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Hotel H15 Francuski Old Town - Destigo Hotels

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Photo gallery for Hotel H15 Francuski Old Town - Destigo Hotels

Front of property
Café
Apartment | Bathroom | Free toiletries, hair dryer, towels
Exterior
Property entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Ul. Pijarska 13, Kraków, 31-015
  • Place, Florianska Street
    ‪1 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, Cloth Hall
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Comfort Single Room

Comfort Single Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Single Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Comfort Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double Room

8.8 out of 10
Excellent
(15 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Apartment

Apartment | Living room | 32-inch TV with cable channels

Apartment

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room

10.0 out of 10
Exceptional
(13 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Double Room

Premium Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Twin Room

Comfort Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Twin Room

Premium Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Twin Room

Bathroom | Free toiletries, hair dryer, towels

Premium Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Comfort Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Comfort Twin Room

Bathroom | Free toiletries, hair dryer, towels

Comfort Twin Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Hotel H15 Francuski Old Town - Destigo Hotels

This hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business centre and concierge services are on-site.
Hotel H15 Francuski Old Town - Destigo Hotels offers 42 air-conditioned accommodations with minibars and a safe. Each accommodation is individually decorated. Cable televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel H15 Francuski Old Town - Destigo Hotels. During your stay, you're just a quick walk from Main Market Square. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Royal Road and 4 minutes on foot from Main Market Square
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

A computer station is on site and WiFi is free in public spaces. The luxury Hotel H15 Francuski Old Town - Destigo Hotels also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kraków hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Hotel H15 Francuski Old Town - Destigo Hotels has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (PLN 120 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Uncovered valet parking on site (PLN 120 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 110 for adults and PLN 55 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Billiards/pool table
  • Piano
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 44 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 150.0 per day.
  • Cots (infant beds) are available for PLN 60 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 300 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 110 for adults and from PLN 55 for children
  • Airport shuttle fee: PLN 130 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: PLN 120 per day (in/out privileges)
  • Nearby parking fee: PLN 120 per day(492 ft away; open 24 hours)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 60 per stay
  • Rollaway bed fee: PLN 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Hotel H15 Francuski Old Town - Destigo Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Francuski
Francuski Hotel
Francuski Krakow
Hotel Francuski
Hotel Francuski Krakow
Krakow Orbis Francuski Hotel
Orbis Francuski Hotel Krakow
Orbis Francuski Krakow Hotel Krakow
Orbis Francuski Krakow Hotel
Francuski Hotel Krakow
Francuski Hotel
Francuski Krakow
Francuski
Hotel Francuski Hotel Krakow
Krakow Francuski Hotel Hotel
Hotel Francuski Hotel
Francuski Hotel Krakow
Hotel Francuski

Hotel H15 Francuski Old Town - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 346 out of 444 reviews
Rating 8 - Good. 77 out of 444 reviews
Rating 6 - Okay. 19 out of 444 reviews
Rating 4 - Poor. 2 out of 444 reviews
Rating 2 - Terrible. 0 out of 444 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean hotel, brilliant customer service, really amazing breakfast
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities
Excellent service
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Dennton

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Lovely large rooms. Good location.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Everything was great, location, service, room. Highly recommend
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Allen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel - the service, the cleanliness, the bar, the restaurant AND the price. Would most definitely stayntheee again.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Karolina

Liked: Cleanliness, staff & service, amenities
Clean, courteous staff, we asked for a baby cot and it had a baby sized pillow and duvet. Very happy with our stay. Breakfast was ok but for price we expects more choice.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff were professional.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ellie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great location, very friendly staff, and nice breakfast buffet bar!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Mason

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel in great location and amazing price!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Geoffrey Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff very friendly, nice updated rooms, fabulous breakfast, love the eggs benedict, and the crepes suzette for dessert made tableside was amazing.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Pasquale Di

Liked: Staff & service, amenities, property conditions & facilities
Very good location walk to everything excellent staff
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Hotel is wonderful and in a fabulous location. Very clean, comfortable beds and excellent service. Would highly recommend staying here.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect , clean , the staff very professional
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

DANIEL

Liked: Cleanliness, amenities, property conditions & facilities
EXCELLENT
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ievgeniia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice staff
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building with lots of character. Colourful interesting decor. Facilities were great. Excellent Restaurant and Patisserie
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Danuta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in old town
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Thomas Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,very friendly staff & clean hotel
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and perfect location in Old Town.
Stayed 4 nights in May 2024
Verified

6/10 Okay

Pazi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The roooms and furniture are quite dated. Staff were lovely and great location.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location Great Hotel

Great Location, Beautiful Decor and very comfortable rooms. Staff very friendly and helpful
Stayed 3 nights in Dec 2024
Verified

8/10 Good

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and close to dining and shopping
Stayed 1 night in Nov 2024