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The Greystone Lodge on the River

2.5 star property

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Photo gallery for The Greystone Lodge on the River

Terrace/patio
Seasonal outdoor pool
Lobby sitting area
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View in a map
559 Parkway, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪2 min walk‬
  • Place, Anakeesta
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Executive Double Room

Executive Double Room | Blackout curtains, iron/ironing board, free WiFi

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use | Blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room Single Use

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room

Blackout curtains, iron/ironing board, free WiFi

Premium Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Quadruple Room

Executive Quadruple Room | Blackout curtains, iron/ironing board, free WiFi

Executive Quadruple Room

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Greystone Lodge on the River

Along with a 24-hour fitness centre, this smoke-free hotel has a conference centre and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a children's pool and laundry facilities are on-site.
The Greystone Lodge on the River offers 241 accommodations with an iron/ironing board and blackout curtains. Cable televisions are provided. This Gatlinburg hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness centre.
During your stay at The Greystone Lodge on the River, you're just a quick walk from Ripley's Aquarium of the Smokies. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Splash around at the waterslide or swim in the seasonal outdoor pool
  • Amenities include a business centre, meeting rooms and a conference centre
  • On-site recreation includes a 24-hour gym
  • Steps from Ripley's Aquarium of the Smokies and Anakeesta
The Greystone Lodge on the River offers its guests a seasonal outdoor pool, a kids' pool, a waterslide, and a 24-hour fitness centre. Public spaces have free WiFi. A business centre and meeting rooms are available. Free breakfast is served daily. The Greystone Lodge on the River also features a vending machine and laundry facilities. Self parking is free.

This Gatlinburg hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Children's pool
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Entertainment

  • TV with cable channels

More

  • Electrical adapters
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 15 April and close on 15 October.
  • Pool access available from 11:00 AM to 11:00 PM

The Greystone Lodge on the River Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 111 out of 160 reviews
Rating 8 - Good. 36 out of 160 reviews
Rating 6 - Okay. 8 out of 160 reviews
Rating 4 - Poor. 5 out of 160 reviews
Rating 2 - Terrible. 0 out of 160 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, staff was awesome, liked the closeness to everything. Breakfast was ok. Same thing everyday for 3 days but all in all I would stay again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marci

Travelled with family
Liked: Amenities
Parking in garage is tight in a truck and getting out of garage is tight
Stayed 2 nights in Nov 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

4/10 Poor

mercedes

Liked: Cleanliness, staff & service
No, not very good
Stayed 3 nights in Nov 2025

8/10 Good

Michaela

Liked: Cleanliness, staff & service
The rooms were clean, but very outdated. The bed was very hard and breakfast was definitely not great. Other than those weird packaged scrambled eggs and yogurt, no other protein.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities
Clean room, polite staff and couldnt hear the rooms next to us!
Stayed 1 night in Nov 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice view of the river from our patio balcony. The beds were comfy. Wonderful shower!
Stayed 3 nights in Nov 2025

10/10 Excellent

Clark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Hotel is very convenient to Anakeesta and the Village.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mackenzie

Stayed 2 nights in Nov 2025

8/10 Good

Rex

Travelled with partner
Pros: Room was clean staff very friendly Cons: beds need new mattresses Room door needs weather stripping, could see light all the way around door when closed. Temperature outside was below freezing and cold air blew in around door
Stayed 2 nights in Nov 2025

10/10 Excellent

Kenneth, Shelbyville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy Check In , Clean Rooms
Stayed 2 nights in Nov 2025

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service
Room was clean. Staff friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Very clean close to strip beds very comfortable
Stayed 3 nights in Nov 2025

10/10 Excellent

Brent

We really enjoyed
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great area. Just need safe in rooms
Stayed 3 nights in Nov 2025

8/10 Good

ellen, DeSoto

Liked: Cleanliness, amenities
Daily room service
Stayed 3 nights in Nov 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2025

10/10 Excellent

Vallerie

Liked: Cleanliness, staff & service, property conditions & facilities
Did not eat breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Loved the covered parking for our building.
Stayed 1 night in Nov 2025

4/10 Poor

Fabian, Marion

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor room quality
Stayed 2 nights in Nov 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were very clean. Staff was very friendly. Vuilding had cute fire tables outside. This was our first time but def not pur last
Stayed 1 night in Nov 2025

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room attended daily with surplus towels. Great location for walking to attractions.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and as advertised. Lodge was close to main attractions and walking distance to everything! Breakfast buffet was also nice!
Stayed 1 night in Nov 2025

4/10 Poor

Gale

Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk personnel were great. They originally had us booked on the wrong room, they did update the room. The breakfast was minimal only scrambled eggs and biscuits. Very disappointing!! The lodge overall was disappointing not what the website made it out to be. Beds were hard and linens were scratchy and had a funny odor. The only advance about the lodge, it is centrally located to downtown. We will not be staying there again
Stayed 4 nights in Nov 2025