2/10 Terrible
deon
Travelled with family
9 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If i could give this place a 0 i would. The only thing near and clean besides the parking lot was the lobby. We checked in at 1 in the morning. Got to our room & was disgusted. There were holes in the walls, the furniture was broken and missing parts, the bathrrom fan was hanging from the wall and there were roaches. And the elevator down button didnt work. We went to complain and was put into another room that was just as bad. Roaches, a mini fridge that didnt work, the dresser was propped up with a towel. Again, had to walk down to the front desk to complain, was given a 3rd room and the beds looked like they hadnt been replaced in months. Managed to get around 3 hours of sleep. I called hotels.com to complain and to cancel my reservation. I wouldnt in no way recommend that dump! I even asked the management do the check the rooms, i was told yes. I asked do they treat for insects and i was told yes which was a flat out lie 2xs. I took pictures. The city of Houston needs to investigate them. A lady who overheard my conversation stepped up and said she had gotten bitten by something. Hotels.com you need to drop them from your platform!!!
deon
Stayed 4 nights in Jun 2025
