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Ubuntu Palace Hotel

4.5 star property

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Photo gallery for Ubuntu Palace Hotel

Front of property
Reception
In-room safe, desk, iron/ironing board, free WiFi
Family Apartment | Reception
Restaurant

Reviews

4.0 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Plot 582 Kasubi Rd, 35, Kampala, Central Region
  • Place, Kasubi Tombs
    ‪12 min walk‬
  • Place, Makerere University
    ‪3 min drive‬
  • Place, Namirembe Cathedral
    ‪3 min drive‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪40 min drive‬

Room options

View all photos for Family Apartment

In-room safe, desk, iron/ironing board, free WiFi

Family Apartment

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Single Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Single Room

  • City view
  • 11 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room

  • City view
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • City view
  • 11 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Ubuntu Palace Hotel

Along with a full-service spa, this hotel has a restaurant and 2 bars/lounges. Free English breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a coffee shop/cafe, coffee/tea in a common area and massage/treatment rooms.
Ubuntu Palace Hotel offers 35 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch Smart televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Ubuntu Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Ubuntu Palace Hotel, you'll be within walking distance of Kasubi Tombs. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free English breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Treat yourself to hot stone massages, body scrubs or detox wraps at Ubuntu Spa
  • Amenities include locker space, a business centre and laundry facilities
  • 11 minutes on foot from Kasubi Tombs and a 3-minute drive from Makerere University
Ubuntu Palace Hotel offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

There's an onsite business centre. Spa services, a terrace, and a garden are also featured at the luxury Ubuntu Palace Hotel. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Kampala hotel.

Guests are served a free English breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Ubuntu Palace Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • In a state park
  • Outdoor furniture
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Handrails in hallways
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 30

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Ubuntu Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 1 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

8.0/10

Cleanliness

6.0/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Dorcas, Maun

Liked: Cleanliness, amenities
I arrived at 4am to be given a room with no hot water. I even paid extra for that early check-in only to be disappointed. I asked several times to be moved to another room and they refused. There was no hot water for 24hrs in my room. It was the most appalling experience as I had a tour at 9am that same day I arrived.The hotel is located in a part of town where you can people preaching in the middle of the night. If you're a light sleeper, its not worth it.
Stayed 2 nights in Feb 2024

6/10 Okay

Rebecca

Stayed 2 nights in Nov 2023