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Mastiff Grand Manali

3.5 star property

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Photo gallery for Mastiff Grand Manali

Exterior
2 restaurants; breakfast, lunch and dinner served
Interior
Bar (on property)
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Kullu Manali National Highway, District Kullu, Manali, Himachal Pradesh, 175 131
  • Place, Mall Road
    ‪9 min drive‬
  • Place, Himalayan Nyinmapa Buddhist Temple
    ‪9 min drive‬
  • Place, Gelukpa Cultural Society Gompa
    ‪9 min drive‬
  • Airport, Kullu (KUU-Kullu Manali)
    ‪107 min drive‬

Room options

View all photos for Premier Room

Premium bedding, Select Comfort beds, in-room safe, desk

Premier Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for River View Room

Premium bedding, Select Comfort beds, in-room safe, desk

River View Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite | Premium bedding, Select Comfort beds, in-room safe, desk

Suite

  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Duplex Room

Duplex Room | Premium bedding, Select Comfort beds, in-room safe, desk

Duplex Room

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room

Premium bedding, Select Comfort beds, in-room safe, desk

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

Premium bedding, Select Comfort beds, in-room safe, desk

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | Premium bedding, Select Comfort beds, in-room safe, desk

Family Room, 2 Bedrooms

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 4 Bedrooms

Premium bedding, Select Comfort beds, in-room safe, desk

Family Room, 4 Bedrooms

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

Exterior

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Mastiff Grand Manali

Along with 2 restaurants, this resort has a full-service spa and a fitness centre. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
Mastiff Grand Manali offers 95 air-conditioned accommodations with fireplaces and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Select Comfort beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the resort include a hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.
During your stay at Mastiff Grand Manali, you'll be close to Mall Road. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • 5 minutes by car from Mall Road and 14 minutes from Solang Valley
  • Airport shuttle service available for a fee
Mastiff Grand Manali offers its guests a full-service spa, a hot tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

A business centre and meeting rooms are available. A fitness centre, spa services, and an arcade/games room are also featured at the family-friendly Mastiff Grand Manali. An airport shuttle (available on request) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Manali resort.

The resort hosts a free manager's reception on selected days.
Mastiff Grand Manali has 2 restaurants serving breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available 7:30 AM to 11 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Free manager's reception

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the riverwalk
  • Picnic area

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 1 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mastiff Grand Manali

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: INR 1000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 02AABCI3780R2Z8
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Citrus Manali Resorts Resort Kullu
Manali Resorts Hotel
Resorts Manali
Citrus Manali Resorts Hotel
Citrus Resorts Hotel
Citrus Manali Resorts
Citrus Resorts
Aveda Hotel, Manali Hotel Manali
Citrus Manali Resorts Resort
Citrus Resorts Resort
Citrus Resorts
Resort Citrus Manali Resorts Manali
Manali Citrus Manali Resorts Resort
Resort Citrus Manali Resorts
Citrus Manali Resorts Manali
Manali Resorts
Citrus Manali Resorts
Mastiff Grand Manali Resort
Mastiff Grand Manali Manali
Mastiff Grand Manali by OTHPL
Mastiff Grand Manali Resort Manali

Mastiff Grand Manali Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 17 reviews
Rating 8 - Good. 8 out of 17 reviews
Rating 6 - Okay. 5 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

amarjit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is very rundown in the halls. Carpet needs to be replaced. Bathtubs need to be replaced. The price they charged is what Marriott charges in the USA. This place at best is maybe 31/2 star. Staff is very friendly and courteous.
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Reetamdhara

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old rooms and dirty rooms. Had to leave the despite staying for one day instead of two. Not recommended for the price we paid . We went to another hotel for the same price but with much better facilities and service
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

