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Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Check-in/check-out kiosk
Free daily on-the-go breakfast
Pool
Suite, Multiple Beds | Down duvets, Select Comfort beds, desk, blackout curtains
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • Breakfast included
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
358 River Ridge Dr, Grand Rapids, MI, 49544
  • Place, Meijer Corporate Headquarters
    ‪3 min drive‬
  • Place, DeVos Performance Hall
    ‪5 min drive‬
  • Place, Van Andel Arena
    ‪5 min drive‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Down duvets, Select Comfort beds, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Down duvets, Select Comfort beds, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Suite, 2 Queen Beds, Accessible (Roll-In Shower) | Down duvets, Select Comfort beds, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Room amenity

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Down duvets, Select Comfort beds, desk, blackout curtains

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Down duvets, Select Comfort beds, desk, blackout curtains

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(15 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Down duvets, Select Comfort beds, desk, blackout curtains

Suite, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Down duvets, Select Comfort beds, desk, blackout curtains

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Down duvets, Select Comfort beds, desk, blackout curtains

Suite, Multiple Beds

8.8 out of 10
Excellent
(5 reviews)
  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Hotel in Grand Rapids with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG offers 94 air-conditioned accommodations with video game consoles and free newspapers. Select Comfort beds feature down duvets. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG, you'll be close to DeVos Performance Hall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 7 minutes by car from DeVos Performance Hall and 7 minutes from Van Andel Arena
A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is available daily. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG. Free self parking is available.

This Grand Rapids hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Grand Rapids-North
Holiday Inn Express Hotel Grand Rapids-North
Holiday Inn Hotel Rapids-North
Holiday Inn Rapids-North
Holiday Inn Express Hotel Grand Rapids-North Walker
Holiday Inn Express Grand Rapids-North Walker
Holiday Inn Express Hotel Grand Rapids-North Grand Rapids
Holiday Inn Express Grand Rapids-North Grand Rapids
Holiday Inn Express Hotel Suites Grand Rapids North
Express & Suites Rapids By Ihg
Holiday Inn Express Hotel Suites Grand Rapids North
Holiday Inn Express Hotel Suites Grand Rapids North by IHG
Holiday Inn Express Hotel Suites Grand Rapids North an IHG Hotel

Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 598 reviews
Rating 8 - Good. 196 out of 598 reviews
Rating 6 - Okay. 49 out of 598 reviews
Rating 4 - Poor. 17 out of 598 reviews
Rating 2 - Terrible. 22 out of 598 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
I like having the chaise lounge in my room. It is always nice to have somewhere to sit other than a desk chair or the bed.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alina Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy parking and close to restaurants and easy access on and off the highway. Very friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for van andel arena events!
Stayed 1 night in Jul 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Laurie

Liked: Staff & service, property conditions & facilities
The rooms are remodeled but some things in the room weren’t done.
Stayed 2 nights in Jul 2025

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good value

Very clean hotel. Our room was right next to the elevator on the first floor, which was very convenient. We were above a courtyard area that was just outside the pool. We purchased a few items from the front desk, which we were able to charge to our room (again, very convenient). Room was well laid out with plenty of ports for charging electronics. Microwave was tiny and a little hard to reach if you’re vertically challenged (like me). I only had 2 minor issues with the stay. There as a persistent sewage smell in the hallway just outside our room. It went away for a few hours the first night replaced by chlorine smell from the pool, but came back for the duration of our stay. The other issue was one of the front desk staff, a female whose name I didn’t get. When I came to the front desk to purchase items she was on the phone. Not only did she not put the person on hold to speak to me, she never once looked me in the eyes. “Just those items? Which room#?” That was the extent of conversation. I would have been happy to wait until her conversation was over, but she never gave the option. I took my items to the breakfast area with my daughter so we could eat and listened to her yelling at someone on the phone. She was very discourteous. The rest of the staff I dealt with was polite, engaging, and friendly. The hotel was conveniently located, with plenty of shopping and restaurant options nearby. Overall, one of my better hotel stays.
Stayed 2 nights in Jul 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to event
Stayed 2 nights in Jul 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is the noisy people at 2:00 am from the lobby area and down the hall Very nice breakfast, comfy bed and big bathroom
Stayed 1 night in Jul 2025

8/10 Good

Christine

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean. Staff was very friendly. Hotel was close to shopping and restaurants.
Stayed 2 nights in Jul 2025

8/10 Good

Carrie

Stayed 2 nights in Apr 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for me, whether it was in room amenities (coffee, refrigerator, microwave), services offered (workout room, pool, spa) or location (convenient to shopping/restaurants, sidewalks for outdoor walking).
Stayed 4 nights in Jun 2025

6/10 Okay

Gail

Travelled with family, Travelled with group
Liked: Amenities
Normally, Holiday Inn Express is very consistent across the board. This one seemed to be a little below par. Our toilet didn't flush in our room (thankfully my husband is a plumber and took care of the minor problem). We also didn't have a shower curtain or a bath mat and had to ask for one before we could take showers. My BIL checked in after us and was told his reservation was under our name. Also, both key cards for our room were shut off after the first night. The desk turned them back on with no issues, but it makes me wonder if they checked us out when they checked my BIL out after the first night.
Stayed 2 nights in Jun 2025

8/10 Good

james

Stayed 4 nights in Jun 2025

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service
Being on the bottom floor was super disruptive in the morning
Stayed 1 night in Jun 2025

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Victoria

Stayed 1 night in Jun 2025

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our check in experience was very professional and quick. The room was spacious and clean. The walls are kind of thin. I could hear conversations from surrounding rooms. The AC unit is pretty loud when it kicks in. Overall, the hotel was nice.
Stayed 2 nights in Jun 2025

8/10 Good

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Shannon

Stayed 2 nights in May 2025

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice suburban area convenient to everyone. Clean. What I did not like- I booked it partially because of the pool and hot tub option. Then the website said they were not available. Didn't bring my swimsuit and it was available so I was disappointed on that. Otherwise everything was fine.
Stayed 1 night in May 2025

8/10 Good

Sheldon

Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel . Room was very clean. Excellent service, breakfast also very nice with lots of varieties. Definitely recommended
Stayed 1 night in May 2025