We actually got there kind of late and being our first time we didn't kno that there was absolutely nothing inside the hotel to get any type of food. (Everything was closed already) The weather was turning into snow flurries so we didn't want to go back out in the dark thru roads that were wet, dark, and unfamiliar. So this was probably only downside of visit. It would've been nice to have maybe little snacks to buy. Also would've helped to have a microwave in the room. Now enough of bad...when we did get there the lady at desk was super lovely. She even gave us a downstairs cabin.She was so nice, helped us with maps and any questions we had for the next morning. No one was expecting it to snow but it was a beautiful surprise the next morning. We were a little worried (being from south TX), how the roads would be, but without skipping a beat they were already plowing the roads and pathways. We went to another lodge for breakfast and it was beautiful! Not gonna lie, driving around looking for everything is a bit confusing especially in the snow, but so worth it. The staff was so friendly food was nicely priced and delicious. We didn't stay long in the park because more snow was coming and we had to get on the road for our next stop, but i can't wait to go again.