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SpringHill Suites by Marriott Indianapolis Keystone

2.5 star property

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Photo gallery for SpringHill Suites by Marriott Indianapolis Keystone

Property amenity
View from property
1 bedroom, desk, laptop workspace, blackout curtains
Lobby lounge
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
9450 COUNSELORS ROW, Indianapolis, IN, 46240
  • Fashion Mall at Keystone
    ‪3 min drive‬
  • Dave & Buster's
    ‪4 min drive‬
  • Castleton Square
    ‪5 min drive‬
  • Indianapolis, IN (IND-Indianapolis Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(14 reviews)
  • 41 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Hearing Accessible)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds (Hearing Accessible)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Hearing Accessible)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed

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About this property

SpringHill Suites by Marriott Indianapolis Keystone

Hotel with free breakfast, near Fashion Mall at Keystone
An indoor pool, dry cleaning and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and a front desk safe. Weekly housekeeping is available.
SpringHill Suites by Marriott Indianapolis Keystone offers 80 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. 55-inch flat-screen televisions come with premium cable channels and Netflix.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and change of bedsheets can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the helpful staff at SpringHill Suites by Marriott Indianapolis Keystone. During your stay, you'll be within walking distance of Fashion Mall at Keystone. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, laundry facilities and a lift
  • Just a 5-minute drive from Fashion Mall at Keystone and 14 minutes from Butler University
  • Pets welcome for a fee
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly SpringHill Suites by Marriott Indianapolis Keystone also features an indoor pool, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Indianapolis hotel is smoke free.

Guests are served a free continental breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Residence Inn by Marriott]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
The check-in location differs from the property location. To check in, guests will need to go to Residence Inn by Marriott
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Indianapolis Keystone
SpringHill Suites by Marriott Indianapolis Keystone Hotel
SpringHill Suites by Marriott Indianapolis Keystone INDIANAPOLIS

SpringHill Suites by Marriott Indianapolis Keystone Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 182 out of 245 reviews
Rating 8 - Good. 48 out of 245 reviews
Rating 6 - Okay. 6 out of 245 reviews
Rating 4 - Poor. 6 out of 245 reviews
Rating 2 - Terrible. 3 out of 245 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Ameek

Stayed 1 night in Apr 2025

10/10 Excellent

SHANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince for where we needed to be. Staff wad friendly and helpful. Room was nice and clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Katareena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Rob

Stayed 1 night in Apr 2025

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, very clean the staff very friendly, the breakfast was good, we hope to back soon!
Stayed 4 nights in Apr 2025

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Nyon

Stayed 2 nights in Mar 2025

10/10 Excellent

Joanne, wheaton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check-in. Provided water bottles
Stayed 1 night in Apr 2025

10/10 Excellent

JerMario

Stayed 1 night in Mar 2025

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Beds, VERY thin ceilings/walls

This is a 2-in-1 on-site venue. If you are at Sringhill Suites, you must enter through the Residence Inn entrance. They do not staff the SpringHill Suites side. My family of 5 (2 adults and 5,8,13) stayed and were VERY comfortable, with plenty of space to sleep. The foldout was queen size, along with the two queen beds in the man sleeping area. Bathroom was very large, with a barn sliding glass door. Comfort was a 5 of 5, but the wall/ceiling sound dampening was .... 1 of 5. Our neighbors with at least tw kids above us, pounded on the floor, the male was verbally abusive towards all in the room. They were obscenely loud after midnight and I went up to the room (#432) and "politely" told them to be quiet. The male said, "I will tell them to be quiet now." which just resulted in him screaming at them for an additional 5 or so minutes. Then bright and early at 4:38am they were up and at it again. I did NOT inform the VERY professional staff members because the hotel was very full that night and I knew they get over-worked anyways. Upon checkout however, staff was rude as they talked explicitly about kicking someone in the *ss and made me wait more ten minutes. I had a recent amputation so...the experience was painful, in multiple ways. Breakfast was buffet with only hot Eggs and some type of fiesta potatoes. The common items (yogurt, oatmeal, apples, bananas) along with the waffle iron and pancake "convection belt" maker. I would give it a 3.5 of 5.
Stayed 1 night in Mar 2025

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean large rooms
Stayed 1 night in Mar 2025

10/10 Excellent

Audrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2025

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room and very clean.
Stayed 1 night in Mar 2025

8/10 Good

Julie

Stayed 1 night in Mar 2025

10/10 Excellent

Zolbayar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. We will come back again
Stayed 1 night in Mar 2025

8/10 Good

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot tub
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and our room was extremely clean and comfortable as well. The breakfast was excellent. I have never written a hotel review before, but I am happy to write one for SpringHill Suites Keystone.
Stayed 1 night in Feb 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tricia Ellain-Hicks, Leesville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating
Stayed 2 nights in Feb 2025

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025