Glacier

Fox Glacier Jade Hotel Reviews

Reviews

3.8
Rating 10 - Excellent. 0 out of 32 reviews
Rating 8 - Good. 5 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 7 out of 32 reviews
Rating 2 - Terrible. 17 out of 32 reviews

4.0/10

Cleanliness

4.0/10

Staff & service

4.4/10

Amenities

3.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

6/10 Okay

ZOLTAN

Travelled with group
As a room where we stayed for a night was clean and convenient. However, the whole building needs some maintenance.
Stayed 1 night in Feb 2025

6/10 Okay

Joy

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

OK

The whole place could do with some care, very tired looking building, peeling paint, not that clean, could nit connect to the wifi, no tv and no cups to make a drink in, The bed however was really comfortable and we did sleep well.
Stayed 1 night in Feb 2025

4/10 Poor

Vere

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in very poor, unsightly, condition. The service at reception was absent to minimal. The room was clean but a little tatty despite being said to be one of their best. The TV was connected via WiFi whose channel was not connected to the internet. The satellite TV was not working. Both faults were beyond the capability of the staff to correct. I eventually reset & tuned the sat & its LNB myself. The nearby Bestsy Jane restaurant was great & improved the overall experience.
Stayed 1 night in Feb 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
You get what you pay for and I couldn't complain as we were a late booking. We had everything we needed, comfortable bed, hot shower and private bathroom. Jesus (spanish manager) did all he could to accomodate us. If you want 5 star and want to pay 4 times the price stay elsewhere but this was very suitable for us, no complaints here 😊
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE

We were very excited to come to Fox Glacier for our heli-hike tour. That is, until we drove into the ruins of Jade Hotel. We were greeted with an overgrown building, trash, and a sketchy appearance. The registration employee was kind but quickly rushed us out to search for our room. The room was dark, smelled of mold, had no AC or airflow, a plywood-like bed frame, and had leftover hair in the bathroom from previous users. If not for the cold outside air, we would have considered camping in the mountains. I am not sure where else you should seek refuge, but I would not recommend the Jade Hotel, despite its deceiving name. Best of luck and good travels.
Stayed 1 night in Feb 2025

2/10 Terrible

Trevor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Coffee facilities, but no mugs or teaspoons. No hot water when w went to have a shower, not many guests. When we ran water, it was brown. No wifi where we were. Had to sit in front of office to get reception. Surroundings run down
Stayed 1 night in Feb 2025

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service
No daily housekeeping. No hanger in bathroom. This is likd a hostel type of accomodation
Stayed 1 night in Feb 2025

4/10 Poor

Tana

Stayed 1 night in Jan 2025

4/10 Poor

Thais

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was very clean. But it says wifi which unfortunately does not work unless you are outside. The TV works off of wifi, so no TV to be able to unwind. The frame on the twin bed needs to be bigger as you fall off either side giving you mininum area to sleep. But it was great distance to the Fox Glacier walk and Lake Matheson.

2/10 Terrible

Aroha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Tari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty and dated!

Once arriving at hotel property appears very run down and unkept. We were show. Our room, room was dirty ( beer bottle under bed but visible without bending over), black sand/dirt on sheets, floor not vacuumed, no garbage bin, no cups, towels holey and stained. No wifi available unless standing outside. We are well travelled people and are used to all types of rooms. I’m never fussed about age of property but cleanliness is a must! When we asked about changing room he said it was booked but when we were out around 10 pm many rooms still empty. Overall very disappointed! This room was $250 for two twin beds! Not worth it!
Stayed 1 night in Dec 2024

4/10 Poor

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

matt

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give it a miss.

It’s cheap for a reason. We found: None of the staff in reception spoke English very well or at all. Dyer wouldn’t warm up so ended up going around the corner to another lodge to finish it. Hair all over the bathroom? I think someone had had a hair cut or something in there and not cleared it up. Kitchen was dirty and ill equipped. There was no fridge and had to after a Google translate conversation with check in staff was allowed to use the freezer for my cool packs. Generally just very dirty and smelled very damp. Wi-Fi didn’t work. Only plus was The beds and sheets where clean but I think this was only due to an external company doing the bedding for them. I stay in basic/cheap accommodation quite often and there where some standards here ‘the jade’ just failed to meet. With a bit of effort it could be a really nice place. Sort it out!
Stayed 2 nights in Jan 2024

8/10 Good

Matthew

Travelled with partner
Nice quiet place to stay for couple days.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ALL AROUND TERRIBLE

I have traveled around the world and stayed in a lot of places but this by far is ONE OF THE WORST PLACES IVE EVER STAYED!!! If you are thinking about staying in Fox Glacier and this is the only thing available, DONT DO IT!! Stay a couple more nights in Franz Josef or keep passing through! I understand that it rains a lot here but everything smells damp and musty. The carpet in my room had a visible puddle on the carpet. * They don’t give you keys to the room, the room is just always unlocked. * For the 3 nights I was here the bathrooms were NEVER cleaned. Looked like there was poop stains on the walls. Showers always had a puddle of water (both men and women’s bathrooms) that would seep over into the stalls. No hand towels and the hand dryer didn’t work. * Kitchen was gross, the drying towels were always soaking wet and didn’t seem to be changed regularly. Everything was damp and dirty. NO FORKS! * THE WIFI was TRASH
This was what was on the bathroom stall wall. For all 3 days I was there, and probably longer!
Stayed 3 nights in Dec 2023

2/10 Terrible

Shrinivasan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This place has choppy WiFi. It is very hard to communicate with front desk as they don’t speak English. There was only one who could and it’s hard to find him. This place does not have a phone so if you’re driving and if you want to make changes or something then good luck
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Run down

Very run down and unclean. Mould spores in our shower and rubbish left outside near car park and in cooking and eating area for couple days. Did not feel comfortable in the environment provided. Generally don’t ask for much- I don’t mind hostels but this was not up to spec.
Stayed 2 nights in Dec 2023

8/10 Good

Bindu

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jo

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sadly we had an unpleasant stay at this property. Buildings very run down. Unpleasant really strong smell like chlorine in room. Staff changed room which was appreciated. Staff did try and help but limited english.Water had to be boiled for use. The weirdest thing was tea and coffee provided but no cups or kettle. Manager stated owner would not provide milk for guests. Outside areas were very untidy and uncared for looking. Appreciated that staff tried their best but was a miserable stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Parminder

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. No coffee, no english breakfast tea , no sugar, no MILK, no kettle in the room. When requested they said they do t have any kettle. There was only one kettle (although they had put green tea two pouches in room) . Other couple had same issues like us and were ready to leave becquse of zero amenities in hotel. Major thing is when we entered into rooms there was very strong chlorine smell. Other couple in room 36 complained about the same. Most of the staff cannot communicate in English so it was really hard to explain to them the issue we all were facing. In the end i wont recommend this hotel and will never stay here.
Stayed 1 night in Dec 2023

2/10 Terrible

Dilipa Sathsarani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Sebastian

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Sonia

Travelled with partner
Disliked: Staff & service
Needed a garbage bin in the kitchen area and at least looked at daily. Great stop for the area.
Stayed 2 nights in Nov 2023

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was like staying at a renovation site. Staff were no where to be found.
Stayed 2 nights in Nov 2023

8/10 Good

Stephan

Disliked: Staff & service, property conditions & facilities
There was nobody. it was a Ghostel. But the few i think renovated rooms where perfect
Stayed 2 nights in Nov 2023