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The Emerald Surfers Paradise Apartments

3.5 star property

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Photo gallery for The Emerald Surfers Paradise Apartments

Outdoor pool
Deluxe Apartment, 2 Queen Beds, Canal View | Balcony view
Deluxe Apartment, 2 Queen Beds, Canal View | Television
Deluxe Apartment, 2 Queen Beds, Canal View | Living area | Flat-screen TV
Balcony view

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Kitchen

Explore the area

View in a map
7 Mallana St, QLD 4217, 7, Gold Coast, QLD, 4217
  • Place, Cavill Avenue
    ‪9 min walk‬
  • Place, SkyPoint Observation Deck
    ‪14 min walk‬
  • Place, Surfers Paradise Beach
    ‪15 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪31 min drive‬

Room options

View all photos for Deluxe Apartment, 2 Queen Beds, Canal View

Deluxe Apartment, 2 Queen Beds, Canal View | Living area | Flat-screen TV

Deluxe Apartment, 2 Queen Beds, Canal View

  • Canal view
  • 78 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

The Emerald Surfers Paradise Apartments

This hotel features an outdoor pool, laundry facilities and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, barbecues and a picnic area are on-site. Housekeeping is not available.
The Emerald Surfers Paradise Apartments offers 30 accommodations with a hairdryer and an iron/ironing board. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Emerald Surfers Paradise Apartments, you'll be within walking distance of Cavill Avenue. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, a lift and a terrace
  • Within a 15-minute walk of Cavill Avenue and Ripley's Believe It or Not
As a guest of The Emerald Surfers Paradise Apartments, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. The Emerald Surfers Paradise Apartments also features tour/ticket assistance, a garden, and a picnic area. Self parking is free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Fishing
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 15 floors
  • Mediterranean architecture

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Toaster

More

  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laundry detergent
  • Portable fan
  • Washing machine

Policies

Check-in

Late check-in subject to availability
Late check-in fee: AUD 20.00 for check-in between 8 PM and 10 PM

Check-out

Contactless check-out
Late check-out subject to availability

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:30 PM) and Saturday - Saturday (8:30 AM - 12:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for AUD 50.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: AUD 20.00 for check-in between 8 PM and 10 PM
  • Crib (infant bed) fee: AUD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 5:30 PM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at The Emerald Surfers Paradise Apartments.

Property is also known as

Emerald Hotel Surfers Paradise
Emerald Surfers Paradise
Emerald Surfers Apartment Surfers Paradise
Emerald Surfers Apartment
Emerald Surfers Surfers Paradise
Emerald Surfers
The Emerald Gold Coast/Surfers Paradise
Emerald Surfers
The Emerald Surfers Paradise Apartments Hotel
The Emerald Surfers Paradise Apartments Gold Coast
The Emerald Surfers Paradise Apartments Hotel Gold Coast

The Emerald Surfers Paradise Apartments Reviews

Reviews

6.8
Rating 10 - Excellent. 52 out of 258 reviews
Rating 8 - Good. 87 out of 258 reviews
Rating 6 - Okay. 47 out of 258 reviews
Rating 4 - Poor. 38 out of 258 reviews
Rating 2 - Terrible. 34 out of 258 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly service. Amazing views. Great value for money. Loved the spa.
Stayed 2 nights in Oct 2020
Verified

2/10 Terrible

Hye Yeon

Disliked: Cleanliness, property conditions & facilities, room comfort

see you never.

