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Hotel Jardines Arenal

3.0 star property

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Photo gallery for Hotel Jardines Arenal

Garden view
Family Room | 1 bedroom, in-room safe, rollaway beds, free WiFi
Lobby sitting area
View from room
Family Room | 1 bedroom, in-room safe, rollaway beds, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Route 142, 1km from La Fortuna, de San Carlos, La Fortuna, Alajuela, 21007
  • Place, Puentes Colgantes del Arenal
    ‪4 min drive‬
  • Place, La Fortuna Park
    ‪4 min drive‬
  • Place, Arenal Adventure World
    ‪8 min drive‬
  • Airport, La Fortuna (FON-Arenal)
    ‪9 min drive‬

Room options

View all photos for Superior Room

1 bedroom, in-room safe, rollaway beds, free WiFi

Superior Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, rollaway beds, free WiFi

Standard Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, rollaway beds, free WiFi

Family Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

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About this property

Hotel Jardines Arenal

This smoke-free hotel features an outdoor pool, a restaurant and a coffee shop/cafe. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, concierge services and laundry facilities.
Hotel Jardines Arenal offers 9 air-conditioned accommodations with a safe and a ceiling fan. Rooms open to balconies or patios. LCD televisions are featured in guestrooms.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Jardines Arenal, you'll be close to La Fortuna Waterfall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast offered
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 8 minutes by car from Baldi Hot Springs and 9 minutes from Los Lagos Hot Springs
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. Free breakfast is served. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Jardines Arenal. Free self parking is available.

This 3-star La Fortuna hotel is smoke free.

Guests are served a free full breakfast.
Hotel Jardines Arenal has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CRC 7950.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CRC 7950.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
The front desk at this property is open daily from 7 AM - 9 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Jardines Arenal
Hotel Jardines Arenal Fortuna
Jardines Arenal
Jardines Arenal Fortuna
Hotel Jardines Arenal La Fortuna
Jardines Arenal La Fortuna
Hotel Jardines Arenal Costa Rica/Arenal Volcano National Park
Hotel Jardines Arenal Hotel
Hotel Jardines Arenal La Fortuna
Hotel Jardines Arenal Hotel La Fortuna

Hotel Jardines Arenal Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 21 out of 89 reviews
Rating 4 - Poor. 6 out of 89 reviews
Rating 2 - Terrible. 8 out of 89 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está bien para las condiciones contratadas. En un jardín y distante de la ciudad.
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water in the bathroom no hot water at all Different tile inside the bathroom and pipe sticking out no presión on the shower we rent more the just one room there and they all have problems liquids roof ettc
Stayed 2 nights in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, close to town and the National Park.

We enjoyed our stay at the hotel. The rooms were adequate but but exceptional. The hotel was close to town, and we took advantage of the various restaurants and shops. The best experience was the viist to the near-by butterfly center.
Stayed 3 nights in Mar 2018
Verified

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descanso con la Naturaleza

Un hotel alejado del bullicio de La Fortuna pero a la vez cerca de todo lo que necesitas. Personal muy amable, bilingüe y muy dispuestos a brindar asesoría, consejos y oportunidades de tours.
Verified

6/10 Okay

Eva

Liked: Staff & service

Average Motel

Small room with not comfortable bed. Only cold water in the bathroom. We liked the breakfast and hot coffee in the morning. Small swimming pool was okay and we like all the flowers outside.
Stayed 1 night in Mar 2018
Verified

6/10 Okay

Ángeles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No lo recomiendo

El hotel está alejado de la ciudad Sonia persona que nos Atendió es muy atento y amable además de eficiente Lo que resultó terrible es que se oye muchísimo ruido tanto de la carretera como todos los sonidos de las otras habitaciones y sobre todo lo más desagradable es la falta de limpieza en la ropa de cama. Las almohadas huelen a sudor de otro
Stayed 1 night in Feb 2018
Verified

6/10 Okay

Ryan

Liked: Staff & service

You get what you pay for

Hotel was a cheap price and that's what we got . Hot water was iintermitant a lot of Hwy noise in the rooms . Staff was friendly spoke decant English breakfast was ok
Stayed 1 night in Feb 2018
Verified

