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Hotel Indigo Gatlinburg Downtown by IHG

3.5 star property

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Photo gallery for Hotel Indigo Gatlinburg Downtown by IHG

Bar (on property)
Restaurant
Exterior
Presidential Suite, 1 Bedroom
Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Gym
  • Business services
  • Bar

Explore the area

View in a map
229 East Parkway, Gatlinburg, TN, 37738
  • Place, Historic Ogle Log Cabin
    ‪3 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility)

Room

Standard Room, 1 King Bed, Roll-in Shower (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub, Balcony (Communications, Mobility)

Room

Room, 2 Queen Beds, Accessible Bathtub, Balcony (Communications, Mobility)

8.8 out of 10
Excellent
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony (Furnished)

Room

Standard Room, 2 Queen Beds, Balcony (Furnished)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

Room

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Room

Standard Room

  • 36 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony (Furnished)

Room

Standard Room, 1 King Bed, Balcony (Furnished)

10.0 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility)

Room

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

Room

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(23 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Balcony (Communications)

Room

Room, 1 King Bed, Mobility Accessible, Balcony (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Communications)

Room

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Communications)

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

Room

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Room

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(35 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room

Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior
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  • Pet-friendly
  • Kids’ pool
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includes taxes & fees
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About this property

Hotel Indigo Gatlinburg Downtown by IHG

2 restaurants, an outdoor pool and a fitness centre are available at this smoke-free hotel. Other amenities include a bar/lounge, a coffee shop/cafe and a microwave in a common area.
Hotel Indigo Gatlinburg Downtown by IHG offers 136 accommodations. Televisions come with cable channels.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Hotel Indigo Gatlinburg Downtown by IHG, you're just a quick walk from Ripley's Aquarium of the Smokies. 2 restaurants, an outdoor pool and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include 2 meeting rooms, conference space and laundry facilities
  • On-site recreation includes a gym
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Indigo Gatlinburg Downtown by IHG offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge.

Event space at this hotel measures 4674 square feet (434 square metres) and includes conference space. Hotel Indigo Gatlinburg Downtown by IHG also features laundry facilities, a lift, and a microwave in a common area.

This 3.5-star Gatlinburg hotel is smoke free.

Altitude & Rooftop Bar – On-site restaurant.
Bear Trail Café – On-site café. Open daily.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Altitude & Rooftop Bar
  • Bear Trail Café

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave

Business services

  • 2 meeting rooms
  • 4,674 square feet of conference space

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Built in 2025
  • Smoking not allowed

Room amenities

Entertainment

  • Cable channels

Food and drink

  • Mini-fridge

More

  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation (varies based on length of stay)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 1.25 per cent
  • Resort fee: USD 20.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM

Hotel Indigo Gatlinburg Downtown by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 406 out of 476 reviews
Rating 8 - Good. 42 out of 476 reviews
Rating 6 - Okay. 15 out of 476 reviews
Rating 4 - Poor. 8 out of 476 reviews
Rating 2 - Terrible. 5 out of 476 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Danielle

Great location, love the rooftop restaurant!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Rooms are nice, Starbucks in the lobby and the food at the restaurant was good.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Perfect location and the rooftop bar was amazing.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and perfect location!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve stayed at in Gatlinburg.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super clean, and loved the rooftop bar!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Judson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was excellent.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, and friendly staff! The bar on the roof was great too! Would recommend this hotel!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, Beautiful hotel. Excellent view of Gatlinburg from our room.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place everyone was so nice and it is a beautiful hotel
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and hotel areas, in the middle of everything, super nice pool area and wonderful common areas.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop lounge area was wonderful. They needed more staff at the bar and restaurant.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Terri L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel and the best staff ever! The view from the balcony is the BEST in Gatlinburg hands down! Dinner in the restaurant was fantastic!!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible property all the way around! Excellent location!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Fantastic front staff and fantastic room! We ate breakfast at the restaurant and it was a great place to spend our 39th anniversary!
View from the Restaurant
Great views
Love the Smokies
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ayoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great location. Clean room with comfortable bed. The fastest check in ever.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newest hotel in Gatlinburg - nice - walkable - bar staff had some new hires but I'm sure they will work that out - I would stay there again
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Quanshay

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was courteous. The location of the hotel was in walking distance to nearby attractions. Will stay again.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Tenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Everything from the staff to the ambiance was amazing. There was a bit of a wait time for the bar and the restaurant, they seemed to be a bit short staffed. However, my husband and I had a great time here. If we ever come back to Gatlinburg this is definitely the hotel we will be staying again.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Chatiqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing as well as the staff. We will definitely be back.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jess

Clean rooms, friendly staff, outdoor pool was wonderful, rooftop view was amazing. Will definitely return.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was laid out great in the room and the roof top bar was wonderful. The bartender Morgan was great
Stayed 1 night in Mar 2026