4/10 Poor
Anne
16 Aug 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was was significantly overpriced for the standard offered. The room was very small for a double, it was difficult to get to one of the windows as there was not enough room to get round the bed. The standard of decor was poor in the room, damaged wall where something had clearly been removed and the wall covering not repaired. The carpets on the upper floors were filthy. The ground floor had been refurbished but was uninspiring. The bar staff seemed very inexperienced, not knowing how to serve basic drinks. The bar was poorly stocked and some people just gave up and went to their rooms to drink due to the absence of basic supplies (e.g. no white wine). People who had waited in the lobby for quite a while were told at 3 p.m. that their rooms were not ready. Reception was not manned until 3 p.m. on the dot so nobody was warned that their room might not be ready. In a good hotel the receptionist will allow people to check in early if the room is ready but this was not an option here even though they could see the number of people waiting. You got the impression that none of the staff had worked in a hotel before.
Anne
Stayed 1 night in Aug 2025