I regret to share that our stay here on fists night was extremely uncomfortable due to the heater in the tent not functioning properly. We were with our young child, and unfortunately, she was unable to fall asleep until around 3 a.m. because of the cold. Eventually, we had no choice but to take her to the car, where we spent the rest of the night sleeping in the vehicle. As you can imagine, this was not what we expected or hoped for, and it was quite distressing for us as a family.
Due to this experience, we have decided not to continue with the remaining two nights of our reservation. We kindly requested a refund for the unused nights, as we were unable to enjoy the full experience due to the heating issue, which made the tent unsuitable for our stay, especially with a child involved. Contacted them twice and they said they’ll call back. But didn’t receive a call yet. Sent them 2 emails. No reply yet for any email. Very disappointed.