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OYO Hotel Palma Real

3.0 star property

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Photo gallery for OYO Hotel Palma Real

Courtyard view
Down duvets, pillow-top beds, in-room safe, desk
Outdoor pool
Towels, soap, shampoo
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Carretera Federal Tulum-Coba km 21.5, Mza. 17 Lt. 4, Francisco Uh May, QROO, 77796
  • Place, Tulum Monkey Sanctuary
    ‪21 min drive‬
  • Place, Gran Cenote
    ‪25 min drive‬
  • Place, Cenote Calavera
    ‪28 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪94 min drive‬

Room options

View all photos for Standard Twin Room

Down duvets, pillow-top beds, in-room safe, desk

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room

Down duvets, pillow-top beds, in-room safe, desk

Standard Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room (Two beds)

Down duvets, pillow-top beds, in-room safe, desk

Superior Room (Two beds)

  • 15 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room (Three beds)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room (Three beds)

  • 13 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Basic Single Room

Down duvets, pillow-top beds, in-room safe, desk

Basic Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Similar properties

Exterior
MIO Tulum Hotel Boutique
Tulum City Center
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
3.6 out of 5, Good, 71 reviews
The price is €19
includes taxes & fees
14 Jun - 15 Jun
MIO Tulum Hotel Boutique

About this property

OYO Hotel Palma Real

Along with an outdoor pool, this hotel has dry cleaning and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and ATM/banking services.
OYO Hotel Palma Real offers 15 air-conditioned accommodations, with a safe. Pillowtop beds feature down duvets. Televisions come with satellite channels.

Bathrooms include baths or showers. This Francisco Uh May hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at OYO Hotel Palma Real, you'll be close to SFER IK UH MAY. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry and luggage storage
  • 7 minutes by car from SFER IK UH MAY and 11 minutes from Cenote Carwash
  • Pets welcome free of charge
OYO Hotel Palma Real offers its guests an outdoor pool, a terrace, and a garden. Public spaces have free WiFi. OYO Hotel Palma Real also features dry cleaning/laundry services and an ATM. Self parking is free.

Smoking is allowed in designated areas at this 3-star Francisco Uh May hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 2009
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Palma Real Francisco Uh May
Palma Real Francisco Uh May
Hotel Palma Real Tulum
Palma Real Tulum
Hotel Palma Real
OYO Hotel Palma Real Hotel
OYO Hotel Palma Real Francisco Uh May
OYO Hotel Palma Real Hotel Francisco Uh May

OYO Hotel Palma Real Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 76 reviews
Rating 8 - Good. 17 out of 76 reviews
Rating 6 - Okay. 26 out of 76 reviews
Rating 4 - Poor. 15 out of 76 reviews
Rating 2 - Terrible. 9 out of 76 reviews

7.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the convenience ans friendly staff. The plumbing needs attention. There is no parking past 8pm.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Gilberto

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool is dirty, room smells like humidity, walls have filtrstions, no restaurant in the place.
Verified

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees dressed like they on the patio at home. Don't say anything. And nothing is clean. Bathroom dirty and the bed wasn't clean. I used my t-shirt to cover the pillow to get some sleep... need better customer service....
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Antonia

Liked: Property conditions & facilities
Disliked: Staff & service
The bathroom had a strong smell like urine. The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.
Stayed 8 nights in Jan 2024
Verified

6/10 Okay

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.
Stayed 7 nights in Jan 2024
Verified

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, property conditions & facilities
We had booked for two nights and we left after the first night. The place is uninhabitable and we needed to find lodgings elsewhere. There were no blankets and we were cold in the night, no hot water, only 3 pillows while we were four people. There were bugs all over the room and a nasty smell. There was dog poop and dog pee all over the common areas. Definitely do not recommend
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Sughey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados son muy amables y dan muy buen servicio. El hotel cuenta con lo necesario y duermes muy tranquilo.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

sonia

Disliked: Property conditions & facilities
No tienen control de la TV y el aire acondicionado solo esta en una sola temperatura y no la puedes cambiar tampoco habia control del aparato.
Stayed 3 nights in Jan 2024
Verified

