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Aparthotel

Riviera Mackay

Property class: 4

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Beach
Beach
One Bedroom Riverview Apartment with balcony | Balcony
One Bedroom Riverview Apartment with balcony | Desk, laptop workspace, blackout curtains, soundproofing
One Bedroom Riverview Apartment with balcony | Living room | 42-inch LED TV with satellite channels, TV, DVD player

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

Explore the area

View in a map
5 - 7 Nelson St, Mackay, QLD, 4740
  • Place, Bluewater Lagoon
    ‪3 min walk‬
  • Place, Caneland Central
    ‪3 min walk‬
  • Place, Mackay Enertainment and Convention Centre
    ‪8 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪12 min drive‬

Room options

View all photos for One Bedroom Riverview Apartment with balcony

One Bedroom Riverview Apartment with balcony | Living room | 42-inch LED TV with satellite channels, TV, DVD player

One Bedroom Riverview Apartment with balcony

  • River view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

One Bedroom Apartment with balcony | Desk, laptop workspace, blackout curtains, soundproofing

One Bedroom Apartment with balcony

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

42-inch LED TV with satellite channels, TV, DVD player

Two Bedroom Riverview Apartment with balcony

  • River view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 Queen Bed and 1 King Bed

View all photos for Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony | Desk, laptop workspace, blackout curtains, soundproofing

Two Bedroom Apartment with balcony

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Premium Apartment

Desk, laptop workspace, blackout curtains, soundproofing

One Bedroom Premium Apartment

  • Sleeps 2

View all photos for One Bedroom Riviera Apartment

Desk, laptop workspace, blackout curtains, soundproofing

One Bedroom Riviera Apartment

  • Sleeps 2

View all photos for Two Bedroom Premium Apartment

Desk, laptop workspace, blackout curtains, soundproofing

Two Bedroom Premium Apartment

  • Sleeps 4

View all photos for Two Bedroom Riveria Apartment

Desk, laptop workspace, blackout curtains, soundproofing

Two Bedroom Riveria Apartment

  • Sleeps 4

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About this property

Riviera Mackay

Along with a rooftop terrace, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests will appreciate conveniences, such as a washer/dryer and a dining area, while an LED TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is available once per stay.
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. This accommodation offers separate sitting areas and includes desks. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, designer toiletries and hairdryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided once per stay.

Our customers tell us that they can't get enough of the overall property condition at Riviera Mackay. During your stay, you're just a quick walk from Bluewater Lagoon. Enjoy features like free WiFi in public areas, plus a rooftop terrace and dry cleaning service. Built in 2015, this upmarket aparthotel has 28 apartments over 11 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a furnished balcony
  • Free WiFi
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Bluewater Lagoon and 3 minutes on foot from Caneland Central
As a guest of Riviera Mackay, you'll find a rooftop terrace, barbecue grills, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly Riviera Mackay also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Mackay aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (AUD 7 per day)
  • Uncovered extended parking on site (AUD 7 per day)
  • Limited on-site self parking

Family friendly

  • Cot: AUD 10 per stay

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Tea bags/instant coffee
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch LED TV with cable/satellite channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping available once per stay
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city centre
  • Near an outlet shopping centre
  • Near the airport
  • Near the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 11 floors
  • 28 units
  • Built in 2015
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50.00
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 per cent for credit card payments
The front desk is open from Monday to Friday (9:00 AM to 5:00 PM), Saturday to Saturday (9:00 AM to 5:00 PM) and Sunday to Sunday (9:00 AM to 4:00 PM)
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - 5:00 PM
  • Sunday to Sunday: 9:00 AM to 4:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riviera Mackay Apartment
Riviera Mackay
Riviera Mackay Mackay
Riviera Mackay Aparthotel
Riviera Mackay Aparthotel Mackay

Riviera Mackay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 314 out of 452 reviews
Rating 8 - Good. 98 out of 452 reviews
Rating 6 - Okay. 23 out of 452 reviews
Rating 4 - Poor. 16 out of 452 reviews
Rating 2 - Terrible. 1 out of 452 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

4/10 Poor

Grant, Redcliffe

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing
Stayed 2 nights in Dec 2025

10/10 Excellent

Clive

Liked: Cleanliness, amenities
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Stayed 1 night in Dec 2025

8/10 Good

Darren

Business traveller
Liked: Cleanliness, amenities
Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Stayed 1 night in Nov 2025

8/10 Good

Darren

Business traveller
Liked: Room comfort
The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Stayed 1 night in Nov 2025

10/10 Excellent

Colin

Stayed 3 nights in Nov 2025

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.
Stayed 3 nights in Nov 2025

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, room comfort
As always i enjoy my stay here.
Stayed 7 nights in Oct 2025

8/10 Good

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Stayed 12 nights in Sep 2025

6/10 Okay

Craig

Business traveller
Disliked: Cleanliness
Rooms and balcony needed a better clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Clive

Liked: Cleanliness, room comfort

2nd stay

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Stayed 1 night in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Nikki is great
Stayed 3 nights in Sep 2025

8/10 Good

Paris

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Was a nice and quiet room and very spacious
Stayed 4 nights in Aug 2025

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Phil

Business traveller
Stayed 1 night in Jul 2025

10/10 Excellent

I

Liked: Cleanliness, room comfort

Great location and wonderful room

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Stayed 6 nights in Jun 2025

8/10 Good

Simon

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Miguel

Travelled with family
Stayed 1 night in Jun 2025

10/10 Excellent

Kylie

Stayed 1 night in Jun 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, room comfort
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Stayed 1 night in May 2025

6/10 Okay

Darren

Liked: Property conditions & facilities
you could hear people in other rooms at 5am in the morning
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer, Balmain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception was lovely
Stayed 1 night in Apr 2025