8/10 Good
Jeanne
1 May 2025
Liked: Cleanliness, staff & service, amenities
The location was very good for what I wanted to see and do in the London area. The location is an ethnically diverse, working class neighborhood and that was fine by me. Other travelers might be disappointed that the surrounding area was not more upscale or scenic. My room was clean. The breakfasts were good. The staff was very polite. The reason I mentioned an unsafe condition is the shower stall situation. The shower stall floor was not textured--it was slippery--and no rubber bath mats were available. On my second night, I slipped in the shower and bruised the side of one foot. I had to ask staff at the front desk three different times for a shower stall bath mat (morning, afternoon, and evening). The first two times I was treated very politely but nothing was done. Finally, on the third try, staff explained that I should put the cloth bath mat inside the shower to avoid slipping and that there were no rubber bath mats available. It would have been much more helpful if staff were knowledgeable enough to explain this in the first place. Would I stay at this hotel again--yes--now that I know how to deal with the slippery shower stall floor. It would be a good idea for management to reassess this area of customer service.
Jeanne
Stayed 7 nights in Apr 2025