2/10 Terrible

FRANCISCO JAVIER CORTEZ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Según el señor de recepción no tenía reservación, le mostré y siempre se portó grosero y no me dejó hacer check in
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Jener Joel

Liked: Cleanliness, room comfort

señal de televisión

en general bien por el precio, sin embargo creo que una buena señal de televisión lo haría mucho mejor.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Juan Ramón

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aunque no está en Tulum es una buena opción para los que viajamos por trabajo a la zona y que requerimos un hotel bueno, comodo y económico.
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno buena atención, y limpio bien el lugar gracias
Stayed 1 night in Jul 2020
Verified

4/10 Poor

Maricruz

Liked: Cleanliness, staff & service
Disliked: Amenities
Cuando llegamos no había nadie en la recepción, un chico nos hice el favor de llamar a la persona que nos atendió, nos entregó la llave y nos tuvimos que dirigir solos a la habitación. Cuando llegamos había personas tomando y siguieron hasta muy tarde, en la habitación falta agua caliente en la regadera y alguna sábana para taparse, la alberca no se puede usar porque estaba muy sucia.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
para el precio estuvo todo bien cuartos limpios con clima y la alberca todos los dias la limpian tiene unos culumpios para reposar un rato
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Amber H.

low budget

first dont put toilet paper in the toilet ! thairs no sighns telling you , and they wont plunge your toilet till the next day . second he has the cutest dog , but dog barks alot in the morning and at night . and watch out for dog poop laying around . best part is it was buget friendly , you can catch a buss to and from holel from tulum . witch is cheeper than taxi by alot . its easy to find . and they will let you use thair microwave if your trying to keep a food budget . they only speak spanish . but will be friendly with you if you cant speak much spanish .
Stayed 5 nights in Nov 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel con poca atencion y amabilidad de la persona que atiende, saludas y no contesta el saludo solo responde a preguntas que le hagas. lejos de tulum
Stayed 1 night in May 2018
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito confortável, nenhum dos serviços deixa a desejar. Fica um pouco afastado das ruínas de Tulum, mas, por outro lado, está mais perto das ruínas de Cobá. Vale bastante a pena principalmente se estiver com algum carro alugado, pois os táxis cobram caro para ir do centro até lá e os coletivos demoram um pouco. Os funcionários são simpáticos e amáveis.
Verified

4/10 Poor

gladys

Disliked: Cleanliness, property conditions & facilities, room comfort
Aunque sólo llegábamos a dormir al hotel, les falta mejorar su atención al cliente. No saben abordar a los huéspedes.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Excellent customer service, clean rooms would stay here again!!
Stayed 1 night in Jan 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel para hacer un stop en el viaje, la amabilidad del personal es increíble. La television no tenía señal, pero fuera de eso esta muy bien, limpio y seguro.
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

ALAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel en bordure de route tres facile d'acces.

Voyageant seul et étant paraplégique, j'ai eu de l'aide au quotidien avec les responsables de l'établissement, si bien qu'en quelques jours je me suis intégré a eux et je faisais parti de "la famille". Des mon arrivé au motel, ils accouraient pour venir me descendre le fauteuil roulant de ma voiture, me descendre mon sac etc .... vraiment a l'écoute de la personne. Le prix plus que correct pour la dimension de ma chambre et les équipements.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel feo

Horrible experiencia, sucio, lejano sin servicio publicos o tiendas cercanas, tv de burla solo agarra 1 canal y no se ve nada, sin wifi
Verified

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No va la calidad ni la comodidad con el precio

No pudimos dormir, las camas muy incomodas.
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Motel en manque d'entretien...

Motel très de base...mais propre...pas d'eau chaude, pas de télé qui fonctionne, le gérant n'avait pas notre réservation...pas eu la chambre demandée...pas de rideaux occultants pas de contrôle de l'air climatisé Vraiment déçus...même si pas cher faut offrir ce qui est décrit...
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service. Lovely staff

Excellent. Nice to be away from the bustle of Tulum but within easy reach. Lots of local shops and places to eat. Good for access to Coba. Giovanni and Angela are great hosts and cook a very good breakfast that sets you up dor a day of exploring. Perfect if you have kids, we have a 4 yr old and a nearly 2 yr old. Well recommended