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Comfort Inn & Suites

2.5 star property

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Photo gallery for Comfort Inn & Suites

Lobby
Lobby
Indoor pool, pool loungers
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, desk
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
31 Community Road, Greater Napanee, ON, K7R 3L1
  • Place, Napanee Mall
    ‪14 min walk‬
  • Place, Strathcona Paper Centre
    ‪19 min walk‬
  • Place, Sandbanks Provincial Park
    ‪47 min drive‬
  • Airport, Kingston, ON (YGK-Norman Rogers)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(29 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(40 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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4.4 out of 5, Excellent, 1,000 reviews
The price is €92
includes taxes & fees
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Hampton Inn By Hilton Napanee

About this property

Comfort Inn & Suites

This smoke-free hotel features an indoor pool, a fitness centre and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and gas grills.
Comfort Inn & Suites offers 66 air-conditioned accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

This Napanee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
The free breakfast at Comfort Inn & Suites gets high marks from our customers. During your stay, you'll be within walking distance of Strathcona Paper Centre. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include a gift shop, laundry facilities and a car charging station
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Canadian Piano Museum and a few minutes from Strathcona Paper Centre
  • Cats and dogs welcome for a fee (restrictions apply)
Comfort Inn & Suites offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Free breakfast is served daily. Barbecue grills, gift shops/newsstands, and a picnic area are also featured at the business-friendly Comfort Inn & Suites. Free self parking is available.

This Napanee hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Comfort INN Napanee
Comfort Napanee
Comfort Inn Napanee
Comfort Napanee
Inn Comfort Inn & Suites Napanee
Napanee Comfort Inn & Suites Inn
Comfort Inn & Suites Napanee
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Comfort Greater Napanee
Inn Comfort Inn & Suites Greater Napanee
Greater Napanee Comfort Inn & Suites Inn
Comfort Inn & Suites Greater Napanee
Comfort Inn Greater Napanee
Comfort INN Suites Napanee
Comfort Inn
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Comfort Inn & Suites Hotel
Comfort Inn & Suites Greater Napanee
Comfort Inn Suites
Comfort INN Suites Napanee

Comfort Inn & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 546 out of 999 reviews
Rating 8 - Good. 318 out of 999 reviews
Rating 6 - Okay. 75 out of 999 reviews
Rating 4 - Poor. 27 out of 999 reviews
Rating 2 - Terrible. 33 out of 999 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast fresh, abundant, properly serviced
Stayed 2 nights in Dec 2025

10/10 Excellent

Chérie

Stayed 1 night in Dec 2025

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean except it did have a faint smell of feces. Staff was friendly and the breakfast area was well stocked.
Stayed 1 night in Dec 2025

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast
Stayed 1 night in Dec 2025

8/10 Good

Sean

Stayed 2 nights in Nov 2025

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service
Comfy beds and sheets. Helpful staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Y
Stayed 1 night in Dec 2025

8/10 Good

Nadya

Liked: Cleanliness, amenities, property conditions & facilities
Room was pretty clean and nice, but very cold. Thermostat did not work no matter how high tried to turn it to it stayed at 62-63 degrees Fahrenheit. They did give me an extra blanket though when i remembered to ask the third night
Stayed 3 nights in Dec 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff were courteous, the breakfast was very good. Use of the pool, I enjoyed having a relaxing time in the pool.
Mini fridge and microwave.
Queen Beds
Queen Beds
The pool
Stayed 2 nights in Dec 2025

8/10 Good

SCOTT

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

8/10 Good

DONALD JOHN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here on multiple occasions during the year. Staff is always pleasant and accommodating. Rooms are in excellent condition and clean.
Stayed 2 nights in Dec 2025

4/10 Poor

Jose

Messaged the hotel to change my reservation and never received a response.
Stayed 1 night in Dec 2025

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were great
Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean, large breakfast area with a great breakfast. Pool was a good size but A LOT of chlorine . Burns your eyes just by stepping in the room . Overall, it was a great stay, great price and would absolutely dtay here again
Stayed 1 night in Nov 2025

10/10 Excellent

Geoff

Stayed 1 night in Nov 2025

10/10 Excellent

Boulos, Ottawa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Room was clean. Staff were all kind, helpful and welcoming.
Stayed 1 night in Nov 2025

10/10 Excellent

Cindy

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Janet

Travelled with family
Front desk service. Quick professional and friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Nov 2025

10/10 Excellent

Cierra

Stayed 1 night in Nov 2025

10/10 Excellent

Tara

Stayed 1 night in Nov 2025

8/10 Good

Oussama

Stayed 1 night in Nov 2025

8/10 Good

Glenn

Stayed 1 night in Oct 2025

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities
Disappointing and discriminatory stay. I waited at the front desk until I rang the bell. The staff member apologized, saying she was watching Facebook reels. I checked in and found the room dirty—dead bugs and hair on the floor. Too exhausted to switch rooms, I cleaned it myself. Noise from above and slamming doors made sleep impossible. At 11:08 a.m., I was woken by aggressive knocking. Deb told me I was past checkout. I apologized and packed quickly. At checkout, Deb said she added a $20 dog fee. I asked if service dogs are charged—she said yes repeatedly. When I clarified mine was a working service animal, she demanded proof of disability, which violates ADA law. She then threatened a $40 late checkout fee instead. I showed timestamped photos of the dirty room. She accused me of lying and refused to acknowledge the evidence. No apology, no accountability. This was one of the most unprofessional, disrespectful experiences I’ve had. Guests with disabilities deserve lawful, honest, and respectful treatment.
Stayed 1 night in Nov 2025