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Mountain House Inn

2.0 star property

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Photo gallery for Mountain House Inn

Exterior
Garden
Property grounds
Fridge, microwave, coffee/tea maker
42-inch flat-screen TV with cable channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
247 Newton Lane, Gatlinburg, TN, 37738
  • Anakeesta
    ‪5 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Gatlinburg Convention Center
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, free cots/infant beds, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Living area | 42-inch flat-screen TV with cable channels, TV

Standard Room, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

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The price is €101
for 1 room
includes taxes & fees
13 Jun - 14 Jun
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About this property

Mountain House Inn

Hotel with 2 outdoor swimming pools, a short walk to Ripley's Aquarium of the Smokies
This hotel features 2 outdoor pools, a seasonal outdoor pool and a children's pool. Free WiFi in public areas and free self parking are also provided. Additionally, barbecues, a picnic area and a vending machine are on-site.
Mountain House Inn offers 57 air-conditioned accommodations with coffee/tea makers and a hairdryer. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a seasonal outdoor pool.
Our customers tell us they can't get enough of Mountain House Inn's great location. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
As a guest of Mountain House Inn, you'll find 2 outdoor swimming pools, a seasonal outdoor pool, and a children's pool. Public spaces have free WiFi. Barbecue grills, a vending machine, and a picnic area are also featured at Mountain House Inn. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

The front desk is open Sunday - Thursday (9:00 AM - 10:00 PM) and Friday - Saturday (9:00 AM - midnight)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are 3-11 PM on Saturdays and Sundays.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Sunday - Thursday: 9:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • The seasonal pool will open in May and close in September.

Property is also known as

Downtown Motor Inn
House Motor
Mountain House Inn Downtown
Mountain House Motor Downtown
Mountain House Motor Downtown Gatlinburg
Mountain House Motor Inn Downtown
Mountain House Motor Inn Downtown Gatlinburg
Mountain Motor Inn
Mountain House Motor Inn Downtown Hotel Gatlinburg
Mountain House Inn Gatlinburg
Mountain House Inn
Mountain House Gatlinburg
Mountain House Inn Hotel
Mountain House Inn Gatlinburg
Mountain House Inn Hotel Gatlinburg

Mountain House Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 368 out of 1001 reviews
Rating 8 - Good. 288 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 87 out of 1001 reviews
Rating 2 - Terrible. 95 out of 1001 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Hannah

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t stay here again. I arrived later than expected and my key was taped to the window of the office with my name on it. The bath tub looked like it hadn’t been cleaned in weeks. The best thing about the room was that the bed was fairly comfortable. It was one roll of toilet paper in the room and that was half way gone when we arrived and there was no number to dial to get more so we went to the store for toilet paper. It just wasn’t the best choice of place to stay
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

jean

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is dirty and smell cigarettes
Stayed 2 nights in Dec 2024

8/10 Good

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very close to the main attractions, like Anakeesta and aquarium
Stayed 5 nights in Dec 2024

4/10 Poor

walter

Stayed 2 nights in Jan 2025

4/10 Poor

Jody

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The remote did not work for the TV so we could not get it to turn on. The front desk staff was not at the desk the entire time, so when you need help with something, they are not always there. They told me they would be out of the office a lot, and just so happened that when I needed them, they weren't there. There was hair all in our bathtub and shower from previous guests. There was black mold in the shower as well. In the bathroom window, there was a half full water bottle left from a previous guest. And behind the furniture, it was filthy. We dropped a shirt behind the dresser and was afraid to touch it because of all the dirt back there. The min fridge was frozen solid and was un-usable. We planned on using it, but it couldn't because it was room temp the entire time. The room does appear to have gone through some recent work... the caulk looked new in the bathroom, etc. But over all, more work needs to happen. Better maids maybe? A 24 hour desk staff (which is the usual for hotels),
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfecha con el sevicio

El lugar es antiguo pero es limpio y cómodo en general el personal fue amable. Estoy satisfecha con mi estadía.
Stayed 5 nights in Dec 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
location good
Stayed 3 nights in Dec 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, broken sharp edged tiles, broken fixtures ( handle in shower end tile broken off and toilet paper ceramic holder broken off, wiring exposed with bare wire thimbles advertised free local phone but no phone at all in one room and i phone inoperable and six days no room attendant or cleaning
Stayed 2 nights in Dec 2024

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place to stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Rubmery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 1 night in Dec 2024

6/10 Okay

Roger

Disliked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Dhyan

Stayed 3 nights in Dec 2024

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay with amazing prices. The hotel was close enough to downtown Gatlinburg that you could simply walk there; no need to worry about parking. Considering the price, the room was as expected. Overall, the hotel is nice for a quick stay and the staff was very helpful.
Stayed 2 nights in Dec 2024

6/10 Okay

Chris

Travelled with partner
It was exactly like what we paid for. Like most around they are outdated but this one seemed pretty clean with the exception of some dog hair on the sofa.
Stayed 2 nights in Dec 2024

8/10 Good

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Marcus

Liked: Cleanliness, room comfort

convenient location downtown

Was brief just an overnighter was surprised no one was there for check in around 6pm had an envelope taped to front door with my name and a key in it which was a little disturbing should someone else just walk by and get my key and receipt for the stay. Left next morning around 6:10 and still no one in office and no place to leave key. Went back to room and left key in the room
Stayed 1 night in Dec 2024

10/10 Excellent

Yoobin

Stayed 2 nights in Aug 2024

10/10 Excellent

Lokanath

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value for money.
Stayed 3 nights in Nov 2024

8/10 Good

Chris

Stayed 1 night in Nov 2024

6/10 Okay

Sharon

Stayed 2 nights in Nov 2024

6/10 Okay

Sharon

Travelled with family and small children
Disliked: Staff & service, amenities
Pricing good. Had no housekeeping service. Didnt get daily towels replenished, no trash bags replenished, etc.. had large gap at bottom of door which allowed cold air in room. No condiments for coffee. Other wise ok.