Novotel London West

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Dates

June 2025

July 2025

Superior Twin Room, 2 Single Beds, Accessible | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service
Parking available
Bar

Explore the area

1 Shortlands, Hammersmith, London, England, W6 8DR

Eventim Apollo
‪6 min walk‬
Westfield London Shopping Centre
‪3 min drive‬
Hyde Park
‪7 min drive‬
London (LHR-Heathrow)
‪22 min drive‬

Room options

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

City view
24 sq m
Sleeps 2
1 Queen Bed

Superior Room, 1 Double Bed with Sofa bed

City view
24 sq m
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Executive Room, 1 Queen Bed with Sofa bed

City view
24 sq m
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Premier Room, 1 Queen Bed with Sofa bed

City view
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

City view
24 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed

City view
24 sq m
Sleeps 2
1 Queen Bed

Superior Twin Room, 2 Single Beds

City view
24 sq m
Sleeps 2
2 Single Beds

Superior Twin Room, 2 Single Beds, Accessible

City view
24 sq m
Sleeps 2
2 Single Beds

Superior Room, Multiple Beds

City view
Sleeps 3
2 Single Beds and 1 Double Sofa Bed

Premier Room, 1 Queen Bed (Executive)

City view
24 sq m
Sleeps 2
1 Queen Bed

Similar properties

Breakfast included
Pet-friendly
Free WiFi
Air conditioning

for 1 room

includes taxes & fees

19 Jun - 20 Jun

About this property

Novotel London West

Hotel with 2 restaurants, a quick walk to Eventim Apollo

2 restaurants, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference centre and self parking. Housekeeping is available on request.

Novotel London West offers 630 air-conditioned accommodations with minibars and a safe. 55-inch LCD televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The great public transport around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants and a gym are available.

Free Wi-Fi (speed: 25+ Mbps)
Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
English breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym
Guests have great things to say about the proximity to public transport and the location
6 minutes by foot from Eventim Apollo and a 5-minute drive from Westfield London Shopping Centre
Pets welcome for a fee (restrictions apply)

There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Business amenities include 40 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 53745 square feet (4993 square metres) and includes a conference centre. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Artisan – This fine-dining restaurant specialises in Modern European cuisine and only serves dinner.

Aroma – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Languages

Arabic, English, French, Greek, Hindi, Italian, Mongolian, Portuguese, Romanian, Spanish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Covered parking on site (GBP 84 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
2 restaurants
A bar/lounge
Snack bar/deli

Restaurants on site

Aroma
Artisan

Things to do

Gym
TV in common areas

Family friendly

Grocery/convenience store
Laundry facilities
Mini-fridge
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

40 meeting rooms
Conference centre (53,745 square foot of space)
Coworking space

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Assistive listening devices
Lift (107 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchairs on site

9 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

55-inch LCD TV with cable channels

Food and drink

24-hour room service
Free bottled water
Meal delivery service
Mini-fridge
Minibar

Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 40.00

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: GBP 40.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: from approximately GBP 21.75 per person
Covered self-parking fee: GBP 84 per day
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 40.00 (subject to availability)
Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel

Novotel Hotel London West

Novotel London West

Accor London West

London Novotel

Novotel London West England

Novotel London West Hotel London

Novotel London West Hotel

Novotel London West London

Novotel London West Hotel London

Novotel London West Reviews

8.2

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Susan

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

6/10 Okay

Stephen

Business traveller

5 Mar 2025

Liked: Room comfort

Stayed 2 nights in Mar 2025

10/10 Excellent

Thu Nga Thi

5 Mar 2025

Liked: Cleanliness, staff & service

Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller

4 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good room sizes, bad pillows for some reason. They are like stones. Really weird to have a nicely kept hotel with such bad pillows.

Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveller

3 Mar 2025

Disliked: Staff & service, room comfort

A disgrace to the Novotel brand

A disgrace to the Novotel brand, I’ve been to other Novotels and this one is beyond horrible and has the worst service & rudest employees of any Novotel I have stayed at. Inadequate service, failed to deliver simple requests to rooms, segregated treatment of customers and lazy & rude management with zero consideration for acceptable communication. Stay at another Novotel, this one is beyond horrible.

