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Hotel Mallorca

3.0 star property

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Photo gallery for Hotel Mallorca

Front of property
Lobby
Lobby
Hallway
Breakfast and lunch served, Mexican cuisine

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
Serapio Rendon No. 119, Col. San Rafael, Mexico City, CDMX, 64470
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Reforma 222
    ‪7 min walk‬
  • Place, Monument to the Revolution
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room | Desk

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Desk

Double Room

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Single Room, 1 Double Bed

Superior Single Room, 1 Double Bed | Desk

Superior Single Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | Desk

Superior Double Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior

Desk

Double Room Superior

  • Sleeps 4

View all photos for Room Superior

Desk

Room Superior

  • Sleeps 2

View all photos for Single Room Standard

Desk

Single Room Standard

  • 15 sq m
  • Sleeps 2

View all photos for Double Room Standard

Desk

Double Room Standard

  • 23 sq m
  • Sleeps 4

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About this property

Hotel Mallorca

This hotel features a restaurant, a bar/lounge and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a communal living room are on-site.
Hotel Mallorca offers 139 accommodations. Satellite televisions are provided.

Bathrooms include a shower. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Hotel Mallorca, you're just a quick walk from Paseo de la Reforma. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine while dining at RESTAURANTE MALLORCA
  • Cooked-to-order breakfast served weekdays for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Within a 15-minute walk of Paseo de la Reforma and Monument to the Revolution
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Hotel Mallorca also features tour/ticket assistance, concierge services, and room service (during limited hours). Free self parking is available.

Smoking is allowed in designated areas at this 3-star Mexico City hotel.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 7:00 AM and 11:00 AM.
RESTAURANTE MALLORCA – This restaurant specialises in Mexican cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 100 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • RESTAURANTE MALLORCA

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift
  • Smooth flooring in public areas

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 100.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests arriving after 11:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Hotel Mallorca Mexico City
Mallorca Mexico City
Hotel Mallorca Hotel
Hotel Mallorca Mexico City
Hotel Mallorca Hotel Mexico City

Hotel Mallorca Reviews

Reviews

5.8
Rating 10 - Excellent. 147 out of 1015 reviews
Rating 8 - Good. 234 out of 1015 reviews
Rating 6 - Okay. 224 out of 1015 reviews
Rating 4 - Poor. 147 out of 1015 reviews
Rating 2 - Terrible. 263 out of 1015 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Danh

I booked thru Expedia, got my confirmation number, but once I got to the hotel they said they didn’t have any reservation. I wasn’t the only person there with the same problem. If they see that it’s happening with a lot of potential customers why don’t they (Mallorca hotel) call Expedia and tell them that they don’t have any rooms available? It really sucks because it was a long flight, and we had to go thru that and to top it off we still had to find some where eles to stay. Very frustrating.
Stayed 2 nights in Nov 2025

6/10 Okay

William

Travelled with group
Liked: Cleanliness, staff & service
The staff were very friendly and location was amazing however the room was in dire need of a renovation. Although the room was somewhat comfortable, it lacked basic amenities like ample outlets, decent lighting, newer/refreshed bedding and bathroom amenities like newer towels.
Stayed 2 nights in Nov 2025

6/10 Okay

Maydaris

Stayed 6 nights in Nov 2025

6/10 Okay

Erick

Business traveller, Travelled with partner
Liked: Cleanliness
enough to sleep
Stayed 1 night in Oct 2025

2/10 Terrible

Dominic, Ciudad Juárez

Disliked: Cleanliness, amenities, property conditions & facilities
Todo estuvo mal, las habitaciones, el ruido de las palomas en las ducterias, la limpieza. No debería tener sitios así en su lista de recomendaciones
Stayed 2 nights in Nov 2025

4/10 Poor

Humberto

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
El hotel en general está muy desgastado (viejo), huele a humedad y la habitación no estaba completamente limpia
Stayed 1 night in Oct 2025

6/10 Okay

victor

This was the second time I have stayed at this hotel. I picked again ,because of price and location. And once again there was no hot water in my room.
Stayed 3 nights in Oct 2025

