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Hyatt Place Houston/Galleria

3.0 star property

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Photo gallery for Hyatt Place Houston/Galleria

Restaurant
Exterior
Lobby
In-room safe, desk, blackout curtains, iron/ironing board
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

View in a map
5252 W. Alabama, Houston, TX, 77056
  • Place, Westheimer Road
    ‪1 min walk‬
  • Place, The Galleria
    ‪2 min walk‬
  • Place, Richmond Avenue
    ‪8 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(61 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed (High Floor)

8.6 out of 10
Excellent
(8 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Room, Multiple Beds

8.4 out of 10
Very good
(46 reviews)
  • 32 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Room, Multiple Beds (High Floor)

8.2 out of 10
Very good
(11 reviews)
  • 32 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior detail
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About this property

Hyatt Place Houston/Galleria

Hotel with free breakfast, steps from Westheimer Road
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free self-service breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hyatt Place Houston/Galleria offers 157 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. 32-inch flat-screen televisions come with cable channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Hyatt Place Houston/Galleria. During your stay, you're just a quick walk from Westheimer Road. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free self-service breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Westheimer Road and 8 minutes by car from Rice University
  • Dogs welcome for a fee
Hyatt Place Houston/Galleria offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite business centre. The business-friendly Hyatt Place Houston/Galleria also features a vending machine, concierge services, and laundry facilities. For a fee, parking is available.

This 3-star Houston hotel is smoke free.

Guests are served a free self-service breakfast daily.
Hyatt Place Houston/Galleria has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (USD 33 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Golf
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Banquet hall
  • Built in 2016
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 300 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 37.5 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Destination fee: USD 0.66 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 33.00 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD300 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Place Houston/Galleria Hotel Houston
Hyatt Place Houston/Galleria Hotel
Hyatt Place Houston/Galleria Houston
Hyatt Place Houston/Galleria
Hyatt Houston Galleria Houston
Hyatt Place Houston/Galleria Hotel
Hyatt Place Houston/Galleria Houston
Hyatt Place Houston/Galleria Hotel Houston

Hyatt Place Houston/Galleria Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 787 out of 1237 reviews
Rating 8 - Good. 250 out of 1237 reviews
Rating 6 - Okay. 121 out of 1237 reviews
Rating 4 - Poor. 31 out of 1237 reviews
Rating 2 - Terrible. 48 out of 1237 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Girmay

Very nice people
Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff from valet to hostess were great
Stayed 3 nights in Aug 2025

8/10 Good

Mahamod

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok . Carpet dirty in the room with stains
Stayed 1 night in Aug 2025

8/10 Good

Brent

Stayed 4 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and excellent staff
Stayed 1 night in Aug 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Sweet
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Liked: Staff & service
Friendly staff
Stayed 1 night in Aug 2025

2/10 Terrible

Shevone

Travelled with family
I didn't like that my room wasn't ready on time
Stayed 1 night in Aug 2025

10/10 Excellent

Robin, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Guillermo

Stayed 1 night in Aug 2025

10/10 Excellent

Cahtarra

Stayed 1 night in Aug 2025

8/10 Good

Afrah

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Its an overall good place to live at as everything is very near
Stayed 2 nights in Aug 2025

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2025

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was excelent and breakfast was out of this world but hotel rooms can definitely use an upgrade in relation to the bathroom amenities. Looked old and the shower and towels looked overworked. My 1st room smelled like damp towels but concierge was quick to do right by me and switch me rooms immediately. Ive stayed at othher hyatt hotels on the north side of houston and the rooms were up to perfection. But overall i would stay at this hotel again and hopefully in the future their is improvement
Stayed 2 nights in Aug 2025

6/10 Okay

Todd

Business traveller
Liked: Cleanliness, property conditions & facilities
Housekeeping kept opening and closing a door next to my room at the end of the hall. This happened at least once every minute or two. It would slam shut every time. Staff was rude and unhelpful when trying to rebook since I booked with an outside source. Good stay otherwise.
Stayed 2 nights in Aug 2025

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, great location.
Stayed 1 night in Aug 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

DIMITRI

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

RAY, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Diane

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed

The day after i booked my room, I was contacted by email and was told that they ONLY have valet parking available and the price was $33. This hotel is not set up like other hotels that have an entrance where you can park and go inside to register. It's at a very bad location and conveniently for the owners, the only way to get in and park is where the valet is. It was so disorganized upon checking out. People leaving had to wait on other people who's cars had been brought out. The hotel was nice inside, however, the main reason I booked it was because it had a stand alone shower in the photos for this particular room. In reality, it had a bathtub with no shower hose. I'm handicapped so I can't get inside a bathtub. The breakfast was free, but unfortunately, the eggs were horrible, and the bacon was not the kind one would expect from the Hyatt. The waffles smelled like smoke and like they were burned. Same problem with the tater tots. I threw it all away because I couldn't eat it. It was a total disappointment and I fully regret booking this place. It's not what I would ever expect from a Hyatt.
Stayed 1 night in Aug 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area to stay at. Staff was super friendly, and helpful. Great place, clean, safe, good price. Very happy customer.
Stayed 1 night in Aug 2025

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is construction in the area. Only option is ballet parking. Breakfast was okay.
Stayed 1 night in Aug 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What are the best days I’ve ever had
Stayed 1 night in Aug 2025

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
The valet parking is a terrible idea. Pointless to park a car 25 meters away and have a mandatory valet service.
Stayed 1 night in Aug 2025