We booked this house listed as having 6 bedrooms. Before finalizing, we confirmed this with the host via chat (she confirmed there are 6 bedrooms). However, upon arrival, we found only 5 bedrooms. This was a major issue as we specifically needed 6 bedrooms for our group.
When we called the host, she initially denied any mistake. After showing her the proof, she admitted it but refused to apologize or offer a solution. Instead, she got angry and threatened to kick us out when we asked for reasonable compensations, saying her brother, who lives nearby, would come over immediately to force us out. This was incredibly unprofessional and frightening. It’s in Long Island and during long weekend, we cannot find another place to host us as a large group.
This is a very terrible experience and she is the worst host I’ve ever met.