2/10 Terrible

paulino

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had previous trash from other staying before us.we found bed bugs in the room.
Stayed 1 night in Oct 2025

10/10 Excellent

JESÚS ESTEBAN

Stayed 1 night in Oct 2025

2/10 Terrible

Gil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recepcion pesima con los recepcionistas comiendo mientras te atendian, eso fue muy anti-igienico, señora de limpieza muy amable y servicial, hay buenos shops en el area La primera noche tube almoadas muy malas. La señora de la limpieza fue muy amable y cambiarmelas al dia siguiente, fue la unica persona cordial en todo el hotel.
Stayed 3 nights in Oct 2025

8/10 Good

Francisco

Business traveller
Liked: Cleanliness
Rooms are clean, staff is friendly conly bad thing elevator isn’t working
Stayed 2 nights in Oct 2025

10/10 Excellent

Isabel Adelina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close.
Stayed 2 nights in Sep 2025

2/10 Terrible

Rajendhar

Stayed 2 nights in Sep 2025

6/10 Okay

Akshat

Travelled with partner
Disliked: Property conditions & facilities
Not a great stay. Would not recommend unless you do not have any other option.
Stayed 1 night in Aug 2025

2/10 Terrible

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they are very profesional
Stayed 3 nights in Aug 2025

10/10 Excellent

Yannerys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

Estephanie

Stayed 1 night in Jul 2025

2/10 Terrible

Elia Casas de

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It needs to be renewed
Stayed 6 nights in Jul 2025

6/10 Okay

Rodrigo

Liked: Staff & service
Honestamente, al leer todas las reseñas dudé en hospedarme aquí pero por el precio es bastante favorable. En general pues para lo que es, para dormir y punto. Me iban a poner en 3er piso pero el elevador no abría en ese piso entonces tuvieron que ponerme en el segundo. En primer piso parece que está en remodelación, me gusta el estilo vintage pero definitivamente si necesita muchas mejoras este hotel, no hay ventilación, cuando entras al cuarto se percibe un olor extraño y solo puedes abrir la ventana pero no tiene mosquitero, la puerta del baño tenía un hoyo, lo que sí me sorprendió es que el agua de la regadera salía muy bien, sólo que cuidado, el agua caliente tarda en salir pero sale MUY caliente, entonces si le tienes que abrir casi toda la fría para que se nivele la temperatura. Buena ubicación, como dicen, uno obtiene por lo que paga pero creo que este lugar tiene potencial para mejorar.
Stayed 3 nights in Jul 2025

2/10 Terrible

Cristina Isabel

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Bad odors in the room and on the carpets, uncomfortable beds, bathroom faucets dripping, no hand and bath soap, and unsafe doors.
Stayed 1 night in Jun 2025

10/10 Excellent

Roman

Liked: Cleanliness, property conditions & facilities
The place was really well kept , staff was really friendly and helpful. Would definitely stay here again on my next visit .
Stayed 4 nights in Apr 2025

2/10 Terrible

martin ruiz

Travelled with family
Disliked: Cleanliness, staff & service, amenities
falta de Agua continuas. y fallas del Elevador y empleados no muy eficientes. Sorry nomas lo qe es.
Stayed 2 nights in Apr 2025

2/10 Terrible

Mayra Nelly

Disliked: Staff & service, property conditions & facilities
Mi esposa tenía una reserva de dos noches. El hotel no la registró hasta las 23:00. No había agua en la habitación. Se fue por la mañana. No ha habido respuesta a su solicitud de reembolso. Pésimo hotel. My wife had a two-night reservation. The hotel didn't check her in until 11:00 PM. There was no water in the room. She left in the morning. There has been no response to her refund request. Terrible hotel.
Stayed 2 nights in Mar 2025

2/10 Terrible

junru

Disliked: Staff & service, amenities, property conditions & facilities
¡El recepcionista de cabello rubio tiene una muy mala actitud! ¡No te quedes en este hotel!
Stayed 1 night in Mar 2025

2/10 Terrible

junru

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
¡El recepcionista de cabello rubio tiene una muy mala actitud! ¡No te quedes en este hotel!