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Sainte Famille Hotel

3.5 star property

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Photo gallery for Sainte Famille Hotel

Outdoor pool
Lobby
Exterior
Breakfast, lunch and dinner served
Minibar, desk, laptop workspace, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
KN 1 St. 1, Kigali, Kigali City
  • Place, Union Trade Center
    ‪10 min walk‬
  • Place, Ntarama Church
    ‪18 min walk‬
  • Place, Kigali Genocide Memorial Centre
    ‪3 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | Minibar, desk, laptop workspace, blackout curtains

Standard Single Room

  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room | Minibar, desk, laptop workspace, blackout curtains

Deluxe Single Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, desk, laptop workspace, blackout curtains

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Minibar, desk, laptop workspace, blackout curtains

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

Junior Room

  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Radisson Blu Hotel & Convention Centre, Kigali
Kigali
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.5 out of 5, Wonderful, 221 reviews
The price is €170
includes taxes & fees
5 Jun - 6 Jun
Radisson Blu Hotel & Convention Centre, Kigali

About this property

Sainte Famille Hotel

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Sainte Famille Hotel offers 67 air-conditioned accommodations with minibars and free newspapers. This accommodation offers separate sitting areas. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
During your stay at Sainte Famille Hotel, you'll be within walking distance of Union Trade Center. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 11 minutes on foot from Union Trade Center and a 2-minute drive from Kandt House Museum of Natural History
  • Airport shuttle service available for a fee
Sainte Famille Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 7 meeting rooms. A children's pool, a library, and a terrace are also featured at the business-friendly Sainte Famille Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Kigali hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 9:30 AM.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 8:00 PM

Early check-in subject to availability

Early check-in fee: USD 15

Contactless check-in and check-out are available

Late check-in subject to availability

Express check-in available

Minimum check-in age - 19

Check-out

Check-out before 10:00 AM

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 15 for adults and from USD 15 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 25
  • Early check-in fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Sainte Famille Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

sainte famille hotel Hotel

sainte famille hotel Kigali

sainte famille hotel Hotel Kigali

Sainte Famille Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 31 reviews
Rating 8 - Good. 12 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent hotel!
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful. They took very good care of me.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Employees are really friendly and wonderful. Their breakfast is the best.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location—very safe both inside and outside. I even took long walks at night on the well-lit streets. The included breakfast was excellent, freshly made to order from a menu. I would definitely return here next time I am in the city!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! I enjoyed all the staff especially the manager Thomas. He made everything was taken care of. This hotel was walking distance to the best restaurants. I came up sit but it was a hospital right on site and a pharmacy.
Verified

8/10 Good

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay, good staff, good food, good vibes.

I really enjoyed my stay in this hotel. The staff is super pleasant and attentive, while giving guests their space, which I find important. The food is totally fantastic! (Naan bread must be tried). My room was spotless clean. Sound isolation from outside noise not optimal, but got used to it after the first night. WiFi was problematic, many dropouts, this should be fixed. The hotel is conveniently close to the airport and that is a major plus as Kigali tends to have traffic jams. Recommended!
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kigali

Personnel très gentil Belle chambre piscine agréable. Possibilité d'aller dans le centre à pied Matelas un peu trop ferme
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Huib

Disliked: Room comfort

Geen douche mogelijkheid

De staf is erg vriendelijk en behulpzaam. De kamers zijn goed en schoon maar het grootste euvel is dat het bijna onmogelijk is om te douchen. Ze zijn kokend heet en niet te regelen. Zelfs een koude douche is onmogelijk omdat er dan slechts druppels uit de kraan komen. Meer reizigers hebben hier tijdens verblijf over geklaagd maar probleem werd niet opgelost.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Excellent

Great Service, Great facilities, Great rooms, Great Service, Great people, Great location!
Stayed 6 nights in Feb 2022
Verified

8/10 Good

Poul H.

Liked: Cleanliness, property conditions & facilities

Good service, friendly staff

Good follow-up on my reservation. Got a message requesting flight information for free airport shuttle. As WiFi did not work in my first room, I was quickly moved to another room
Stayed 1 night in Jan 2022
Verified

8/10 Good

Poul H.

Liked: Staff & service, room comfort

Good and central

We use this hotel when arriving and departing for Europe. Rooms are spacious, bed is good, free shuttle service and placed in the center of Kigali. Only drawback is the notice from the corridor
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Nicolai

Liked: Cleanliness

Good start but not so good finish.

My stay was good. Especially in the beginning. But when the break fast became buffet and the coffe became Premade it changed my experience. Also I was told that I could check out late the Night before. But couldnt the Day after. Which was irritating.
Stayed 3 nights in Sep 2021
Verified

8/10 Good

Poul H.

Liked: Cleanliness, staff & service, room comfort

Very good hotel

I stayed one night waiting for the answer for the Corona test. Friendly staff and good spacious room
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly hotel, room spaceous and clean.

The hotel is good, everything new. Big beds. Everything clean. Staff very friendly. It would add a plus to make it a bit cosy. The tile floor does not look warm. Maybe small carpets in the rooms and the reception hall as well pkants in the reception could do the trick. Something on the room walls would add a plus too.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the staff are more caring, they have reminded me to take my Dinner and Lunch.
Stayed 1 night in Apr 2021
Verified

8/10 Good

Aicha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Huge rooms and nice view. I are being treated nicely. I am still at the hotel. Warmful reception. Nice food
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing,excellent service.
Stayed 4 nights in Jan 2020
Verified

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2023
Verified

8/10 Good

Juri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Ulrich

Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Verified

10/10 Excellent

Sune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Verified

8/10 Good

Joseph

Stayed 1 night in Jan 2023