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Flyzoo Hotel - Alibaba

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Lobby
Grand King | Blackout curtains, soundproofing, iron/ironing board, free WiFi
Restaurant
Exterior
Family Suite | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Wenyixi Road / Jucheng Road, Yuhang District, Hangzhou, Zhejiang, 311121
  • Place, Alibaba Xixi Park
    ‪1 min walk‬
  • Place, Xixi National Wetland Park
    ‪4 min drive‬
  • Place, West Lake
    ‪15 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪42 min drive‬

Room options

View all photos for Grand King

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Grand King

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Hollywood Deluxe King

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Hollywood Deluxe King

  • 36 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Hollywood Deluxe Twin

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Hollywood Deluxe Twin

  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Hollywood Deluxe with Balcony

Hollywood Deluxe with Balcony | Terrace/patio

Hollywood Deluxe with Balcony

  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Deluxe Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Family Suite

  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Twin Room

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive Twin Room

  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Non Smoking

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room

Premier Room | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Premier Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 524 reviews
The price is €101
includes taxes & fees
14 Jun - 15 Jun
Sofitel Hangzhou Westlake

About this property

Flyzoo Hotel - Alibaba

3 restaurants, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking and dry cleaning.
Flyzoo Hotel - Alibaba offers 289 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a 24-hour fitness centre.
With your stay at Flyzoo Hotel - Alibaba, you'll be connected to a shopping centre and close to Alibaba Xixi Park. You'll find features such as free WiFi in public areas, plus 3 restaurants and a 24-hour gym.
  • Free WiFi
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include locker space, 2 meeting rooms and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Steps from Alibaba Xixi Park and 15 minutes by car from West Lake
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the luxury Flyzoo Hotel - Alibaba. For a fee, parking is available.

This 4.5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Flyzoo Hotel - Alibaba has 3 restaurants on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CNY 60 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 98 for adults and CNY 49 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Shopping centre

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 98 for adults and from CNY 49 for children
  • Self-parking fee: CNY 60 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Flyzoo Hotel Alibaba
Flyzoo Hotel - Alibaba Hotel
Flyzoo Hotel - Alibaba Hangzhou
Flyzoo Hotel - Alibaba Hotel Hangzhou

Flyzoo Hotel - Alibaba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 34 reviews
Rating 8 - Good. 8 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very high tech oriented hotel. Excellent breakfast buffet. Love to stay again.
Stayed 1 night in May 2025
Verified

10/10 Excellent

AHMED

Liked: Cleanliness
Very futuristic hotel
Stayed 2 nights in May 2025
Verified

10/10 Excellent

shuou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou after changing 3-4 different hotels
Stayed 1 night in May 2023
Verified

10/10 Excellent

FJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice room. Very good breakfast. Very clean. Will definitely stay there again.
Stayed 3 nights in Apr 2023
Verified

8/10 Good

Tuan Keong

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, facilities and amenities are modern and advance, although not state of the art yet. Staff are friendly. Had difficulty getting to the hotel from the airport as the taxi driver has not heard about the hotel and we spent almost half an hour looking up the directions for him. We could not find any contact number to call the hotel from the website. There’s a wide variety of cafes and eateries, however, most of them only opens at 10am. We could only find 3 open before 10am
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is out in nowhere (false advertisement)

I chose this hotel as advertised as "one mile from the city center" on the strength of its proximity to downtown. It turned out that it was some 10 miles away from the city. Upon inquiry the front desk staff just told us to "ask Expedia." So we called the customer service of the Hotels.com. After one-hour conversation, all the service rep could tell us was "we've been trying to contact the hotel but it doesn't take our call. Why don't you cancel the current reservation and book another one on our website?" We were too tired to do so after the long journey, so we checked in. But the inconvenient location of the hotel completely spoiled our travel plan. The customer service sent me a few emails, promising to get back to us within 48 hours, but it never did. The hotel was otherwise acceptable, but the terrible experience caused by the false advertisement simply cancel out everything else.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

YU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
未來有機會會再去住, 餐飲很好, 服務很好, 唯走廊隔音稍差,
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

María Deyanira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Extrairdinario servicio y hotel
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

wonjun

Liked: Cleanliness, staff & service, property conditions & facilities

주플라이 알리바바 인근 비즈니스

트윈배드룸타입이였는데 방이 두개 별도 되어있었고, 화장실도 2개로 편했습니다. 다만 냉장고가 없었고(스캔하여 로봇서비스), 겍실 내 영어 번역이 없어서 중국어를 몰라서 좀 어려웠습니다. 추가로 조식은 괜찮았고, 알리바바 a타운과 매우 근접하며 인근에 식당 많이 있습니다.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Hoi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方新淨，智能化服務，我會比4.5星星
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高

今までに宿泊したことのないタイプのホテルです。 快適でした。 但し、HOTELS.COMの地図の場所が違う。
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

YONGKUG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 내부와 현대식 시스템을 갖춤. 단지 서호에서 택시비 100위안거리가 아쉬움.
Stayed 1 night in May 2020
Verified

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店，有机器人送水到房间。
Stayed 1 night in Apr 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design, cleanliness, and location
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

PAOCHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常滿意的住宿體驗

這是一次印象深刻的住宿體驗。房間本身的寬敞舒適及設計感已在水準之上，智能設備的即時性及趣味性又大大加分。服務人員雖然較少，但親切熱情及專業程度毫不遜色。餐廳的手藝不錯。位置雖不在鬧區，但週邊的街區及親橙里購物中心可以滿足餐飲購物及娛樂的需求。整體來說是我樂意推薦的選擇。
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Interesting concept, but still experimental

If you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese. Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either. Besides those, breakfast was very very good.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

sh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が綺麗でよかったです
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
先端AI技術の体験ができた
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Gan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beyond robotic. Great!

Amazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel. I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robot for coffee and cocktail is cool.
Stayed 5 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, high tech and comfort. Beside hotel have mall and supermarket.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AI experience is refteshing! The tutorial of how to use the facility is in Chinese. Those who do not soeak the language may not get to enjoy them.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

shuou

Stayed 1 night in Jun 2025
Verified

8/10 Good

Dalibor

Stayed 1 night in Jun 2025
Verified

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023