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Italia Estación Hotel Mérida

2.0 star property

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Photo gallery for Italia Estación Hotel Mérida

Triple Room | Egyptian cotton sheets, premium bedding, down duvets
Reception
Front of property
Terrace/patio
Triple Room | Bathroom | Shower, rainfall showerhead, towels, soap

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
563 C. 69 Centro, Mérida, Yuc., 97000
  • Place, US Visa Applicant Service Center
    ‪2 min walk‬
  • Place, Plaza Grande
    ‪11 min walk‬
  • Place, Mérida Cathedral
    ‪11 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬

Room options

View all photos for Basic Studio

Basic Studio | Egyptian cotton sheets, premium bedding, down duvets

Basic Studio

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, down duvets

Standard Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, down duvets

Classic Double Room

  • 26 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, down duvets

Triple Room

  • 30 sq m
  • Sleeps 6
  • 3 Double Beds

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About this property

Italia Estación Hotel Mérida

Hotel in Mérida, near Paseo de Montejo
A 24-hour front desk and free Wi-Fi in public areas are available at this smoke-free hotel.
Italia Estación Hotel Mérida offers 17 air-conditioned accommodations, with complimentary bottles of water. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead. This Mérida hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.

During your stay at Italia Estación Hotel Mérida, you're just a quick walk from US Visa Applicant Service Center. Free WiFi in public areas is available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • 13 minutes by foot from Plaza Grande and a 5-minute drive from Paseo de Montejo
WiFi is free in public spaces.

This Mérida hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Dining table
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Italia Estación Hotel Mérida

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Italia Estación Hotel Mérida Reviews

Reviews

6.4
Rating 10 - Excellent. 11 out of 30 reviews
Rating 8 - Good. 2 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 5 out of 30 reviews
Rating 2 - Terrible. 7 out of 30 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind. Room is clean.
Stayed 3 nights in Jul 2025

2/10 Terrible

Dervin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean property, Directly across from the main bus terminal. Amazing staff, providing excellent hospitality.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Amazing hosts and hospitality Beautiful clean property 👌
Stayed 1 night in Nov 2023

2/10 Terrible

Jodie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait over half an hour to even be seen when there were two members of staff and only one other guest trying to check in. The room was filthy - I stood in something sticky, the surfaces were black with dust, dirt and hair, there were even wasps on the bed. The room is also way smaller than the listing gives the impression, I could only just squeeze my suitcase in and could not open it. Everything in the build could be heard and there was a window above the door so if felt like you could be watched without privacy. Worst, I booked the place specifically with WIFI as a priority because I have to work and take video meetings but it did not reach the room. The reception to their credit tried several things but nothing worked. They tried to charge me more and move me to another room but the problem would be the same and I should not be charged more for their fault. In the end, everything took over an hour and I had to leave and book another hotel with working WIFI. They dealt with things poorly and while I'm normally patient and understanding this has left me with a sense of injustice and lack of care. I don't know if I'll even get my refund.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Don’t Stay Here!

Although the people were nice they were disorganized with check in. The beds were made beautifully. The mattresses were hard but comfortable for sleeping. The room was clean except the black mold going up the wall in the shower. There was NO hot water in the shower. The sink faucet overshot the sink and wet the floor. The bath towels we were given were still damp. We could hear the staff talking to each other from the hallway to the registration desk all night. They had drinking water in a big jug at the registration desk but no cups! Fortunately we had empty bottles to fill. The room smelled of paint. I was very disappointed.
Stayed 1 night in Feb 2023

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Central de autobuses muy cerca, tiendas, farmacia, restaurante
Stayed 1 night in Nov 2025