Piyush

Disliked: Cleanliness, property conditions & facilities, room comfort

Breach of trust and poor rooms

On arrival we were given room 712, 714 & 716 for three couples. Floor tiles of room 716 were in pathetic condition, broken & chipped. Room 712 walls were having black marks all over. On the very first day we asked if any discount will be given on food since we were planning for extensive in house dinning. Guy at the reception told us to rest assured and 10-15% discount will be given. On checking out our food bill was around Rs.12000 and hotel people refused to give any discount saying they have not said anything regarding discount. When we talked to the manager he gave us a cold shoulder, made stories and did nothing. If on arrival Citrus people would have refused for the discount that would have been ok but making a back track on your word was really cheap on hotel's part. Same was the experience of another couple who checked out with us on 16 feb 2015
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice, the location is awesome. you can enjoy the river view. As per my experience, no other hotel is better than this property. I really enjoyed my trip and stay in Mastiff Grand hotel.
Stayed 5 nights in Mar 2021
Verified

6/10 Okay

REKHA

Liked: Cleanliness, staff & service

Pleasant, spacious

Ideally located, Still potential to improve with amenities.The hotel should maintain the fitness center. Wifi is very weak. Portable room heating had to be requested when in need. No automatic room heating through with air handling unit functional. Otherwise overall the stay, ambiance, service etc were good.
Verified

8/10 Good

Jitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Require to improve luxry stay in hotel 4* catagory

Good Things.... Food Quality - Awesome. Hotel Staff.... Excellent. Hotel Location..... Wonderful. very bad for ... No lift service from 5 / 6 7 th Floor & rooms allotted to guest upto 7th floor. huge flies in restaurant. no kids play area (garden) & no equipment for small kids up-to age of 10 years. Disco organized by Hotel without Drinks & Snacks. Even water is not supplied in Disco.
Verified

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

From Bachelors to Family

Hotel was at great location,the sound of river was so good and mind soothing that i loved it. Guys i was with family and it was awesome staying there!! Food was Good and staff was polite and helpful too.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was good..

Good.we had a good experience.keep up good work. We had fun.
Verified

6/10 Okay

Prashant

Disliked: Cleanliness, property conditions & facilities

Avoid this hotel till fully renovated

Both the lifts in the hotel were not working. Bathroom was not very clean. AC was not working. The hotel staff was very strict about check out time of 12 noon and allowed only 30 minutes extension. Overall not customer friendly. The only plus point was the location of the hotel and the food.
Verified

10/10 Excellent

suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with river n hill view

The hotel has an excellent ambience with river Beas flowing next to it and nice view of hills. It is 4-5 km before Manali and at calm location. Main road in Manali is very crowded and buildings all around. Hotel citrus is a good hotel to relax n enjoy the natural beauty. The hotel staff is very good and cordial.
Verified

8/10 Good

Rahul

Liked: Cleanliness, staff & service, room comfort

Feedback

Reception staff is lil confused regarding the payments..rest it was all ok..the best thing about the hotel is its location..the view from is room is super.
Verified

8/10 Good

Masum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice. I really enjoyed

Awesome. I am very happy. Very good place and nice surrounding
Verified

6/10 Okay

NAVJOT

Liked: Cleanliness, staff & service, room comfort

Beautiful views but technology needs improvement.

We stayed at Citrus Manali in march 2015. Overall we were happy with the rooms but there was no Wifi in the rooms and the cable TV rarely worked. Service at breakfast was excellent as were the views from the river view rooms. One lesson to pass on is to always book taxi through the hotel as you will get a flat agreed rate per day. Otherwise you will find yourself being cheated by the local taxi drivers. Also if going to Solang valley, all day skiing is not what you think it is, do not buy!
Verified

6/10 Okay

sarla

Liked: Room comfort
Disliked: Staff & service

great location

Frustrated with room service.
Verified

8/10 Good

Kart,Maha&Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breathtaking views

Excellent location, enjoyed the river view and snow clad mountains from the Balcony. Staff were courteous and helpful. It was a little hot around noon as rooms do not have a/c yet. Overall, great property, lovely atmosphere and central location.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Verified

8/10 Good

tiwana

Liked: Property conditions & facilities