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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Lobby
Exterior
Free daily buffet breakfast
Reception
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | Premium bedding, down duvets, pillow-top beds, desk

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | Premium bedding, down duvets, pillow-top beds, desk

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | Premium bedding, down duvets, pillow-top beds, desk

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | Premium bedding, down duvets, pillow-top beds, desk

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(11 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Double Queen)

Premium bedding, down duvets, pillow-top beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(160 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down duvets, pillow-top beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | Premium bedding, down duvets, pillow-top beds, desk

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed

9.6 out of 10
Exceptional
(42 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | Premium bedding, down duvets, pillow-top beds, desk

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King)

Suite (One Bed King) | Premium bedding, down duvets, pillow-top beds, desk

Suite (One Bed King)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Comfort Suites Gatlinburg Downtown-Convention Center

An indoor pool, a snack bar/deli and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Weekly housekeeping is available.
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites Gatlinburg Downtown-Convention Center. During your stay, you're just a quick walk from Gatlinburg SkyPark. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a computer, laundry facilities and a car charging station
  • Just a 5-minute walk from Gatlinburg Convention Center and 14 minutes on foot from Ripley's Aquarium of the Smokies
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 856 out of 1203 reviews
Rating 8 - Good. 248 out of 1203 reviews
Rating 6 - Okay. 61 out of 1203 reviews
Rating 4 - Poor. 15 out of 1203 reviews
Rating 2 - Terrible. 23 out of 1203 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Was very impressed, great rate, very clean, modern updated rooms. Breakfast available, easy to walk downtown. Free parking
Stayed 1 night in Dec 2025

8/10 Good

Yhandelvi

Stayed 2 nights in Dec 2025

8/10 Good

Lindy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Alma K

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff, location, new, room size
Stayed 2 nights in Dec 2025

10/10 Excellent

Guillermo, Miramar

Liked: Cleanliness, amenities, property conditions & facilities
excellent service
Stayed 2 nights in Nov 2025

10/10 Excellent

Melony

Stayed 1 night in Dec 2025

10/10 Excellent

Octavia

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean. The guy Miguel was the absolute best!! He helped us locate the hotel step by step literally. I wish we stayed longer at this location. It is near everything. We will certainly be back.
Stayed 1 night in Dec 2025

10/10 Excellent

Tanveer

Liked: Cleanliness, amenities, property conditions & facilities
Really good location. Closer to downtown. Clean and tidy rooms.
Stayed 3 nights in Nov 2025

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities
They only had 1 elevator functioning. Location was great.
Stayed 4 nights in Nov 2025

10/10 Excellent

Roberto

Stayed 2 nights in Nov 2025

10/10 Excellent

manmohan

Stayed 3 nights in Nov 2025

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent service
Stayed 2 nights in Nov 2025

10/10 Excellent

RAMI

Stayed 2 nights in Nov 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was great. It was a great size room actually was a little surprised. Only issue was the toilet handle was a little bit of a nightmare, but it was okay. One one elevator- took stairs the entire time. There were kids running up and down the hallways, but it was manageable. I wish they would provide a smoking area that was further away from the front door. The whole front sitting area of the hotel was filled with smokers. Kinda gross.
Stayed 4 nights in Nov 2025

10/10 Excellent

Stanly

Stayed 1 night in Nov 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
parking lot sucked but service was great
Stayed 5 nights in Nov 2025

10/10 Excellent

Ahmt

Stayed 1 night in Nov 2025

10/10 Excellent

Jacquelin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

stanly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay , clean rooms , breakfast was ok
Stayed 1 night in Nov 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities
perfect
Stayed 2 nights in Nov 2025

10/10 Excellent

Dangela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

6/10 Okay

Kevin

Travelled with family
Disliked: Cleanliness
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, and the beds appear to be new, they were very comfortable. The staff was excellent. The only thing not over the top was the biscuits served for breakfast. They were more like hard sconces.
Stayed 2 nights in Nov 2025

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room were very clean. Staff was very nice and helpful. I would recommend this hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time at The Comfort Suites! The hotel is modernized, and rooms were also pretty updated as well. There is a pool and gym on the lower level but we didn't use those. The breakfast has a lot of variety for a hotel breakfast but could get busy during peak hours. The hotel is within a couple of blocks from the downtown which also made it really easy to get around without driving.
Stayed 3 nights in Oct 2025