8/10 Good

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Levy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único bueno es la ubicación, de ahí en fuera todo caótico, desde un principio en sus servicios antes de reservar dice desayuno continental incluído y si no les haces mención, ellos no te dicen nada al fin de cuentas nos dijeron que si nos los pueden dar, pero tendríamos que ir a otro hotel, quien sabe dónde porque no deje que me sigan diciendo, simplemente ya no me interesaba, todas las mañanas el eco se escuchaba y niños corriendo por sus pasillos, la limpieza les tuve que ir a decir si no la hacían porque desde temprana hora salimos llegando al medio día me percató que no la habían hecho y baje a recepción a decir y entre ellos mismos se contradicen me dijieron que alas 3pm la harían y que ya no, porque la señora a esa hora ya no estaba, 10min después tocan la puerta y me dijeron que si la harían, llegando me percató que si la hicieron pero las mismas sábanas en la camas solo las acomodaron tenían pelos y todas las sábanas junto con las toallas percudidas SUCIAS MANCHADAS, el día que era nuestra salida tuvieron un problema con el agua y nos salimos sin bañarnos, SU UBICACIÓN BUENA Y AHORA QUE HAY DEMASIADO CALOR LO ÚNICO RESCATABLE EN LA HABITACIÓN ES EL AIRE ACONDICIONADO ENFRIA MUY BIEN, NO LO RECOMIENDO Y TENGAN POR SEGURO QUE JAMAS VUELVO A RESERVAR EN ESE HOTEL. Y SE ME OLVIDABA UNA SEÑORA ME IMAGINO QUE ES LA ENCARGADA O DUEÑA QUIEN SABE, SIEMPRE CON UNA CARA DE NEGATIVIDAD. ESPERO PUEDAN MEJORAR EN EL TRATO A SUS HUÉSPEDES PORQUE DAN MUCHO QUE HABLAR....
Stayed 2 nights in Mar 2025

10/10 Excellent

Yaidelis

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito y limpio
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Joel

Disliked: Cleanliness, property conditions & facilities
Bad all
Stayed 1 night in Oct 2024

10/10 Excellent

ROBERTO CARLOS, VILLAHERMOSA

Stayed 1 night in Aug 2024

10/10 Excellent

MARIA CARMEN JOSEFINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Aug 2024

10/10 Excellent

Laura Karina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Ana

Liked: Staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

Rolando Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Stayed 2 nights in Dec 2023

6/10 Okay

Estef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

REBECA

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Buen día. A pesar de reservar mi Habitación fue vendida y estuve buscando hoteles hasta altas horas de la noche.
Stayed 1 night in Oct 2023

6/10 Okay

Francisco Javier

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
La red wife no llega a los cuartos y nada dentro de las habitaciones puede conectarce a la red

6/10 Okay

Francisco Javier

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Sean Bernhardt

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
close to bus station, i did not like that it smelled like mildew, The door to the room didn't lock. it was brighter in the room at night than during the day couldn't sleep. The staff didn't fix the problem with the door though they tried. I've stayed in places cheaper that were way nicer.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniela

Stayed 1 night in Sep 2023

4/10 Poor

Zoraya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No cumplió mis expectativas

Las habitaciones no son tan limpias como en la fotografía en específico los pisos, no sale suficiente agua de la regadera y no tiene agua caliente, el servicio de Internet es malo y muy ruidoso el ambiente, no existe política de silencio en los pasillos por lo que si alguien está transitando de noche o madrugada con alto volumen de música seguro no duermes como en mi caso y más porque llevé a un menor de edad, no existe ese tipo de control nadie le dice que no puede hacer tanto ruido, lo único bueno es la ubicación que está justo frente al ADO y su cercanía con el CAS
Stayed 1 night in Apr 2023

4/10 Poor

Karina

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
El lugar estaba limpio y está ubicado frente a la terminal de autobuses, lo cual es conveniente. Por el contrario, al momento de hacer el check in nos indicaron que no tenían servicio de internet y que no garantizaban que se resolviera. Estuvimos sin ese servicio los dos días de nuestra estancia. También reportamos una fuga en el lavabo del baño, al abrir la llave el agua salpicaba por todos lados mojándonos la ropa. Nunca fueron a revisarlo. Y finalmente nos tocó una habitación en la planta baja, dónde (por el eco del edificio) se escuchaba todo lo que pasaba en recepción, así que me tocó despertarme varias veces en la noche por el ruido.
Stayed 2 nights in Mar 2023