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Nightelier Mermaid Waters

Property class: 3.5
VIP Access

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Photo gallery for Nightelier Mermaid Waters

Free daily buffet breakfast
Outdoor pool, pool loungers
Breakfast, lunch, dinner served; al fresco dining
Reception
Front of property – evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Cnr Markeri Street & Sunshine Boulevard, Mermaid Waters, QLD, 4218
  • Place, Pacific Fair Shopping Centre
    ‪17 min walk‬
  • Place, The Star Gold Coast
    ‪3 min drive‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio Family

Studio Family | In-room safe, soundproofing, iron/ironing board, free WiFi

Studio Family

9.2 out of 10
Wonderful
(15 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Studio Family Spa

Studio Family Spa | In-room safe, soundproofing, iron/ironing board, free WiFi

Studio Family Spa

9.2 out of 10
Wonderful
(5 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Studio King

In-room safe, soundproofing, iron/ironing board, free WiFi

Studio King

9.2 out of 10
Wonderful
(85 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Twin Queen

Studio Twin Queen | In-room safe, soundproofing, iron/ironing board, free WiFi

Studio Twin Queen

9.0 out of 10
Wonderful
(23 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mermaid Suite

Mermaid Suite | In-room safe, soundproofing, iron/ironing board, free WiFi

Mermaid Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Accessible Studio King

Accessible Studio King | In-room safe, soundproofing, iron/ironing board, free WiFi

Accessible Studio King

9.0 out of 10
Wonderful
(12 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio King or Twin Single

In-room safe, soundproofing, iron/ironing board, free WiFi

Studio King or Twin Single

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Nightelier Mermaid Waters

This hotel features a golf course, an outdoor pool and a restaurant. Free buffet breakfast and free self parking are also provided. Other amenities include a bar/lounge, concierge services and dry cleaning.
Nightelier Mermaid Waters offers 104 accommodations with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.
Guests can play rounds at the 9-hole golf course. Other recreational amenities include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Nightelier Mermaid Waters gets high marks from our customers. During your stay, you'll be within walking distance of Pacific Fair Shopping Centre. You'll find features such as free self-parking, plus an outdoor pool and a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course
  • Guests have great things to say about the breakfast and the convenient parking
  • Just a 3-minute drive from The Oasis and a few minutes from The Star Gold Coast
Nightelier Mermaid Waters offers its guests a golf course and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Barbecue grills, an arcade/games room, and tour/ticket assistance are also featured at Nightelier Mermaid Waters. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Gold Coast hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Brasserie – This family restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie

Things to do

  • 9-hole golf course
  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's games
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Limited room service

More

  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mermaid Waters Quality Hotel
Quality Hotel Mermaid Waters
Quality Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel
Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

Nightelier Mermaid Waters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews
Rating 8 - Good. 314 out of 1000 reviews
Rating 6 - Okay. 74 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Scott

Liked: Cleanliness
Good quality food and drinks. Good gaming room and facilities. Will stay here again
Stayed 1 night in Jan 2026

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Lidia

Stayed 1 night in Jan 2026

10/10 Excellent

Jason

good hotel for price. has private tub. old but refined. breakfast was good
Stayed 1 night in Jan 2026

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms Awesome features on prem - bar, pool area with table service. Free breakfast. Great price.
Stayed 1 night in Jan 2026

8/10 Good

Shivani

Liked: Cleanliness, staff & service, property conditions & facilities
Was surprised there was still live music on but the bar and kitchen were all closed at 9pm Lovely stat overall
Stayed 1 night in Jan 2026

2/10 Terrible

Leigh

Business traveller
Disliked: Staff & service
Checkin was terrible staff used no common sense and will be looking for somewhere else to stay for business
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

8/10 Good

Trevor

Yes, all goog
Stayed 1 night in Jan 2026

10/10 Excellent

Aaryan

Stayed 5 nights in Dec 2025

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

2/10 Terrible

Yannick

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Awful experience, especially dealing with the staff at the office. Upon arrival we asked if it was possible to check out late because we were traveling with a baby and she usually needs to take a nap late in the morning. They said yes you can check out a 12am instead at 10am. So we says thank you, that was just an extra 2 hours but it was better than 10am. The following day when ready to check out, we had to deal with a different Lady. She said because we checked out at 12 they were going to charge us an extra 100$ we said no that had not been mentioned to us at all. The worse thing was that during that night, right in the middle of the night the emergency alarm starting to ring so loudly. It was saying, emergency, go out immediately. It was kept repeating that sentence and the alarm would not stop. So all of us, all the customers had to run outside in their pijamas, that was very disturbing especially for our baby, the alarm was so loud, poor thing she was so disoriented and exhausted. So all the customers, in the middle of the night, had to wait outside in their pijamas, it was raining like crazy that night. Eventually we were they told to go back in our room without any explanation. We later found out they just had an issue with their alarm system. We were exhausted, after that it was impossible for our baby to go back to sleep. Even when we mentioned that to the office lady she continued insisting we had to pay the extra 100$ that was so unkind and unreasonable
Stayed 1 night in Dec 2025

8/10 Good

Jackie

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 4 nights in Dec 2025

10/10 Excellent

Jared

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff. Surprisingly nice rooms - better than expected
Stayed 1 night in Dec 2025

6/10 Okay

Hardik

Stayed 5 nights in Dec 2025

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly reception staff! Amazing room space, close enough location to nearby theme parks and shoping centres. Lovely buffet breakfast
Stayed 4 nights in Dec 2025

10/10 Excellent

Lynne

Friendly staff, large room, very clean and breakfast being included.
Stayed 3 nights in Dec 2025

8/10 Good

Chengchun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Martin, Werrington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean, super soft beds, large bathroom. Good location and really liked the secure parking.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s the 2nd time we’ve stayed, staff were lovely, room was comfortable and quiet and the breakfast was fabulous.
Stayed 1 night in Dec 2025

10/10 Excellent

Darren James Saward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay here, staff were very friendly and most helpful, meals were good, everything was clean. The beach was only a short walk away. We would definitely go back and stay there again.
Hallway leading to the rooms.
Stayed 9 nights in Dec 2025

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities
All good
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff were superstars, friendly, knowledgeable and respectful on arrival and departure, room was amazingly clean including the bathrooms (i usually find mould and could in this establishment) with modern renovations. I wasn’t a fan of the wheels on the king moving when jolted. The hotel had and amazing variety on offer of the complementary drink on arrival and breakfast was delicious and had plenty to offer. Great old school hotel made modern and exciting. Thank you for a memorable stay.
Stayed 1 night in Dec 2025

10/10 Excellent

KIMBERLEE

Stayed 1 night in Dec 2025

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu could have better vegetarian options Otherwise it's still good
Stayed 3 nights in Dec 2025