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EMAAR GRAND

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Restaurant
Standard Quadruple Room | Soundproofing, iron/ironing board, free WiFi
Exterior
Reception
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Ibrahim Al khalil Street, Makkah, 24231
  • Place, Great Mosque of Makkah
    ‪13 min walk‬
  • Place, The Clock Towers
    ‪13 min walk‬
  • Place, Kaaba
    ‪16 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room | Soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | Soundproofing, iron/ironing board, free WiFi

Standard Triple Room

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Soundproofing, iron/ironing board, free WiFi

Standard Quadruple Room

  • City view
  • Sleeps 4
  • 4 Single Beds

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About this property

EMAAR GRAND

This hotel features self parking, concierge services and dry cleaning. WiFi in public areas is free. Other amenities include a 24-hour front desk. Change of towels is available on request
EMAAR GRAND offers 885 air-conditioned accommodations with complimentary slippers and a hairdryer. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at EMAAR GRAND, you'll be within walking distance of Great Mosque of Makkah. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Within a 15-minute walk of Great Mosque of Makkah and The Clock Towers
As a guest of EMAAR GRAND, you'll find concierge services and dry cleaning/laundry services. WiFi is free in public spaces. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Makkah hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (SAR 100 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 45 for adults and SAR 25 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Satellite channels

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 45 for adults and from SAR 25 for children
  • Self-parking fee: SAR 100 per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10002106

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.

Property is also known as

EMAAR GRAND Hotel
EMAAR GRAND Makkah
EMAAR GRAND Hotel Makkah

EMAAR GRAND Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 78 reviews
Rating 8 - Good. 16 out of 78 reviews
Rating 6 - Okay. 6 out of 78 reviews
Rating 4 - Poor. 8 out of 78 reviews
Rating 2 - Terrible. 17 out of 78 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Habeeb

Disliked: Cleanliness, amenities, property conditions & facilities
While lobby of the hotel is really clean and smells good and having decent proximity to Haram for the price (~15 mins walk), the toilet is very dirty. You can tell no thorough cleaning is done in the toilet for the longest time. The rugs smell and you can visibly see sentiment of dirts in every corner of the toilet despite the black tiles!!!!!
Stayed 2 nights in Dec 2025

8/10 Good

jamila

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
If you going for chilling very nice hotel but we going for umrah . When i go for umrah i don't like to missed 1 prayers in haram but this hotel not convinced for 5 times prayers in haram. Especially like me health conditions . It's quite far when you back from prayers, all gate get close. You need to walk 15 minutes. Then many millions people crossing the road , doing shopping. Beggars, footpath close by those silly womans for there cheap staff sailing . It's not easy for health problems people. In shaa Allah next years i will avoid long distance hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Safra

Disliked: Cleanliness, property conditions & facilities
It was not the best experience. There were leaks in the bathroom. The csdpet was not clean. We were not placed in the same floor even though we were promised this would be done.
Stayed 6 nights in Aug 2025

10/10 Excellent

glen

Good staff
Stayed 2 nights in Aug 2025

2/10 Terrible

Gladys

Disliked: Cleanliness, staff & service, property conditions & facilities
It's a matter of mistake in location of hotel and a matter of few second when I realised that I made a mistake in location of the hotel then I lost the money which I know is still in the agency. So your agency is gluttonous and greedy.
Stayed 9 nights in Jul 2025

10/10 Excellent

Bhatti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed were clean and comfortable and food was nice
Stayed 7 nights in Jul 2025

8/10 Good

Samira

Liked: Cleanliness
first off the walking distance isn’t actually 17 minutes, i would say much less. you can see the clock tower from the hotel. the rooms were good, it took us a while to figure out the AC but that’s ok. breakfast was 3/5. they dont really change anything except like two dishes daily but other then that it’s fine. the staff were friendly but sometimes it was difficult to find the receptionist or talk to them because they would stop the conversation they are having with you to go and talk to someone else, very annoying but what can i do. overall you get what you paid for so in the end it wasn’t bad but i wouldn’t say it was good. will probably get the hotel in the future tho we will see inshAllah. first picture it what it looks like walking in and the second is the view from the window(it was the 5th floor)
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great hotel, amazing stay, staff mamager very helpful
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 7 nights in Apr 2025

8/10 Good

Ali

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Walking distance to haram.

Hotel is very busy due to location. Not recommended with young families due to on very busy commercial road.
Stayed 4 nights in Apr 2025

10/10 Excellent

Shirzai

Stayed 7 nights in Apr 2025

2/10 Terrible

Mohammad Nabeel Asim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrible experience with Emaar Grand. Reception staff is outright rude and unhelpful. Was given a dirty and stuffy room at first. Got it changed to another one with only 2 towels (between 4 people), empty bottle of hand soap, no iron in the room (took us 4 hours just to get one), dirty fridge. The reception never answers when you call. Pathetic way to treat guests especially those who travel far distances and are there to perform religious duties.
Stayed 1 night in Apr 2025

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alhumdulliah ir was great but need to have micro wave in the room
Stayed 3 nights in Mar 2025

10/10 Excellent

Mahbubur

Stayed 2 nights in Jan 2025

10/10 Excellent

Chaudhry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2025

8/10 Good

Bilquees

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and spacious.

It was a good stay. Had issues with towels though. Only one bath towel for 3 adults. Had to phone, go down to reception and ask the cleaners before we were given 3 towels.
Stayed 2 nights in Mar 2025

6/10 Okay

Amer

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is not a 5 star by any means, it is barely a 4 star. Old amenities, very crowded area and quality of people at the area is not a 5 star level with all due respect. Also, it is definitely more than 740 meters away. Room was old, mattress was uncomfortable
Stayed 2 nights in Mar 2025

2/10 Terrible

Bilel

Stayed 7 nights in Mar 2025

8/10 Good

Tafazzul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

RACHID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ما شاءالله كل شىء رايع و مريح كانت ايام كالحلم .اشكر كل الطاقم و شكرا خاص لياسين
Stayed 5 nights in Feb 2025

4/10 Poor

BADAR

Stayed 7 nights in Feb 2025

2/10 Terrible

Chanu

Travelled with family
Stayed 4 nights in Feb 2025

6/10 Okay

Mirza

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No room service Not enough towels in bathroom. All room service numbers are busy. One of our room water leaking from roof. No toiletries in bathrooms.
Stayed 3 nights in Feb 2025

2/10 Terrible

Shabbir

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom very dirty Small room for 4 person
Stayed 3 nights in Feb 2025

8/10 Good

y

Room service is not good Most of the time there is no one at the front desk
Stayed 3 nights in Feb 2025