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The Plaza Inn & Suites

2.5 star property

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Photo gallery for The Plaza Inn & Suites

Lobby
Indoor pool
1 bedroom, desk, free WiFi, bed sheets
Deluxe Suite | 1 bedroom, desk, free WiFi, bed sheets
Indoor pool

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
931 Dual Highway, Building A, Hagerstown, MD, 21740
  • Maryland Theater
    ‪3 min drive‬
  • Hagerstown Premium Outlets
    ‪5 min drive‬
  • Pennsylvania Dutch Market
    ‪6 min drive‬
  • Hagerstown, MD (HGR-Hagerstown Regional)
    ‪12 min drive‬

Room options

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

Standard Room, 1 King Bed, Non Smoking, Pool View | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, desk, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Poolside

1 bedroom, desk, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking, Poolside

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

The Plaza Inn & Suites

Hotel in Hagerstown with 24-hour front desk and indoor pool
An indoor pool, conference space and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, ATM/banking services, a banquet hall and a vending machine are on-site. Housekeeping is available on request.
The Plaza Inn & Suites offers 145 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit.

This Hagerstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Plaza Inn & Suites, you'll be within walking distance of Hagerstown Dog Park. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include 3 meeting rooms, conference space and a lift
  • Just a 2-minute drive from Hagerstown Dog Park and a few minutes from Maryland Theater
  • Dogs welcome for a fee (restrictions apply)
The Plaza Inn & Suites offers its guests an indoor pool, a vending machine, and an ATM. Event space at this hotel measures 2400 square feet (223 square metres) and includes conference space. Public spaces have free WiFi. Free self parking is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Things to do

  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 2,400 square feet of conference space
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1973
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Clarion Inn
The Plaza Inn & Suites Hotel
The Plaza Inn & Suites Hagerstown
The Plaza Inn & Suites Hotel Hagerstown

The Plaza Inn & Suites Reviews

Reviews

5.8
Rating 10 - Excellent. 119 out of 484 reviews
Rating 8 - Good. 72 out of 484 reviews
Rating 6 - Okay. 72 out of 484 reviews
Rating 4 - Poor. 77 out of 484 reviews
Rating 2 - Terrible. 144 out of 484 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Ogechukwu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Stayed 1 night in May 2025

10/10 Excellent

Burt

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, staff we
Stayed 1 night in Jun 2025

2/10 Terrible

Micheal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean abd double charged. Charged on card and paid cash. Was told it was just a hold and would drop off of card. I’m having to dispute it with bank
Stayed 2 nights in May 2025

8/10 Good

Jade

Travelled with partner
The building itself inside is very big and can easily get lost. No elevators. But overall it was clean and our stay was fine for 67.00
Stayed 1 night in May 2025

6/10 Okay

Alysen

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well as soon as u walked in it had an old cigarette smell and the bed was hard as a rock but the pool was nice
Stayed 1 night in May 2025

10/10 Excellent

Ishaya

Stayed 1 night in May 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Nothimg
Stayed 1 night in May 2025

2/10 Terrible

Cody

Stayed 2 nights in May 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff members. Very accommodating.
Stayed 3 nights in May 2025

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Steven

Stayed 2 nights in May 2025

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in May 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Call to verify before you book..

On the website this hotel had everything I was looking for. However after checking in I found out otherwise. Indoor pool was not heated as stated and could have been cleaned out. No ice machine but they was able to give you a bit of ice from there ice maker. Website said free breakfast only to find out the next morning with a hungry teenager that they no longer provide that. Oh and when we asked why side doors to the outside were locked we were told to keep people from coming in and sleeping in the hallway.
Stayed 1 night in May 2025

10/10 Excellent

Donna

Travelled with family
Disliked: Amenities
Beds weren’t comfortable! , we needed more towels and had to pick them up, instead of house keeping bringing them!
Stayed 1 night in Apr 2025

2/10 Terrible

Janese

Disliked: Staff & service, property conditions & facilities
My daughter stayed a long stay and they were to return the deposit still didn’t receive it!! This happens here often
Stayed 1 night in Apr 2025

6/10 Okay

Larry

Stayed 1 night in Apr 2025

4/10 Poor

Ashley

Travelled with family
Disliked: Amenities
Indoor pool was far too cold to swim in. There was no breakfast. They didn't have a roll-away bed. The room phone didn’t work. Luckily we arrived later in the evening and left early in the morning and only needed a place to sleep.
Stayed 1 night in Apr 2025

2/10 Terrible

Rudolf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crackhead City

Ceackheads working around and living in this hotel, bothering me by asking to sell them drugs??!! Hagerstown you can’t make this up
Stayed 1 night in Mar 2025

2/10 Terrible

Dakota

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

⚠️⛔️⚠️*WARNING* ⚠️⛔️⚠️

*Obvious drug usage on the property. The live in tenants lay around in the lobby and hang out around the entrances. *PHOTOS ON THE APP AND WEBSITE ARE VERY OLD AND NOT UPDATED TO SHOW THE SEVERITY OF NEGLECT TO THIS PROPERTY. THIS PROPERTY HAS BEEN TAKEN OVER BY NEW SLUM MANAGEMENT. THEY CONTINUE TO USE 20 YEAR OLD PHOTOS TO LURE IN UNLUCKY HOTEL RENTERS THE PLAZA INN & SUITES SOUNDS LIKE IT IS ABOUT TO BE A GRAND STAY AND AFTER SEARCHING THROUGH PHOTOS YOU REALLY THINK THIS IS ABOUT TO BE AN AMAZING BOOKING. NOTHING BUT FALSE ADVERTISING. * The Manager(Indian lady), after receiving my complaint to the online chat within the hotels.com app, banged on my door and she opened the door to my rented room and started to scream at me about the complaint . Read carefully. She ENTERED my room, all recorded on their own camera system. She opened the door while it was locked and I was inside. She entered the room. There is already a gap under door and you can see into the hallway from your room as is! UNSAFE! * the felon with the tattoos didn’t give me any problems and was very polite because he knew the Indian lady messed up when she did that. We left immediately and did not stay the night or the follow night as it was a two night stay. —Cigarette burns in blankets (a lot). Smells of cigarettes in the hallway,Rusty door hinges, AC unit made noise the whole 25 minutes we were there. No tv, busted furniture, dusty dirty room, lamp shades rusty and yellow. terrible bed. Loud!
Stayed 2 nights in Mar 2025

2/10 Terrible

Noelia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe Area

2/10 Terrible

Janneke

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Roxana

Disliked: Cleanliness, staff & service, property conditions & facilities
the bathroom the water won't drain on the shower
Stayed 1 night in Nov 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Sean, Philadelphia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Always review the reviews before you book. I forgot to do that. All details aside, this place is unsatisfactory to anyone with basic standards. The staff was happy to move me to another room and was polite and professional.
Stayed 1 night in Feb 2025