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Best Western Frodsham Forest Hills Hotel

3.0 star property

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Photo gallery for Best Western Frodsham Forest Hills Hotel

Executive Room, 1 King Bed, Non Smoking | Desk, free WiFi, bed sheets
Front of property
Reception
Exterior
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Overton Hill, Frodsham, ENG, WA6 6HH
  • Place, Frodsham Arts Centre
    ‪17 min walk‬
  • Place, Castle Park Arts Centre
    ‪19 min walk‬
  • Place, Lady Heyes Crafts and Antique Centre
    ‪7 min drive‬
  • Airport, Manchester (MAN)
    ‪47 min drive‬

Room options

Standard Room With Double Bed-Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Family Room

  • Sleeps 4

Standard Room with One Double Bed and One Single Bed

  • Sleeps 2

Executive Room

  • Sleeps 2

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About this property

Best Western Frodsham Forest Hills Hotel

This smoke-free hotel features an indoor pool, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a sauna are on-site.
Best Western Frodsham Forest Hills Hotel offers 58 accommodations with designer toiletries and a hairdryer. Digital televisions are provided. Bathrooms include baths or showers with a deep soaking bath and complimentary toiletries.

This Frodsham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Frodsham Forest Hills Hotel. During your stay, you'll be within walking distance of Lady Heyes Crafts and Antique Centre. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 3-minute drive from Lady Heyes Crafts and Antique Centre and 8 minutes from Delamere Forest
Best Western Frodsham Forest Hills Hotel offers its guests a kids' pool, an indoor pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A hot tub, a sauna, and tour/ticket assistance are also featured at the business-friendly Best Western Frodsham Forest Hills Hotel. Free self parking is available.

This 3-star Frodsham hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Grill on the Hill – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grill on the Hill

Things to do

  • 24-hour health club
  • Children's pool
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Forest Hills Hotel

Best Western Frodsham Forest Hills Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 397 out of 1002 reviews
Rating 8 - Good. 378 out of 1002 reviews
Rating 6 - Okay. 140 out of 1002 reviews
Rating 4 - Poor. 50 out of 1002 reviews
Rating 2 - Terrible. 37 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Reece

Stayed 2 nights in Feb 2026

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service
Clean comfy room, didn’t use any facilities but room was great.
Stayed 4 nights in Jan 2026

10/10 Excellent

Reece

Stayed 2 nights in Jan 2026

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Jan 2026

6/10 Okay

Alan

Liked: Staff & service
Rooms needs lots of up dating. Shower, deco, TVs. Staff was very nice.
Stayed 1 night in Jan 2026

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely amazing
Stayed 2 nights in Jan 2026

2/10 Terrible

David

Disliked: Cleanliness, staff & service
1980's hotel with dirt covered stair and corridor carpets. Coloured 40+ year old bathroom suite! In fairness room was perfectly clean and bed comfortable and night porter friendly and efficient. Be aware that they promote the leisure facilities online as all being included and once you book your non refundable booking send a welcome email that does not welcome but says they now charge for the pool etc!! Totally ignore all communication! I will not be returning, far better options in area.
Stayed 1 night in Jan 2026

10/10 Excellent

Trevor

Stayed 2 nights in Jan 2026

8/10 Good

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Nice stay - room temperature was a bit hot and couldn’t find anywhere to adjust
Stayed 2 nights in Dec 2025

2/10 Terrible

Linda c

Business traveller
Disliked: Cleanliness, staff & service, amenities
Room dirty carpet heavily stained. Toilet seat had 50cm crack in it. Ceiling mounted lights hanging from ceiling. Curtains could not be closed curtain track or hooks broken. There was an overall musty and dusty smell in the room we don't think this room had been used for a long time and should definitely not have been allocated to us on the 27/12/25. My husband and I both suffered from blocked noses and sneezing constantly. We were moved to another room on our third night but by this time the damage had been done and we didn't enjoy our stay at all. Lastly we will definitely not be booking into any Best Western Hotel in future.
Stayed 4 nights in Dec 2025

6/10 Okay

Yvonne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Curtain hanging off the rail in room. Looks like 3 rd world country Poor room servicing Receptionist Alexandra was lovely. V welcoming but obviously run ragged Restaurant hierarchy sniffy when we asked for coffee post 10 pm but waitress was nice & delivered to us. In my overall opinion ? Poor management & min wage staff left to run this place with little support. Just an observation but v common ! However good value & will return. You asked my opinion & gave it.
Curtain hanging off.
Just poor Why ?
Stayed 2 nights in Dec 2025

8/10 Good

Gillian

Stayed 1 night in Jan 2026

10/10 Excellent

Edward

Clean hotel, friendly staff, surprisingly nice, wasn’t really expecting much but the room
Stayed 2 nights in Dec 2025

6/10 Okay

Cheryl

Travelled with group
Liked: Cleanliness, staff & service
Stayed a few times, need taxi to high street as too far to walk
Stayed 1 night in Nov 2025

8/10 Good

Helen

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Staff friendly, hotel is good, food is very good, would visit again.
Stayed 1 night in Dec 2025

8/10 Good

Elaine

Stayed 1 night in Dec 2025

6/10 Okay

Ian

Stayed 1 night in Dec 2025

4/10 Poor

Paul

Tired isn't the term. Exhausted
Stayed 2 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Gd selection for buffet breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff very friendly
Stayed 1 night in Dec 2025

2/10 Terrible

David

Stayed 1 night in Dec 2025

8/10 Good

Darren

Liked: Cleanliness
Gret hotel, lovely views and great service.
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Stayed 1 night in Nov 2025

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Cannot fault it! Great experience start to finish.
Stayed 1 night in Nov 2025

4/10 Poor

Louise

Disliked: Property conditions & facilities
My answers reflect the room, the bed, room clean, but the bathroom was old, tired and dirty
Stayed 1 night in Nov 2025