4/10 Poor
Clifford
Travelled with partner
8 Jun 2025
Disliked: Amenities, property conditions & facilities
As a world traveler knowledgeable about luxury resorts, I was extremely disappointed by the Westin Hapuna. Key words here are lack of value, service and experience. The resort itself has NOT changed in more than 2 decades, dated rooms, old furnishings, broken loungers etc. While clean and maintained, the property is in decline. At check in, after 20 hours of travel, in getting to the room, I was surprised to find basically zero amenities that one would associate with this level of property. No mini bar, no water, etc. When I called down, someone brought 2 cheaply made metal reusable water bottles and told us to go to the water dispenser on property. I totally get being kind to the environment, but wouldn’t you at least offer to bring some water on arrival to a guest paying $600 per night? The other thing to mention about the room is the lack of curtains or blinds to black out the room. Additionally, this is not a true Westin bed, something that attempts to mimic it, but it ended up giving me a backache each morning. Additionally, no one checked in with us during the entire stay to inquire if we needed anything, and anytime I asked for something, I wasn’t made to feel welcome or appreciated. As for experience, there were so many missed opportunities. Here we were in the middle of the big island and the Aloha was missing, must have moved to Kauai. I wondered why there was no performance of Hawaiian music or dance easily accessible. Overall, I gave this 2 stars.
Clifford
Stayed 6 nights in May 2025
