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Palestine Hotel Makkah

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Reception
Restaurant
Classic Double Room, 1 Bedroom | Minibar, in-room safe, desk, free WiFi
Reception
Classic Double Room, 1 Bedroom | Minibar, in-room safe, desk, free WiFi

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Ibraheem Al khaleel st., Makkah, 24231
  • Place, Great Mosque of Makkah
    ‪15 min walk‬
  • Place, The Clock Towers
    ‪15 min walk‬
  • Place, Kaaba
    ‪18 min walk‬

Room options

View all photos for Classic Double Room, 1 Bedroom

Classic Double Room, 1 Bedroom | Minibar, in-room safe, desk, free WiFi

Classic Double Room, 1 Bedroom

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, free WiFi

Triple Room

  • 30 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, free WiFi

Quadruple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Al Ebaa Hotel
Makkah City Center
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.4 out of 5, Excellent, 640 reviews
The price is €79
includes taxes & fees
11 Jun - 12 Jun
Al Ebaa Hotel

About this property

Palestine Hotel Makkah

This hotel features a restaurant, a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site.
Palestine Hotel Makkah offers 565 air-conditioned accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Palestine Hotel Makkah, you'll be within walking distance of The Clock Towers. You'll find features such as free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of The Clock Towers and Great Mosque of Makkah
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business centre on site. A vending machine, tour/ticket assistance, and concierge services are also featured at the business-friendly Palestine Hotel Makkah.

Smoking is allowed in designated areas at this 3.5-star Makkah hotel.

Palestine Hotel Makkah has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 2 PM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A valid permit to perform Hajj must be presented at the airport and check-in at the property from May 1-June 10, 2026.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palestine Hotel Makkah

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10001899
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Palestine Hotel Makkah.

Property is also known as

Hotel Palestine Makkah
Palestine Hotel Makkah
Palestine Hotel Makkah Mecca
Palestine Makkah
Palestine Makkah Hotel
Palestine Makkah Mecca
Palestine Hotel Makkah Hotel
Palestine Hotel Makkah Makkah
Palestine Hotel Makkah Hotel Makkah

Palestine Hotel Makkah Reviews

Reviews

6.6
Rating 10 - Excellent. 11 out of 62 reviews
Rating 8 - Good. 21 out of 62 reviews
Rating 6 - Okay. 12 out of 62 reviews
Rating 4 - Poor. 8 out of 62 reviews
Rating 2 - Terrible. 10 out of 62 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rahan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service very clean and comfortable
Stayed 8 nights in Oct 2025
Verified

4/10 Poor

Rehman Ur

Disliked: Cleanliness, staff & service, property conditions & facilities

Ok, men forbedringspotensialet

Hotellet var bestilt på forhånd, men allikevel brukte resepsjonen flere timer. Selv om jeg gav dem bekreftelsesnr ville de ha reservasjonnr som ikke sto på bestillingen noen sted. Rommet ble ikke regngjort hverdag. Ett par ganger måtte jeg hente personalet for å ta med søppel. Kjøleskapet så skittent ut utvendig.
Stayed 6 nights in Sep 2024
Verified

2/10 Terrible

ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

لم يكن والفندق كسابق عهده

لم نستمتع بها والاستقبال سيء والخدمة كذلك
Stayed 2 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The online pictures do not reflect the actual conditions of the Hotel. It needs a lot of cleaning. I asked to change the first room they gave me, because it needed more cleaning in the bathroom. Ms. Alkndary kindly changed the room to an OK one. The new one did not have a chair, the freg. Was out of its place. I chose the hotel based on its online pictures.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Zainulislam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The conditon of the room wasnt good as compared to price.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Stay was Okay

The Hotel is okay, but the receptionist took lot of time to find the reservation. They need to improve their skills and don't waste the time of customers.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Elbarra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice

