My husband and I stayed last night, and I would like to share some concerns. This was my 5th time staying at HH. My husband and I usually choose this hotel because it is quiet and the building is very nice.
Unfortunately, during this stay we noticed that the pillows were dirty and had visible stains after I removed the pillowcases. Because of this, I decided to remove all the linens before leaving. Seeing the condition of the pillows made us uncomfortable, and it is discouraging to think about returning in the future.
Thankfully, we brought our own pillows, blankets, and towels, but as guests, we should feel confident and comfortable with the bedding provided. I strongly recommend that the hotel replace the pillows and ensure they are kept in clean, hygienic condition.
We enjoy staying at your hotel, and I hope you can address this issue so that future visits will be as pleasant as our past experiences.