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Hotel Plaza by Kavia

2.5 star property

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Photo gallery for Hotel Plaza by Kavia

Front of property
Standard Double Room | In-room safe, desk, laptop workspace, free WiFi
Property entrance
Outdoor pool
Superior Room | In-room safe, desk, laptop workspace, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Av. Paseo de Montejo, Nº481 Entre 39 y 41, Mérida, Yuc., 97000
  • Place, Paseo de Montejo
    ‪2 min walk‬
  • Place, Paseo 60
    ‪7 min walk‬
  • Place, Yucatan International Convention Center
    ‪11 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, laptop workspace, free WiFi

Standard Double Room

8.6 out of 10
Excellent
(57 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, free WiFi

Standard Room

9.4 out of 10
Exceptional
(34 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | In-room safe, desk, laptop workspace, free WiFi

Superior Room

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Studio Suite

Family Studio Suite | In-room safe, desk, laptop workspace, free WiFi

Family Studio Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | In-room safe, desk, laptop workspace, free WiFi

Deluxe Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

Hotel Plaza by Kavia

An outdoor pool, a 24-hour front desk and tour/ticket assistance are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided.
Hotel Plaza by Kavia offers 44 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hotel Plaza by Kavia. During your stay, you're just a quick walk from Paseo de Montejo. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Paseo de Montejo and 13 minutes on foot from Yucatan International Convention Center
Hotel Plaza by Kavia offers its guests an outdoor pool, tour/ticket assistance, and a lift. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This Mérida hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 220 for adults and MXN 220 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (78 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 220 for adults and from MXN 220 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Plaza by Kavia Hotel

Hotel Plaza by Kavia Mérida

Hotel Plaza by Kavia Hotel Mérida

Hotel Plaza by Kavia Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 975 reviews
Rating 8 - Good. 228 out of 975 reviews
Rating 6 - Okay. 69 out of 975 reviews
Rating 4 - Poor. 29 out of 975 reviews
Rating 2 - Terrible. 35 out of 975 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities
Great room, good service and excellent location for exploring merida
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, very comfortable rooms
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff very friendly
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Eileen

I loved the staff, my room was big and nice, the location is perfect.
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Really liked this hotel. Aaron afternoon staff member was courteous and attentive, able to communicate in English. Clean orderly and modern hotel with adjacent and nearby restaurants and bars,
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pablo mariano González

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well appointed and clean. The hotel is near downtown and there are plenty of eating options close.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants near by
Stayed 1 night in Jul 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice. The front desk staff most fairly young, mostly engaged on their cell phones but, courteous when they acknowledged my presence. Just don't lose your cell phone. Their in room phones are only to call reception. Outgoing calls apparently for emergency only must be made at reception.
Stayed 9 nights in Feb 2026
Verified

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities
The rooms are very clean and modern. The beds a very comfortable. There’s an excellent Italian restaurant with homemade pasta and a coffee shop downstairs. The location is very good. All in all it’s a great value!
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Monica

Liked: Cleanliness, amenities, property conditions & facilities
room 307 has a bad smell from the sewer near to the bathroom windows, and there is too much noise around.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, will be back!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Annybeth

Loved it
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Yarelis

Liked: Staff & service
Excelente hotel 10
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

Mindy

Disliked: Amenities
The hotel was clean, Although there wasn’t any coffee in our room. We asked for some Coffee and they said they would bring it and never did. No hot water in shower, freezing. The price was right but if they had a small attention to details our stay would of been nicer
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Yvonne

Liked: Staff & service
Very well located in a great area in Zona Centro. Friendly staff. Property could use some improvements but good if you’re traveling on a budget.
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Victor M

Liked: Cleanliness, staff & service, property conditions & facilities
Confy Hotel in convenient location.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe area to walk at night,,,
Stayed 3 nights in May 2025
Verified

6/10 Okay

William

Liked: Cleanliness, staff & service
The room was spacious and clean , with a comfortable bed , however the bathroom was terrible. It strongly stunk of sewer smells and the shower tiling was dangerously slippery. There is a coffee maker but you have to go to the front desk to ask for the coffee??
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel, lovely staff in the best neighborhood. Added bonus of being next door to both a coffee house and fantastic Italian restaurant. I will definitely return soon.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Very clean. Highly recommended and in a great area.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money spent. Has all the essentials and very conveniently located. Staff is super friendly. This is not a luxury property but it’s good enough when traveling on a budget
Stayed 6 nights in Mar 2025
Verified

6/10 Okay

Angelica

Liked: Cleanliness
Disliked: Amenities
Rooms are very nice but there is no pool or restaurant
Stayed 1 night in May 2025