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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
2 restaurants, breakfast served
Fridge, microwave, coffee/tea maker
Reception
Balcony

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Kelowna General Hospital
    ‪5 min drive‬
  • Place, Waterfront Park
    ‪6 min drive‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower | 1 bedroom, premium bedding, in-room safe, individually decorated

Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and fitness centre
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
Sandman Hotel & Suites Kelowna offers 220 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Orchard Park Mall and 5 minutes on foot from Orchard Park Shopping Centre
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The property will be renovating from 25 July 2025 to 1 August 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 545 out of 1895 reviews
Rating 8 - Good. 432 out of 1895 reviews
Rating 6 - Okay. 384 out of 1895 reviews
Rating 4 - Poor. 280 out of 1895 reviews
Rating 2 - Terrible. 254 out of 1895 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manasvi

Liked: Cleanliness
The stay was overall great and comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

ELLEN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent done
Stayed 3 nights in Aug 2025

2/10 Terrible

Vic

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The website listed that you were under construction, it did not state that the hot tub would be out of order (in fact it promoted your pool and hot tub), in addition, the hot plate was not working in the room, which is the reason why we got a kitchen suite. The swimming area was dirty, we saw a used bandaid with blood stains by the pool all 3 days, which is clear that no maintenance was being conducted and no cleaning. There was no parking and it was almost impossible to catch any housekeeping for towels or any other items. The washroom door in our room had a brocken lock and broken toilet paper roll. This place has decreased in quality significantly and NOT because of your claimed renovations, but the level of service and quality is definitely a reason not to stay or recommend your hotel to anyone every again.
Stayed 2 nights in Aug 2025

2/10 Terrible

Sofia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel before and had a great experience, which is why my husband, kids, and I chose to stay here again for seven nights. Which has cost us over $2300 … Unfortunately, this time was terrible from start to finish. The hotel is clearly rundown and in desperate need of maintenance and deep cleaning. The carpets throughout look dirty, and the overall condition is poor. Our room wasn’t cleaned for the first four days, despite us repeatedly asking the front desk to send someone. They would promise it would be done, but each evening we returned to find it exactly as we had left it. We booked a room for four, but only received a couple of pillows. When we requested more, we were told the hotel was fully booked and there weren’t enough pillows for everyone. The same story with towels, they were “short on towels” and couldn’t provide them on time. The pullout bed had dirty sheets that clearly weren’t changed, and to make things worse, there was a bug on them. Every time we called the front desk, we received a different answer or excuse. Upon arrival, we learned the hot tub was closed indefinitely for maintenance, and during our stay, the pool was also closed for a day. The only positive about this hotel, and the reason we’ve stayed here before is its location. It’s close to plenty of dining and shopping options. Sadly, that’s no longer enough to make up for the awful service and poor condition of the property. We won’t be returning unless major changes are made.
Stayed 7 nights in Aug 2025

4/10 Poor

Hardeep

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was not functional for entire 2 nights stay. During checkout, reception agreed to offer 20% compensation. They said that it will be via. Expedia. Nothing came back. I trust expedia and have alway used them for my bookings, I hope they should be proactive on such matter else we may go for direct booking.
Stayed 2 nights in Aug 2025

2/10 Terrible

Preet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They really need to change their carpet , their roof . Its not worth .it .xharging 240 dolllars for a night .its not even worth $100
Stayed 2 nights in Aug 2025

8/10 Good

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gurdip

Stayed 2 nights in Jul 2025

4/10 Poor

Lane

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lots of food options. Beds were comfortable.
Stayed 2 nights in Aug 2025

2/10 Terrible

Briana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, where do I start? I definitely have a few complaints. First, there was a DND sign on my door(it was there my entire stay), and a man, supposedly housekeeping, enters my room, while I’m in the shower, at 8pm. As a single woman, this made me very uncomfortable and feel unsafe. What hotel ever does housekeeping at 8pm? Also who legally is allowed to enter the room with a DND sign?! Completely unacceptable! I asked for fresh sheets… they reek of men’s cologne, have the dryer sheet still in them, and a clump of hair. There was McDonalds trash sitting on the decorative counter outside the elevator for 3 days, no one cleaned it. Rooms are nothing like the pictures, outdated, nasty, mold, mangled furniture ( even in the “newer” tower where I stayed). The shower doesn’t drain, the shower walls and edges were never cleaned. Hair and muck everywhere. The water goes cold fast. The whole place is under construction, no amenities, the rooms are falling apart (the construction was not mentioned when booking). The ice machine and elevator were directly outside my room, extremely noisy. Being woken up every 30 minutes to people scooping ice was the cherry on top. Location is decent with lots of options for food, but it’s still about 15 mins from downtown($18 uber ride). Definitely disappointed.
Stayed 4 nights in Aug 2025

8/10 Good

Stacey ann

Stayed 2 nights in Apr 2025

2/10 Terrible

Amanda

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Save your money!!

When we arrived to our "newly renovated" room, the counter was dirty, the bathroom counter hadn't been cleaned, and there was dark long hair EVERYWHERE. And the toilet wouldn't flush anything but liquid. So we called for the room to be cleaned. 1 hour later.. nobody came. Called again, a rude employee came with a blanket and roll of toilet paper... um no we need it cleaned. Came back with a windex cleaner to wipe (didnt do the floors). Had to call AGAIN to get him to come fix the toilet. He came back annoyed with a plunger, tried twice, flushed and walked out without making sure it worked. I called and asked for another room.. somehow this hotel was sold out.. after some time of conversation i asked again and the man at the front desk said "ma'am you don't have to ask twice, if i had another room i would give it to you". So rude! The hotel room was "renovated" except for the cracked tile and chipped paint everywhere. No elevator, renovations everywhere, hot tub not working, barely anywhere to park, gave 1 wash cloth for 3 guests.. HORRIBLE.
Sticky counter by coffee maker.
Coffee and hair in sink.
Hair on floor.
More hair on floor.
Stayed 1 night in Aug 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sandman Kelowna is undergoing renovations. It looks to be quite nice once completed. I’m not sure if I was forewarned of this. This may be the reason Sandman prices were discounted and so not a strong complaint.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Donald

Liked: Room comfort
Stayed 1 night in Aug 2025

6/10 Okay

berman

Travelled with family and small children
Liked: Cleanliness, staff & service
No breakfast included
Stayed 1 night in Aug 2025

2/10 Terrible

Anna-Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom was full of pink & black mold, along the bathtub and the ceiling
Stayed 3 nights in Aug 2025

2/10 Terrible

Babbandeep

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty rooms. Floors were sticky and wet. Stained bed
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Wes

Travelled with partner
Liked: Staff & service, amenities
.
Stayed 1 night in Jul 2025

4/10 Poor

Kevin

Travelled with partner
Disliked: Staff & service, amenities
McDonald’s next door. Lots of good restaurants close by.
Stayed 6 nights in Jul 2025

6/10 Okay

Kefyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean and okay sized room. Pool and hot tub out of commission. No elevator. No laundry. No breakfast. No Denny’s coupon.
Stayed 2 nights in Aug 2025

10/10 Excellent

Berhane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025