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Residence Inn Jackson

3.0 star property

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Photo gallery for Residence Inn Jackson

Indoor pool
Exterior
Reception
Fitness facility
Suite, 1 Bedroom | Living area | Flat-screen TV, Netflix

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
126 Old Medina Xing, Jackson, TN, 38305
  • Place, West Tennessee Healthcare Sportsplex
    ‪4 min drive‬
  • Place, The Ballpark at Jackson
    ‪5 min drive‬
  • Place, Casey Jones Village
    ‪5 min drive‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪13 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(55 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | Flat-screen TV, Netflix

Suite, 1 Bedroom

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area | Flat-screen TV, Netflix

Suite, 2 Bedrooms

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn Jackson

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, a business centre and a meeting room. Housekeeping is available on request.
Residence Inn Jackson offers 96 air-conditioned accommodations with coffee/tea makers and designer toiletries. This accommodation offers separate sitting areas and includes sofa beds. Flat-screen televisions come with premium cable channels and Netflix. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Residence Inn Jackson. During your stay, you'll be close to West Tennessee Healthcare Sportsplex. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from West Tennessee Healthcare Sportsplex and 5 minutes from Music Highway Crossroads
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Residence Inn Jackson offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. The business-friendly Residence Inn Jackson also features barbecue grills, a fireplace in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This 3-star Jackson hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 8:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 4 floors
  • Built in 2000
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jackson Residence Inn
Residence Inn Hotel Jackson
Residence Inn Jackson
Residence Inn Jackson Hotel Jackson
Residence Inn Jackson Hotel
Residence Inn Jackson Hotel
Residence Inn Jackson Jackson
Residence Inn Jackson Hotel Jackson

Residence Inn Jackson Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 683 reviews
Rating 8 - Good. 115 out of 683 reviews
Rating 6 - Okay. 66 out of 683 reviews
Rating 4 - Poor. 29 out of 683 reviews
Rating 2 - Terrible. 54 out of 683 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth, Lago Vista

The room was great. The parking lot was a sheet of thick ice. It was very dangerous to drive and walk on..
Stayed 1 night in Jan 2026

10/10 Excellent

Cheryl

Stayed 3 nights in Feb 2026

10/10 Excellent

Claretha

Stayed 1 night in Jan 2026

2/10 Terrible

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not clean. Mattress was soiled and dirty it had blood on it. The mattress itself looked as if it had from the curb. It nèeds to be thrown out immediately. The comforter hadn't been changed from previous visit(s).
Mattress dirty.
Mattress dirty.
Dried blood on mattress.
Dried blood on mattress.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ruth

Stayed 1 night in Jan 2026

8/10 Good

gabrielle

Liked: Cleanliness, amenities, property conditions & facilities
Nice room will visit again
Stayed 1 night in Jan 2026

8/10 Good

joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Closeness to interstate.
Stayed 1 night in Jan 2026

4/10 Poor

Marie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were placed in the shower didnt work. So late in the evening we had to pack up and move to only be moved to a room with mold. The website said there was a pool and it wasnt until we went to go to the pool that we found out it was under maintenance.
Stayed 2 nights in Jan 2026

6/10 Okay

Amber, Minneapolis

Travelled with partner
Liked: Amenities, property conditions & facilities
Had to Move room because Mirowave broken and tub was dirty and no towels
Stayed 3 nights in Nov 2025

6/10 Okay

Amber, Minneapolis

Travelled with partner
Liked: Amenities, property conditions & facilities
Was there three times Thanksgiving, Christmas and New Year's had to change rooms twice. Once on xmas trip because Mirowave was broken, Ring around tub and No towels. On New Years 2nd time TV didnt work. The Staff is great tho and moved us quickly.
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was clean and stay was amazing
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I was greeted by the front desk receptionist as soon as I walked in (I am not sure of her name) She was so helpful and professional. The room was very clean when I checked in. I would definitely recommend this hotel to anyone traveling to the area.
Stayed 4 nights in Jan 2026

10/10 Excellent

Chase

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Tiffany, Massillon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. The breakfasts crew were phenomenal
Stayed 3 nights in Dec 2025

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was very nice. Very accommodating and apologetic with moving us to a different room after we discovered exposed nails in the floor where carpet had been ripped in a high-traffic area of the room. Elevators, hallways, and guest rooms need a deep clean and/or some minor repairs (ripped up carpet, dirty bathroom walls, minor stuff). Halls smelled like marijuana, which I know the staff really can't control, but just an fyi.
Stayed 2 nights in Dec 2025

10/10 Excellent

Q

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was in excellent condition
Stayed 1 night in Dec 2025

10/10 Excellent

Sheree, jackson

Liked: Cleanliness, amenities, property conditions & facilities
Staff was awsome
Stayed 1 night in Dec 2025

10/10 Excellent

Sheree, jackson

Liked: Cleanliness, amenities
Excellent customer service
Stayed 1 night in Dec 2025

4/10 Poor

Angela

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
We went out of town to look at houses. I booked this particular hotel because it stated it had a hot tub. Being in the car all day we wanted to use the hot tub to relax. The hot tub was not working when we got down there, used the phone to ask for help, front desk said "he would be right there." That didnt happen we waited 20 minutes and no one came. We saw a maintenance guy and also said something about the hot tub he says," oh yeah it be like that sometimes." Really, not your finest moment.
Stayed 1 night in Dec 2025

2/10 Terrible

Linda

Stayed 1 night in Dec 2025

6/10 Okay

Judy

This is a good hotel especially if you are staying with a pet for several days becaus it is a flat fee. It is older and the bathrooms need to be updated the caulking around the tubs need to be cleaned better or just completly remodel and update the rooms.
Stayed 1 night in Nov 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Everything stood out - cleanliness of the pool/spa area, the fitness center, the room, the breakfast area, etc. I wish I could remember the name of the staff because they were incredibly friendly. I could not recommend this location more (especially if you have a pet).
Stayed 1 night in Dec 2025

6/10 Okay

DeMarco

Stayed 3 nights in Dec 2025

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