See all properties

Flora Centre Hotel & Spa

4.0 star property

Choose dates to view prices

Photo gallery for Flora Centre Hotel & Spa

Lobby
Lobby sitting area
Fitness facility
Bar (on property)
Deluxe Triple Room, Courtyard View | Premium bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
14A Luong Van Can, Hoan Kiem, Hanoi
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪2 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Room amenity

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room, Courtyard View

Deluxe Triple Room, Courtyard View | View from room

Deluxe Triple Room, Courtyard View

  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living room | 40-inch LED TV with cable channels, TV

Luxury Suite, 1 King Bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms, Connecting Rooms

  • 45 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

Similar properties

Family Suite Room With City View | Premium bedding, minibar, in-room safe, desk

Hanoi Royal Premium Hotel

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
5.0 out of 5, Exceptional, 1,130 reviews
The price is €43
includes taxes & fees
30 Sept - 1 Oct
Hanoi Royal Premium Hotel

About this property

Flora Centre Hotel & Spa

Hotel with a restaurant, a quick walk to Hoan Kiem Lake
A restaurant, a 24-hour fitness centre and spa services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Flora Centre Hotel & Spa offers 37 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Flora Centre Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute walk from Hoan Kiem Lake and 5 minutes on foot from Thang Long Water Puppet Theatre
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A 24-hour fitness centre, spa services, and tour/ticket assistance are also featured at Flora Centre Hotel & Spa.

This 4-star Hanoi hotel is smoke free.

Flora Centre Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 200,000 per night)
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3 AM
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Flora Centre Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 350000.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 450000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 150000 (one-way), (from 1 to 6 years old)
  • Nearby parking fee: VND 200000 per night (656 ft away)
  • Rollaway bed fee: VND 350000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Flora Centre Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi L'Heritage Centre Hotel
L'Heritage Centre Hotel
L'Heritage Centre
Flora Centre Hotel Spa
Hanoi L'Heritage Centre
Flora Centre Hotel & Spa Hotel
Flora Centre Hotel & Spa Hanoi
Flora Centre Hotel & Spa Hotel Hanoi

Reviews

Flora Centre Hotel & Spa Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 118 out of 219 reviews
Rating 8 - Good. 64 out of 219 reviews
Rating 6 - Okay. 24 out of 219 reviews
Rating 4 - Poor. 7 out of 219 reviews
Rating 2 - Terrible. 6 out of 219 reviews

Reviews

6/10 Okay

Fabio

Travelled with family
Staff were helpful but watch out when reserving because even though we had the booking confirmation for 4 people, they made us pay for the child saying the room was for 3. Also, when helping us arranging transportation to Ninh Binh, they charged us way more than we paid on the way back.
Stayed 2 nights in Jun 2025

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Chiranjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give the staff and service more stars I would!! They are definitely the highlight of this hotel. The location of the hotel is great, breakfast was nice and the rooms were always clean. I would highly recommend this hotel and hope to be back.
Stayed 7 nights in May 2025

8/10 Good

Jyllene

Liked: Staff & service
The hotel is really central to the old quarter. The hotel staff were very good and understanding however the place needs refurbishment. Water shower was really slow and temperamental and the furnishings are run down.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location, right in the middle of the old quarter. It is clean with a very good breakfast at low cost. Most importantly is the staff is friiendly and very helpful with any questions we had
Stayed 4 nights in Apr 2025

10/10 Excellent

Amarjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, friendly staff, close to shopping and dining. It’s close to the night market and beer street.
Stayed 4 nights in Apr 2025

8/10 Good

Cindy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Kerrina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location - walking distance to so many popular restaurants, markets, the lake and attractions. Staff and service were amazing! The only thing letting down this property is the mould. Our room had significant water damage and it had been painted over. The paint was peeling from the walls and you can smell the damp mould smell. I suffer from allergies and they flared right up staying here. Probably wouldn’t stay there again, only due to that.
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Bit disappointing

A bit disappointi g. The breakfasy wasnt very good and the staff didnt seem particularly well frained. The location is good but the rooms are a bit small and noisy. A good spot but needs a bit of sorting out.
Stayed 3 nights in Dec 2024

2/10 Terrible

PREM

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never recommend this place to stay. It’s terrible place not clean bed was stinky. Hallway was 2 feet wide not enough space to walk with your luggage. We booked family room and they didn’t have it they didn’t have it . Pls don’t rust there reviews for 0 star hotel. Never stay here
Stayed 1 night in Dec 2024

4/10 Poor

MARK

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A failure in practice

This hotel staff have little experience and poor training This is best exemplified by a phone call too my room at a minute past midnight to sign a document they failed to ask me sign the previous morning. Requests with room service ignored. No towel set in my room upon check in. While all petty annoyances, they are, when added together, symptoms of poor leadership. The food was ok. Room clean. Shower was strong but never warmer than tepid. Internet is awefull. It drops completely very regularly and at all hours of the day and night.
Stayed 1 night in Sep 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hosting.
Stayed 1 night in Jul 2024

10/10 Excellent

Tak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff deserved 10⭐️ they were always attentive and taking care of our needs. We stayed in a double bed room and the size was good. The pressure from the shower was very nice. There is a very popular restaurant next to the hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay! Fast check in, friendly staff. One street away from the night market.
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and spacious room

Staff were extremely helpful and accommodating, the hotel location was perfect walking distance to all attractions, restaurants and shops. I stayed in the deluxe room which was super spacious and room was clean and tidy everyday. Our bathroom looked a little tired and we had to wait for the hot water after each person showered for 15mins for the boiler which was a little pain after a long day, was informed our room was connected to a old boiler vs other room would not have this problem.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great old town location, great hotel

Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.
Stayed 1 night in Mar 2024

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I read a review about ant infestation and cramped shower conditions after I already booked the hotel. When we entered, it was okay, reception was pretty, but rooms very run down. Bathtub broken and plastered up. Daughter put her suitcase in the cupboard to find dozens of ants crawling over it later. That night we found, while charging devices, ants everywhere on our bedside table. Hardly got any sleep from paranoia. The next morning, saw more ants behind kettle and on another table. Cramped rooms and inconveniently high bathtub. Extremely low shower head. I booked here for 4 nights but forfeited the 3 nights and checked out. Staff apologetic, it's not their fault but this hotel is nothing like the picture. Extremely run down and way below my humble expectations. Would absolutely not recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Charming hotel, grear staff

The best thing sbout this hotel was the staff, especially Lincoln, the manager, who helped us make a date change though it was difficult to do. The front desk staff were very conscientious as well. If you need anything, just ask. Liked the breakfast, especially the fruit, yogurt, and a few Vietnamese dishes. The bathroom was not well designed. The toilet paper roll was unreachable from the toilet. The shower was hard to adjust as it was far from the entry and you couldnt adjust the temperature from the outside. Imagine that the water coming out of the faucet is hot and you didn’t know. Your feet would get scalded!
Stayed 4 nights in Feb 2024

10/10 Excellent

Elaneelyn

Liked: Cleanliness, staff & service
The staff were great! The place is old but clean. I would stay again
Stayed 1 night in Feb 2024

8/10 Good

Zoran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 6 nights in the family connecting suite. The rooms were equipped with all the essentials for our stay. We were pleased with the friendliness of staff (especially Jase at reception). Breakfast buffet was a great way to start off each morning. Location is extremely central.
Stayed 4 nights in Dec 2023

10/10 Excellent

Haldane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so helpful and went above and beyond to be of service. Excellent stay!
Stayed 2 nights in Dec 2023