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Casa Nostra Motel Mackay

4.0 star property

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Photo gallery for Casa Nostra Motel Mackay

Reception
Family Room, Non Smoking, Kitchenette | 1 bedroom, premium bedding, pillow-top beds, iron/ironing board
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Laundry room
Standard Room, Non Smoking | Living area | 55-cm Smart TV with digital channels, TV, streaming services

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Parking included
  • Housekeeping
  • Free WiFi
  • Laundry

Explore the area

View in a map
30 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪2 min drive‬
  • Place, Mackay Base Hospital
    ‪4 min drive‬
  • Place, Harrup Park
    ‪9 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Family Room, Non Smoking, Kitchenette

Family Room, Non Smoking, Kitchenette | 1 bedroom, premium bedding, pillow-top beds, iron/ironing board

Family Room, Non Smoking, Kitchenette

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Room, Non Smoking, Kitchenette (Executive Queen Room)

Superior Room, Non Smoking, Kitchenette (Executive Queen Room) | 1 bedroom, premium bedding, pillow-top beds, iron/ironing board

Superior Room, Non Smoking, Kitchenette (Executive Queen Room)

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Standard Queen Room

  • Sleeps 3
  • 1 Queen Bed

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includes taxes & fees
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About this property

Casa Nostra Motel Mackay

Motel with free parking, near Mackay Enertainment and Convention Centre
This smoke-free motel features an outdoor pool, conference space and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out and tour/ticket assistance. Housekeeping is available on request.
Casa Nostra Motel Mackay offers 21 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Pillowtop beds feature premium bedding. 55-cm Smart televisions come with premium digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Casa Nostra Motel Mackay, you'll be within walking distance of Mackay Enertainment and Convention Centre. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Mackay Regional Botanic Gardens and a few minutes from Pioneer Valley
Casa Nostra Motel Mackay offers its guests an outdoor pool, tour/ticket assistance, and a garden. Event space at this motel measures 30 square feet (3 square metres) and includes conference space. WiFi is free in public spaces. Casa Nostra Motel Mackay also features concierge services, laundry facilities, and express check-out. Self parking is free. You'll have access to the health club at a partner property. A complete renovation of Casa Nostra Motel Mackay was completed in March 2019.

This 4-star Mackay motel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 30 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 1 floor
  • Renovated entire property - March 2019
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-cm smart TV with premium digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Freezer
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laundry detergent

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open Monday - Friday (7:00 AM - 8:00 PM) and Saturday - Sunday (8:00 AM - 7:00 PM)
Guests will receive key retrieval information
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property's front desk is open during the following times:
  • Monday - Friday: 7:00 AM - 8:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa Nostra Mackay
Casa Nostra Motel Mackay Motel
Casa Nostra Motel Mackay West Mackay
Casa Nostra Motel Mackay Motel West Mackay

Casa Nostra Motel Mackay Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 109 reviews
Rating 8 - Good. 18 out of 109 reviews
Rating 6 - Okay. 14 out of 109 reviews
Rating 4 - Poor. 5 out of 109 reviews
Rating 2 - Terrible. 7 out of 109 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good location and tidy room. Good wifi for work
Stayed 1 night in Jul 2025

2/10 Terrible

Maria

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and easy check in. Close to everything
Stayed 4 nights in Jul 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Overnight stop, clean, tiles floor, kitchenette with sink. T
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Motel was exactly what we needed. Quiet, clean, close to everything and at a good price. Definitely would come again.
Stayed 3 nights in Jul 2025

6/10 Okay

Brian

Disliked: Cleanliness, amenities
Dirty fridge
Stayed 1 night in Jun 2025

6/10 Okay

Kerryn

Liked: Staff & service
Old and needs an upgrade. Rooms need more thorough cleaning. I stayed there 2 nights a day apart and the same dirt etc was still in the bathrooms indicating a thorough clean was not completed. Noisy. Every movement by guests in and out of rooms can be heard in your room. Staff very pleasant though
Stayed 1 night in Jun 2025

6/10 Okay

Amanda

Travelled with family
Check in was easy and the staff very friendly. The bathroom had a lot of the previous guests hair around which gave me the ick. The room could have done with a few extra blankets as there was no blanket or comforter on the bed, but the bed itself was comfortable. Great access to streaming services.
Stayed 1 night in Jun 2025

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities
Unit 8 was renovated and clean and tidy.
Stayed 1 night in Jun 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite peoperty
Stayed 1 night in May 2025

4/10 Poor

Stephen

Disliked: Cleanliness
The room has been refurbished but not clean. Bun found in the microwave from previous guests. Under the bed was filthy. Maggots coming out of the large rubbish bin along side the building.
Stayed 1 night in May 2025

8/10 Good

Sandy

Stayed 1 night in May 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean.
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Stayed 7 nights in Apr 2025

10/10 Excellent

Malle

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 4 nights in Apr 2025

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Experience was really average ! Had extra pets coming into shower from cracks . Big fat long worms in shower everyday from cracks in shower. And water would go snap cold then piping hot unexpectedly during shower…. Probably will never stay there again.
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in was easy, room was wet from roof to floor, condensation or still wet from previous guests? Unsure.
Stayed 1 night in Mar 2025

10/10 Excellent

Pamela

Stayed 14 nights in Jan 2025

6/10 Okay

Terrance

Liked: Cleanliness
Disliked: Property conditions & facilities
Very ordinary motel would have liked option of food
Stayed 1 night in Jan 2025

10/10 Excellent

Patrick

Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Juanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet accommodation.
Stayed 6 nights in Jun 2024

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Amenities
I didn't stay here booked room n upon arrival said he don't take refunds nbthat he canceled my booking and am still waiting of