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Hyatt Regency Mexico City Insurgentes - WTC

4.0 star property

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Photo gallery for Hyatt Regency Mexico City Insurgentes - WTC

Daily buffet breakfast (USD 18 per person)
City view from property
Meeting facility
Shower, rainfall showerhead, hair dryer, bathrobes
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pet-friendly
  • Breakfast available
  • Bar
  • Room service
  • Gym

Explore the area

Map
AV. INSURGENTES SUR 724, Mexico City, CDMX, 3100
  • World Trade Center Mexico City
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪5 min drive‬
  • Zócalo
    ‪8 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, down duvets, pillow-top beds, minibar

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Terrace, City View

1 bedroom, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Terrace, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Shower)

Exterior

Standard Room, 1 King Bed, Accessible (Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds | 1 bedroom, down duvets, pillow-top beds, minibar

Club Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Exterior

Junior Suite

  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, down duvets, pillow-top beds, minibar

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace, City View

1 bedroom, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Terrace, City View

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Exterior

Club Room, 1 King Bed

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

1 bedroom, down duvets, pillow-top beds, minibar

Standard Room, 2 Queen Beds, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, down duvets, pillow-top beds, minibar

Standard Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Regency)

Exterior

Suite (Regency)

  • 51 sq m
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Regency Mexico City Insurgentes - WTC

Hotel with bars, steps from Poliforum Siqueiros
This smoke-free hotel features a restaurant, 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site.
Hyatt Regency Mexico City Insurgentes - WTC offers 201 shared accommodations with air conditioning, minibars and a safe. Pillowtop beds feature down duvets. 65-inch Smart televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Mexico City Insurgentes - WTC. During your stay, you're just a quick walk from Poliforum Siqueiros. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Steps from Poliforum Siqueiros and 6 minutes on foot from World Trade Center Mexico City
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 4625 square feet (430 square metres) and includes a conference centre. An airport shuttle (available 24 hours) is available for a fee. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly Hyatt Regency Mexico City Insurgentes - WTC. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to noon.
Hyatt Regency Mexico City Insurgentes - WTC has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (USD 15 per night)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (4,625 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 14 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Printer
  • Safe
  • Shared accommodation
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 66 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 10 for children
  • Airport shuttle fee: USD 200 per person (return)
  • Airport shuttle fee per child: USD 170 (return)
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Credit card charges are subject to a surcharge of 3.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Mexico City Insurgentes
Hyatt Regency Mexico City Insurgentes WTC
Hyatt Regency Mexico City Insurgentes - WTC Hotel
Hyatt Regency Mexico City Insurgentes - WTC Mexico City
Hyatt Regency Mexico City Insurgentes - WTC Hotel Mexico City

Hyatt Regency Mexico City Insurgentes - WTC Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 199 out of 287 reviews
Rating 8 - Good. 41 out of 287 reviews
Rating 6 - Okay. 16 out of 287 reviews
Rating 4 - Poor. 17 out of 287 reviews
Rating 2 - Terrible. 14 out of 287 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Furuta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No me gustó su servicio e instalación.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Aire acondicionado no funcionó de forma adecuada
Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used an ADA room and it was exceptional. Every detail was covered for my wheelchair needs- from the height of the bed to the roll in shower and large space. Will definitely be coming back here.
Stayed 1 night in Apr 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Armando, Santa Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT AMBIENCE AMAZING SERVICE
Stayed 7 nights in Apr 2025

8/10 Good

Tarek

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Miguel, Santo Domingo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice business hotel near the WTC.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here 6 months ago ans the check in has improved a lot
Stayed 1 night in Apr 2025

6/10 Okay

Edgar Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En recepción no muy buena atención
Stayed 1 night in Mar 2025

10/10 Excellent

JOSE

Stayed 2 nights in Mar 2025

10/10 Excellent

Antonio, Anacortes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

6/10 Okay

Humberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mucho ruido cuarto,cafetera no funcionaba ,no habian botellas de ahia

10/10 Excellent

Francisco Javier Sanchez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 2 nights in Mar 2025

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay on business or vacation. Friendly staff excellent service! Check in was easy. I requested a taxi for the following day. The front desk arranged everything. I would definitely stay at the property again.
Stayed 1 night in Mar 2025

10/10 Excellent

DR JESUS A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Top notch service, rooms are new and modern, location is also excellent
Stayed 1 night in Mar 2025

4/10 Poor

Rubi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pesima experiencia Hyatt Regency MX Insurgentes

Arruino todo el proceso de check-out, un día anterior habia solicitado apoyo para contar servicio de taxi para el traslado al aeropuerto, hasta ahi todo se hizo perfecto. El problema fue que llegando a recepción (19/03 a la 6:15) habia una situación-problema con unos clientes y me tuvieron 25 minutos parado esperando ser atendido, requeria salir puntual ya que tenia que tener mi traslado al aeropuerto. Al ser atendido y reclamar al encargado la respuesta fue que "tenia que entender por la situación", una respuesta sumamente indiferente, faltante de servicio e interes por sus clientes, tengo años (incluyendo internacionalmente) hospendandome en esta cadena de hoteles y tengan por seguro que despues de esta experiencia jamas lo considerare o recomendare, la expectativa a este nivel es un servicio arriba del promedio, esta persona en particular no deberia de estar en esa cadena de hoteles
Stayed 1 night in Mar 2025

4/10 Poor

Padmini Sharma

Stayed 5 nights in Mar 2025

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on Insurgentes Avenue. Good restaurants around.
Stayed 2 nights in Mar 2025

10/10 Excellent

Adolfo

Stayed 1 night in Feb 2025

10/10 Excellent

Irving

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Flavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with how beautiful the building and decor are. High quality, good finishes, and elegant. The lobby bar and restaurant look great. The room was spacious, looked brand new, and very modern. It also had a balcony, but would have liked for it to face the WTC which I think would have been a nicer view.
Stayed 1 night in Feb 2025

6/10 Okay

Jose Rafael

Business traveller
Liked: Staff & service
Disliked: Cleanliness

Dirty rooms

Second time I stay here, and cleanliness of the room has been an issue both times. This time it was worse. The room was poorly cleaned upon arrival (hair on the floor, trash in a trashcan) and the available room to switch had a dirty toilet. I preferred to stay in the original room to discover later that the coffee machine had not been cleaned, the coffee cup was dirty, and the water in the shower didn't drain. Even when all the staff was very nice, it was a disappointing experience because of how dirty the rooms were.
Stayed 3 nights in Feb 2025

2/10 Terrible

Maggie

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2025

2/10 Terrible

Maria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025