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Hanoi Cozy House

3.0 star property

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Breakfast, lunch, dinner served; local and international cuisine
Minibar, in-room safe, desk, free WiFi
Family Room | Minibar, in-room safe, desk, free WiFi
Property entrance
Shower, free toiletries, hair dryer, slippers

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
20 Hang Can, Hoan Kiem, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Superior Double or Twin Room

Minibar, in-room safe, desk, free WiFi

Superior Double or Twin Room

  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, free WiFi

Deluxe Double or Twin Room

  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Deluxe Single Room

Shower, free toiletries, hair dryer, slippers

Deluxe Single Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, free WiFi

Family Room

  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed

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About this property

Hanoi Cozy House

This smoke-free hotel features a restaurant, a bar/lounge and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hanoi Cozy House offers 25 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Hanoi hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hanoi Cozy House, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes scooters/mopeds to rent
  • Steps from Hanoi Old Town Night Market and 6 minutes on foot from Hoan Kiem Lake
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Hanoi Cozy House also features tour/ticket assistance, concierge services, and laundry facilities.

This 3-star Hanoi hotel is smoke free.

On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

The property charges 3 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hanoi Cozy House Hotel
Hanoi Cozy House Hanoi
Hanoi Cozy House Hotel Hanoi

Hanoi Cozy House Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 5 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 1 out of 11 reviews

5.8/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Great price for the location. Friendly service, although don’t expect too much when it comes to the quality of the facilities.
Stayed 5 nights in Nov 2019

8/10 Good

Verify

Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely helpful. The bed had dirty sheets. Overall, I woukd stay there again. The staff treats fheir custimers very well.
Stayed 3 nights in Feb 2020

2/10 Terrible

Bryan

Disliked: Cleanliness, property conditions & facilities, room comfort

AVOID

The room's walls were damp and had mold. There was moisture on the closed window especially when it rained. Of course, the window curtain was damp and had mold. The room was cold and very humid. There was no temperature regulation, no vent to rid the humidity in either the bathroom or room. The bathroom also had mold. When I first checked into the room, the floor was obviously moist. Two days later, the floor was still moist until house keeping dried it. The bed sheet/blanket/pillows all felt damp. The piece of silk cloth with the hotel name was the only dry one, so I slept on it. I had a chance to see a couple rooms one floor down on 3rd floor, they were equally terrible. The only good were wifi, friendly guys at reception, and minutes of walk to beautiful lake Hoan Kiem. I told a receptionist about the moisture and mold problems. He replied, "it's the season." I didn't bother to ask for a room change because I likely will get an equally terrible room and maybe with bad wifi. The walls along the stairs up into my room all felt damp. The room didn't even have a small closet. ZERO star for the room and the building.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is located centrally in tourist area and the breakfast isn’t bad, but the room I was given Initially was disgusting (it even had open cans in the fridge)!!! So I asked to change the room So they gave me another room which did not even have a fridge and it was right on top of there kitchen and they constantly had super loud music and room was disgusting and extremely small, I guess they were punishing me, when I saw a decent room right next door and I did ask they told me it’s not for me it’s for 2 guests??? On the time of booking price was exactly the same for one person or two person so obviously they were just being super unfair. Make sure to get back to hotel early since one evening around 10pm they already had outside door locked and it was raining, I was knocking the door for 20 minutes and nobody was even there to open the lock! Just pay couple more dollars to get something decent.
Stayed 4 nights in Jan 2020

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2019

6/10 Okay

Jerry, Berlin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff friendly, location central, room small and reasonably clean, breakfast options limited. Have to climb tall stairs to access rooms.
Stayed 3 nights in Dec 2019

10/10 Excellent

Tára

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located, very clean, amazing staff.

The Cozy House is an exceptional place to stay. Centrally located, very clean, and comes with a free breakfast consisting of eggs, bread, coffee, and fruit. My partner and I originally only booked one night here — but we loved it so much that we extended to four nights. The staff is very personable and kind with great suggestions on local places to eat. The front desk is also able to help book tours and buses to different areas of Vietnam. Not to mention there is laundry on-site. I would highly recommend this establishment to anyone looking for a calm sanctuary in the bustling area of the old quarter.
Stayed 1 night in Aug 2019

4/10 Poor

Choon Ki

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Hmong, チェンマイ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the convenient place to go every where‼︎ I stayed in 3 nights. This price is satisfactory very much with breakfast‼︎ They cooks a fried egg and the sausage when I sit down in my table and can eat hot and delicious‼︎ Bread with can use oven‼︎ Ａnd have vegetables, fruit coffee, tea... I think that it is just right space to get communication with other visitors in the breakfast‼︎　 Room is no problem in the water pressure and the temperature control of the shower, too‼︎ Ａncl cleaning of the room is done every day, and a towel or the sheet are clean, too‼︎ Ａll staff was very kind with very very friendly! As I had best point... It was comfortable 3days‼︎ When I go to Hanoi, I want to stay here again‼︎
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
サービスは良かったんだけどゴキブリが出ました。
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019