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Dorsett Shepherds Bush

4.0 star property

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Photo gallery for Dorsett Shepherds Bush

Front of property – evening/night
Reception
Executive Room | Premium bedding, minibar, in-room safe, desk
Bar (on property)
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
58 Shepherds Bush Green, London, England, W12 8QE
  • Place, Shepherd's Bush Empire
    ‪1 min walk‬
  • Place, Westfield London Shopping Centre
    ‪7 min walk‬
  • Place, Kensington High Street
    ‪20 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Dorsett Room

Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • Sleeps 2

View all photos for Dorsett Room

Dorsett Room | Premium bedding, minibar, in-room safe, desk

Dorsett Room

8.2 out of 10
Very good
(130 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(23 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

7.0 out of 10
Good
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite

  • Sleeps 3

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 3

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Dorsett Twin Room

Premium bedding, minibar, in-room safe, desk

Dorsett Twin Room

  • Sleeps 2

View all photos for Dorsett Double Room

Premium bedding, minibar, in-room safe, desk

Dorsett Double Room

  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

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About this property

Dorsett Shepherds Bush

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site.
Dorsett Shepherds Bush offers 317 accommodations with minibars and a safe. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you'll be within walking distance of Kensington High Street. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Restaurant Spice Gallery
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Restaurant Spice Gallery – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Jin Bar – This bar serves breakfast and light fare. Open daily.
On-site venue No. 3 – This coffee shop only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 20 for adults and from GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 855 out of 1981 reviews
Rating 8 - Good. 506 out of 1981 reviews
Rating 6 - Okay. 325 out of 1981 reviews
Rating 4 - Poor. 166 out of 1981 reviews
Rating 2 - Terrible. 129 out of 1981 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sergey

Stayed 3 nights in Nov 2025

2/10 Terrible

Sophia

Travelled with group
Disliked: Cleanliness, amenities
When we went into the hotel the lobby looked lovely but the problems unfortunately started when we entered the room. There was no hand soap or body wash and the drains smelt in the bathroom. We were heading out so didn’t get time to mention this to reception at the time but thought we’d speak to them when we got back. We arrived back a few hours later and spoke to reception immediately about this hoping the problem would be resolved quite quickly. We went back to our room for this to be sorted and noticed the pungent smell had got a lot worse. It smelt like drains and we were concerned a pipe had burst somewhere near the toilet or shower, drain the smell was that overpowering. We went back down to reception after about 30 minutes of trying to work out if we could deal with this and stay in the room, but we would not be able to sleep and we were also concerned about the nature of the smell and if it would be bad for us to sleep in a room with these fumes. When we spoke to reception, they saw we were two young girls and didn’t quite take us seriously and offered to get cleaning in to spray the room and bring in an air freshener. We walked away from reception feeling really dissatisfied and like we hadn’t been taken seriously. We waited for 30 minutes before speaking to reception again to say we really weren’t happy with staying in this room and that nothing had been done yet to solve it. We had to ask for another room, to which we were initially denied before they found us one.
Stayed 1 night in Nov 2025

4/10 Poor

Daljinder

Disliked: Cleanliness
Never pick phone was sick called a lot times, and a good response from manager disputes me offering to give reasons for cancelling!!!!
Stayed 1 night in Nov 2025

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreadful stay. Unsafe location, do NOT walk alone at night. Gangs hanging around in the park opposite.
Stayed 2 nights in Sep 2025

8/10 Good

TNK

Stayed 11 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Staff are great here every time.
Stayed 4 nights in Nov 2025

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice clean rooms with fridge, hairdryer, comfy beds
Stayed 3 nights in Nov 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities
Very clean.
Stayed 1 night in Nov 2025

6/10 Okay

Leigh

Liked: Cleanliness, staff & service, amenities
Room was tired and the carpet was very stained and grubby. Could do with an update to match the lovely communal areas
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Stayed 3 nights in Nov 2025

2/10 Terrible

Faisal

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty stains in the floor asked to change rooms and the second one was worse carpets were soaking wet . A filthy hotel. When we complained their only excuse was Sorry we are very busy at this time of year . Dante was helpful but other than him the rest of the staff were useless. My advice is to find another hotel
Stayed 1 night in Nov 2025

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness
Stayed 1 night in Nov 2025

6/10 Okay

Afolabi

Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Stayed 1 night in Nov 2025

8/10 Good

Louise

Stayed 1 night in Nov 2025

8/10 Good

Pamela

Stayed 2 nights in Nov 2025

10/10 Excellent

Olivia

Stayed 1 night in Nov 2025

6/10 Okay

ANNE

Liked: Cleanliness
staff were courteous but we could not another room on the intercom. also could not contact front desk.
Stayed 3 nights in Nov 2025

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities
Comfortable room and friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Rachel

Stayed 2 nights in Nov 2025

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Clean room, great staff on the front desk. No coffee in the room (just hadn’t been replaced) and a really bright clock next to the bed, but would stay again for sure.
Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is clean and modern and the staff are excellent. Particularly the gentleman who was in charge of the dining area. Very convenient for travelling into the city with Shepherds Bush Tube only 8 mins walk.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jason

Stayed 1 night in Nov 2025

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Amenities
Poor fitness suite. No equipment worked
Stayed 3 nights in Nov 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always. Never an issue at check in and received a free upgrade. Thanks very much.
Stayed 1 night in Nov 2025

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