6/10 Okay

Harold

Liked: Staff & service

It's an ok hotel close to La Fortuna

Friendly staff, hotel location is okay though is in front of the main street so you get to hear the cars passing by, breakfast is ok.
Stayed 1 night in Nov 2017
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place, decent price

nice little place with good view of the volcano and very decent pricing.
Stayed 1 night in Sep 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle vue de la montagne. Bien situé et rapport qualité/prix très bon.
Verified

2/10 Terrible

Tricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad cancellation policy

Beware: There's another "El Jardin Hotel" in the Monte Verde area (a beautiful place with very nice owners). My rental car agency, "Economy" punched the wrong hotel in our GPS so we didn't make it to La Fortuna and wound up at the same name hotel in the Monte Verde area. I gave the Arenal Jardin Hotel 24 hour notice of what happened and they were unsympathetic. Not even a partial refund. They rebooked the room.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

Práctico y básico,

Muy buena,
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
This hotel is a little far from town. If you don't mind getting a taxi each time you go and leave town, it's fine. The bed was not very comfortable. The air conditioning made a clicking noise the entire time it was on. It was very pretty and breakfast was very nice. Other than location the other issues are fixable.
Verified

6/10 Okay

Marco

Liked: Cleanliness, staff & service, property conditions & facilities

Acorde al precio

El hotel bien por el precio. El desayuno puede mejorar.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Good place and staff. The service was very good................................ ......
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Verified

4/10 Poor

jose maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No lo recomendaría

Nos pusieron en las habitaciones más cercanas a donde se servía el desayuno y desde que inician el desayuno no se puede dormir. Pidan que no les den las habitaciones junto a recepción y donde dan los desayunos.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar, pero no hay personal en recepción después de las 9 pm
Verified

10/10 Excellent

tanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location great staff

Location was great manager helped us decide on what activities to do. When we wanted to add an extra day there was no room she booked us into another place and had some one drive us there
Verified

6/10 Okay

denise

Hotel ausserhalb vom Zentrum

Ein schöner, gepflegter Garten umgibt das Hotel. Direkte Sicht auf den Arenal. Morgens herrscht ohrenbetäubender Lärm von der Strasse her. Zimmer war soweit okey. Mit dem Taxi ist man schnell im Zentrum. Wenn man kein "gallo pinto" mag, hat man beim Frühstück verloren.
Verified

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Room comfort

Close to shopping

Room was clean, no-frills. No glasses or ice. Breakfast was tasty. From our room, there was highway noise. From the beach where we live, dry and hot, to the mountains where it rained every day and was much cooler, it was a nice break.
Verified

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

shady

We drove around looking for this hotel only to find out they had over booked and had no rooms after it was already paid for. still have not been refunded the money! worst part about it was it looked far from full!
Verified

4/10 Poor

Joe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Motel on the main road but far away from anything

This is a really basic motel. You get a bed, bathroom, safe, TV and that's about it. The only plug socket we had was in the bathroom above the sink! We were in room 2, which is by the main road. The walls are really thin, so if your unlucky and get rooms 1, 2 or 3 you will be woken up to the sound of heavy goods vehicles at around 5.30am (even with earplugs). We asked If there were any other rooms available and the answer was 'no'. As in, that was the single word response we got. We had a look online though and rooms were available. When we asked about things to do in the area, all we could get was 'I don't know, but these tours we offer are really good...'. The other thing about this motel is that it's really far from anything, so you really need a car to stay here. The town will cost about $5 in taxi, and the national park is $25! Both one way!
Verified

8/10 Good

Erika

Liked: Staff & service

Hotel review

Hotel was nice. Albeit the mattress bedding was a bit hard. There was also a few bugs every now and then. Location, very noisy from all the traffic going down in the road. It made it a bit difficult to sleep sometimes. Hotel was close to downtown La Fortuna with taxi about 2500 colones. Nice scenery outside with good view of the volcano. Customer service was excellent. Tasty breakfast provided every morning. They would also help you on booking tours during your stay. Good place to stay overall if you don't mind those tiny details.
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice relaxing stay

Great stay away from town. Not a luxury place, but great for our family. Service is wonderful and breakfast was delicious. Very relaxing.