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Crown Promenade Melbourne

3.5 star property

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Photo gallery for Crown Promenade Melbourne

In-room safe, WiFi, alarm clocks
Pool
Pool
Exterior
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Spa
  • Hot tub
  • Parking available

Explore the area

Map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Crown Casino
    ‪3 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Collins Street
    ‪10 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

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The price is €138
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About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
During your stay at Crown Promenade Melbourne, you're just a quick walk from Crown Casino. A full-service spa, a casino and a gym are available.
  • Enjoy drinks at the bar/lounge
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes tennis courts, a gym and a sauna
  • Within a 10-minute walk of Crown Casino and SEA LIFE Melbourne
Crown Promenade Melbourne offers its guests a full-service spa, Access to hot tub, and a sauna. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

A casino, a fitness centre, and spa services are also featured at the eco-certified Crown Promenade Melbourne.

Room service is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 730 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 38 out of 1001 reviews
Rating 4 - Poor. 7 out of 1001 reviews
Rating 2 - Terrible. 7 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Marama

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend a stay here. Everything from the Staff to the facilities and the picturesque view Melbourne made me love and miss my home town.
Stayed 1 night in Feb 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was the limited and not very interesting In-room dining menu. Very limited healthy dinner options.
Stayed 2 nights in Feb 2025

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy walking distance to the cinema and restaurants
Stayed 1 night in Feb 2025

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are awesome, we had a room upgrade and a complementary bottle of bubbles for my sisters birthday which we greatly appreciated. The only thing I’d like to me to mention is the vents in the steam room need a clean, otherwise it is definitely our favourite place to stay in the city 😊
Stayed 1 night in Feb 2025

8/10 Good

Sid

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2025

10/10 Excellent

Kerrie

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino
Stayed 1 night in Feb 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh nice hotel and affordable
Stayed 4 nights in Jan 2025

10/10 Excellent

Shirin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from Melbourne and decided to have my husband’s birthday at hotel and our experience was amazing
Stayed 1 night in Feb 2025

8/10 Good

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

A little lacking

Comfort would benefit from improvements.
Stayed 1 night in Jan 2025

8/10 Good

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

A little lacking

Bed and seating is uncomfortable, in room dinning needs improving. Definitely only worth 3 stars.
Stayed 3 nights in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location and staff. However the room was incredibly bland. And the shower needed the finesse of a safe robber to manage - 1mm either way in the hot tap was the difference between scolding hot enough to melt your skin off, or cold enough to be considered an ice bath.
Stayed 1 night in Jan 2025

2/10 Terrible

Troy

Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the check-in counter and back again, our stay at the Crown Promenade was everything we wanted! The house-keeping staff were friendly and prompt and the security people were awesome as well!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Vuong

Stayed 1 night in Dec 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Stayed 1 night in Dec 2024

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

4/10 Poor

Jenny

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No in-room dining which is not advertised. Poor availability of pool.
Stayed 3 nights in Nov 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

SHANGCHIEN

Business traveller
Liked: Staff & service
Disliked: Cleanliness

probably lower average

Averagely, the hotel is OK. The cleanliness is not doing well as an used towel was in shower room without being cleaned up. The quantilities of amentities are not paired with its room price, and even a slipper and a shoehorn are not available. The room size is big enough. There's no type-C plug. The TV function is shortage of youtube channel and the available channels are the same as those old ones, which you'd never like to watch. The location though is in south bank, there's no coffee shops around. The worth thing is walking distance to the river side to enjoy good seafoods/beefs at a nice restaruant!
Stayed 1 night in Nov 2024

4/10 Poor

JOHN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not happy with our stay this time. We have stayed at the Promenade for many years and were disappointed when we arrived to be informed there is no longer in-room dining. This is something that should be noted on the system as this has changed just as of a couple of months ago. If we had known this we would have stayed elsewhere
Stayed 1 night in Nov 2024