The receptionist was very kindly and sweet. and car parking area was so good. So we were expecting A hotel. BUT when we were into the room that was terrible. A smelling was like milk and cheese,, we thought about that someone did vomit to all rooms. So we had to open all windows. And they did have shampoo amenities so we disappointed a little bit. AND THEN we became little mice at the elevator for 10 minute. then the elevator moved up from ground floor to 15th floor while opened. I am a disorder patient. i had never experienced before about it. and It must not happen. FUXXIN terrible. my friend and me all panic. we just got a good view.
Stayed 1 night in Nov 2019
Verified

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful river views

It was great reception was lovely and helpful rooms were spacious for fam had 3 balconies and nice swimming pool and views of the river. very reasonable price for fam of four. beds were comfy and enjoyed spa bath with great view.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool unit with nice view in the upper level and is quite
Stayed 2 nights in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
View of the canal was nice, reception staff were great. Great price for a 2 bedroom apartment. The apartment itself was quite dated but looked like upgrades were in the process of happening. Most of the blinds didn’t work to close. Wasn’t the most convenient location but it was quiet.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, room comfort

Happy customer

Reception services excellent, friendly and helpful. Rooms a little tired but plans for upgrades are in place. Clean and tidy. We had one night on 2nd floor, comfortable and quite. Second night we moved up to 13th floor, great views but noise seemed to carry further. Enjoyed both experiences. Good location short walk to the restaurants, cafes, shops and beach.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Very dated . Kitchen bench top and bathrooms painted and flaking. Main bedroom on suite no window coverage so anybody outside across the water can see you on the toilet. Some love is needed for this room.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location and had awesome views of all of surfers Paradise and beyond. The verandas were a bonus off every room. Great place.
Stayed 1 night in May 2019
Verified

4/10 Poor

Hayashi

Liked: Property conditions & facilities
Disliked: Staff & service
The deposit (100 AUD)　by Credit card was not refund , and charged without any notification. I want it to be refund!
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice place , a little run down but clean and close to everything.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
The spa room was a big highlight,the ladies on the front desk were amazing they were so welcoming and willing to help were ever they could. rooms were a little run down but other then that it was a great place to stay for a family and very cheap.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect staff really helpful and cheerful.We are willing to come and stay next time in Gold Coast
Stayed 3 nights in Apr 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were very nice, but the apartment is a bit too old.
Stayed 1 night in Mar 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was in a terribly run down condition. Broken tiles near the spa, mouldy curtains, chipped walls, doors that would not shut properly, mismatched cutlery. Great layout of unit but terribly let down by the condition. Cigarette butts in the pool also!
Stayed 1 night in Mar 2019
Verified

8/10 Good

NEIL V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Friendly reception
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Fairly old inside but clean. Location was good.....
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The kitchen had everything you need to cook a meal. The unit was run down and in need of a renovation. The sheets and towels were clean but overall the room was quite dirty. Nice view though. And check in staff were lovely.
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Rob

Liked: Staff & service
Disliked: Property conditions & facilities

Needs some TLC

The hotel needs a little TLC. Our room was dated & could have been cleaner. I'm a realist & understand what you get for 3 / 3.5 stars during school holidays. Location was quiet & convenient, manager was friendly & helpful, pool was out of order but the manager did ring me to let me know before our arrival which I thought was great. (our stay was for work so this didn't effect us). Rangehood didn't work, oven & hot plate need changing, light bulbs out... just minor issues which can easily be resolved. The biggest disappointments for us were no dryer & no shower in the ensuite but I have to say the manager did offer to dry our clothes if needed. Place needs some general maintenance & this would be a great place for a holiday stay. I would stay hear again for work but would probably not consider for a holiday stay unless the maintenance issues are addressed.
Stayed 4 nights in Jan 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the price was very high but being a peak period that's what you have to pay
Stayed 1 night in Dec 2018
Verified

8/10 Good

CL

Liked: Cleanliness, staff & service
位置很方便, 原本風景很好,但對面剛有一個地盤. 店主很友善, 但 apartment 有點舊.整體都可以.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
空間蠻大的 整體而言還不錯 整潔方面有待加強 延遲入住收費50澳 與網站標示不同
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The view is fantastic but the hygiene is really bad.
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Kaz

Disliked: Cleanliness, property conditions & facilities, room comfort
Very run down and bathrooms were dirty. Funny smell throughout the unit.
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and area with a awesum deal for the night.
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Verified traveller

Good
Stayed 1 night in Sep 2018