Nice, I'll back again
Stayed 1 night in May 2017
Verified

10/10 Excellent

AHMED

Liked: Cleanliness, property conditions & facilities, room comfort

suitable

Comfort and pleasant
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ادارة سيئة ومظفوا استقبال لايجيدون معاملة ضيوف الف

غرفة باثاث متهالك الاضائة تالفة ثلاجة الغرفة لاتعمل الفرش سيئ
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

مكه المكرمه راحة النفس

ممتاز
Verified

2/10 Terrible

yousuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
صراحة الفندق غير مرضي ومعاملة طاقم الاستقبال غير مرضية ولا توجد مواقف بحجة انها محجوزة من قبل قاعات الافراح وتسال الثاني يقولك لازم تحجز من قبل وتدفع فلوس علي الموقف والمشكلة انك تشوف موظفين الفندق ينزلوا يوقف في المواقف.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs renovation.

Front desk and guest services need improvement. Rooms are not as promised. Bathrooms are not in good shape. Overall, this hotel needs renovation.
Verified

4/10 Poor

Hazem

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible Experience

Unfortunately. the hotel room was very bad: 1. My room (and most of the hotel floors) was very smelly. 2. The room did not have internet. 3. The bed sheets were looking un-clean.
Verified

8/10 Good

Mohammed

Disliked: Room comfort

Dissappointing

Big issue with reservation. Hotel missed the original reservation and was inflexible to re-activate. Had to create a new booking waiting for another employee to cancel original order. Overall, not as good as I thought it was. Zero room facilities (usually found in 3 star hotels: tea, coffee, glasses, water, Nothing)
Verified

2/10 Terrible

usman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over priced, under value

Had to book at last minute as guys at "Hotel Rowaa Golden", refused to accept by CONFIRMED booking made through website HOTELS.COM. Had to pay double the money for half the service. Only good thing was that it was closer to haraam than Rowaa Golden, but still over rated and over priced
Verified

8/10 Good

Mohammed.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenience to all entities

The whole experience is good as it close to local shopping parade food & etc. Hotel got oun transport to main gate every 10 min whic is excellent. I will stay again it's well worth the monie.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good for family.

The rooms were terrible. They smelled bad and there were a lot of old folks with their room doors open all over our floor. It seemed more like a Old folks home than a hotel. We immediately requested a refund from the hotel upon seeing the rooms and thankfully they were nice enough to grant it. The guy at the check in counter was very friendly. The hotel is less than 10 mins walk from the Haram.
Verified

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service

ممتاز

جميله
Verified

8/10 Good

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

شكرا على كرمكم انتم راِااااااااااااعين

مريحة ولكن الباص خدماته ليست مستمرة وينقص الفندق وجود النت و اود ان اشكر الشباب السعودي في الاستقبال على تسهيل امور النزيل بشكل لم الاحظه في مكان اخر اضافة على مرونتهم في منح النزيل تسهيلات في الدخول و الخروج وهو الذي انصح الاقامة في هذا الفندق
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

short stay in Makkah on 5-6 Dec.14

It was nice, clean and comfortable. The visit to Holy Haram was also facilitated with the help of hotel's shuttle bus.
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

رحلات مكوكية بين الفندق والحرم

سعر مناسب ، غرف قديمة
Verified

8/10 Good

Naim Akhtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

It was all satisfactory.
Verified

6/10 Okay

Haroon Rashid

Liked: Property conditions & facilities
Disliked: Staff & service

For Family it is not suitable, its 10 minutes walk

please dont stay if you are with family and old person with u. Dont leave your valuable things in room, Room service has taken Mobile phone from our room, while we were out. I stayed in hotel 24th march in Room number for 3 nights. Complaint at reception but they did not take any action.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Ikke 4 stjerne

Rotete,dårlige hygiene ,bra personale,vanlig frokost.ikke 4 stjerne må stryrikes som 4 stjerne .ikke så nær dra Haram .har busser men stor lang fra Haram .