Stayed 3 nights in Feb 2025

10/10 Excellent

Kerry

Travelled with family

3 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

8/10 Good

Christine

Travelled with family

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and

Good location, few minutes walk from Hammersmith tube station. We had a room towards the central courtyard so it was no noise from traffic. Good selection in the breakfast. Carpets were a bit worn, but for London this is quite standard. Would return again

Stayed 3 nights in Feb 2025

10/10 Excellent

Sukumar

Travelled with family

2 Mar 2025

Liked: Cleanliness, property conditions & facilities

The facility is renovated

Stayed 3 nights in Feb 2025

6/10 Okay

Teresa L

2 Mar 2025

The ac didn’t seem to work. Room in serious need of refurbishment particularly the carpet needs replacing at the very least.

Stayed 8 nights in Feb 2025

10/10 Excellent

Austin

1 Mar 2025

Stayed 1 night in Feb 2025

8/10 Good

Emily

Business traveller

28 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

8/10 Good

David

Business traveller

27 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Travelled with family

27 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Take money for a security deposit and then keep it

The stay was good but it is so incredibly difficult to get your security deposit back.

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

27 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel itself was excellent, all of the staff were as well. The room was clean, spacious and the complimentary drinks were a nice surprise and well used. There was also a small supermarket in the hotel, I didn’t use it but it was a great addition. There was however a huge convention happening in the hotel so services like restaurant menus were reduced, it would have been good to have been made aware of this ahead of my stay as I could have made other arrangements. Check in was also very hectic because there were hundreds of people in the hotel, but I didn’t have to wait long. I had planned on having a drink in the bar with some friends I was meeting but couldn’t use the bar because it was so busy due to the convention, we had to meet elsewhere. Parking is available but the spaces are very small, it was busy but this may have been due to the convention, it was £28 for the night.

Stayed 1 night in Feb 2025

10/10 Excellent

Alida

Travelled with family

27 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Maria made us feel right at home after a seven hour flight. She was so accommodating, the best! The hotel is only a few blocks from the Hammersmith station only 5-10 minute walk. The beds were comfortable and the maids did a good job. Very safe area with several restaurants. Visit La Petite Bretagne, the crepes are to die from! Only concern was that that Comic Con began on Friday before we left and it was too packed to enjoy the lobby or bar area. Would definitely go back.

Stayed 5 nights in Feb 2025

8/10 Good

Henrikke

Business traveller

26 Feb 2025

Liked: Property conditions & facilities

Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family

23 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Hotel was spacious and clean. Room was fine although would have been too cosy if two children over age 10 were expected to sleep in the ‘double’ sofa bed. We were disturbed by people next to us and above us until close to midnight on two of the three nights we stayed which was very frustrating. Reception did send security to ask them to be quiet but that spoiled our stay and we were very tired. Other than that it was great and breakfast was amazing.

Stayed 3 nights in Feb 2025

6/10 Okay

Carlos

Travelled with family

23 Feb 2025

Liked: Property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

6/10 Okay

Elena

23 Feb 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

6/10 Okay

Keith

Travelled with family

23 Feb 2025

Liked: Staff & service, amenities

Handy hotel, but preferred the quality of the Premier Inn nearby.

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

22 Feb 2025

Stayed 2 nights in Feb 2025

8/10 Good

Andrew

22 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was ok but

Very nice hotel if you are visiting for a gig in Hammersmith bit disappointed that there was not a breakfast in with the deal, and the surprise £50 deposit ( which is refunded if your room is ok) that you will need to pay was a bit of an annoyance as it caught me totally off guard, this should be advisable notice upon booking in advance wether hotel.com advice or it is written into the guide. All in all great hotel friendly staff clean lifts a bit slow but there is always the stairs.

Stayed 1 night in Feb 2025