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Aparthotel

ONTO Tonalá Mexico City

4.0 star property
VIP Access

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Photo gallery for ONTO Tonalá Mexico City

Interior
Front of property
Apartment (B) | Living area | 55-inch Smart TV with digital channels, Netflix, streaming services
Rooftop terrace
Apartment (A) | 1 bedroom, premium bedding, down duvets, free minibar items

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
15 Tonalá Roma Norte, Mexico City, CDMX, 06700
  • Place, Cibeles Fountain
    ‪3 min walk‬
  • Place, Angel of Independence Monument
    ‪10 min walk‬
  • Place, Paseo de la Reforma
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬
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Room options

View all photos for Apartment (A)

Apartment (A) | 1 bedroom, premium bedding, down duvets, free minibar items

Apartment (A)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment (B)

Apartment (B) | Living area | 55-inch Smart TV with digital channels, Netflix, streaming services

Apartment (B)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment (C)

Apartment (C) | 1 bedroom, premium bedding, down duvets, free minibar items

Apartment (C)

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment (D)

Apartment (D) | 1 bedroom, premium bedding, down duvets, free minibar items

Apartment (D)

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

ONTO Tonalá Mexico City

Aparthotel with a rooftop terrace, near Paseo de la Reforma
Along with a restaurant, this smoke-free aparthotel has a fitness centre and a rooftop terrace. WiFi in public areas is free. Additionally, coffee/tea in a common area, spa services and free use of bicycles are on-site. Each apartment features a kitchenette with a microwave, plus free WiFi and a Smart TV with digital channels. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches, such as free minibar items and an espresso maker. Change of towels is available on request.
ONTO Tonalá Mexico City offers 44 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. This individually decorated accommodation has separate sitting areas and includes dining tables. Beds feature down duvets and premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with microwaves, separate dining areas, kitchenware and utensils and espresso makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). 55-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the aparthotel include a fitness centre and complimentary bicycles.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us that they can't get enough of the helpful staff at ONTO Tonalá Mexico City. During your stay, you're just a quick walk from Avenida Insurgentes. Features include free WiFi in public areas, plus a restaurant and a gym. Built in 2023, this upmarket aparthotel has 44 apartments over 12 floors. This property offers pet-friendly amenities, such as food and water bowls. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a dining area and a sitting area
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy a bite to eat at the coffee shop
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and complimentary bicycles
  • Within a 15-minute walk of Paseo de la Reforma and Angel of Independence Monument
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. ONTO Tonalá Mexico City offers its guests a fitness centre and complimentary bicycles. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and multilingual staff are also featured at ONTO Tonalá Mexico City.

This 4-star Mexico City aparthotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to noon.
TüT – On-site coffee shop.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 18 per day)
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Free cot

Restaurants on site

  • TüT

Kitchenette

  • Blender
  • Cookware, dishware, and utensils
  • Espresso maker
  • Griddle
  • Microwave
  • Mini-fridge
  • Toaster
  • Water dispenser

Dining

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 22 for adults and USD 22 for children
  • A restaurant
  • Coffee and tea in common areas
  • Dining table
  • Free minibar (limited items)
  • Limited room service

Bedrooms

  • Bedroom
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Communal living room
  • Dining table
  • Separate dining area
  • Separate sitting area
  • Window screens

Entertainment

  • 55-inch Smart TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundromat nearby

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total
  • Fee: USD 27 per accommodation per night
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Mobile key entry
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Bicycle parking
  • Bicycle storage
  • Free bicycle rentals
  • Gym
  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 100% renewable energy
  • 12 floors
  • 44 units
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle storage
  • Built in 2023
  • Bulk dispensers for toiletries
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free bicycle rentals
  • Grey water recycling system
  • Individual decor
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Soundproofing
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 27 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 22 for adults and from USD 22 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: USD 18 per day (1640 ft away)
  • Pet fee: USD 27 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and outdoor lighting
ONTO Tonalá Mexico City offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Onto Tonala Mexico City
ONTO Tonalá in Roma Norte
ONTO at Tonalá Mexico City
ONTO Tonalá Mexico City Aparthotel
ONTO Tonalá Mexico City Mexico City

ONTO Tonalá Mexico City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 73 reviews
Rating 8 - Good. 11 out of 73 reviews
Rating 6 - Okay. 10 out of 73 reviews
Rating 4 - Poor. 3 out of 73 reviews
Rating 2 - Terrible. 3 out of 73 reviews

9.6/10

Cleanliness

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Stayed 3 nights in Nov 2025

10/10 Excellent

Tania

Stayed 3 nights in Nov 2025

10/10 Excellent

Nav

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, fully equipped kitchen and friendly staff! Great location, roof top terrace with free wifi and coffee. highly recommend this hotel, will definitely book again!
Stayed 4 nights in Nov 2025

2/10 Terrible

Madison

Disliked: Cleanliness, amenities
The first review I've ever written but our stay was so awful I have no choice. My husband & I are incredibly well-traveled and have stayed in hotels all over the world. ONTO is absolutely not a 5-star hotel, not even close. A 2 at best and that's a stretch. The point of a hotel is to SLEEP, and it's absolutely impossible to sleep here. The booming nightclub next door had our windows shaking and room vibrating until ~3 am. Sure, the hotel provides cheap earplugs but they didn't help at all. Perhaps the most frustrating though were the dozens of mosquitos in our room. Once we turned the lights off and *attempted* to sleep, we just heard buzzing in our ears and were constantly turning the lights back on to kill them. We weren't able to sleep at all, and found ourselves with countless bites in the morning. Upon speaking to the front desk, they told us they'd swap our room after the first miserable night (though we paid for the most expensive room category, we were more than willing to downgrade if it meant actually getting some rest). The next morning, Mario scoffed at us saying there were no other rooms available. 3 times we asked over the course of 36 hours with zero solution. The second night was no better. Loud noises and endless mosquitos in our room. Finally, my husband & I booked another hotel and cut our losses for the rest of our stay. As we checked out prematurely, Mario once again could not have cared less. I'll be taking this up with my CC company. Worst hotel ever!!
Stayed 3 nights in Oct 2025

10/10 Excellent

mai khoi

Travelled with group
Liked: Cleanliness, room comfort
Awesome design and location, walkable to everything . I had a room on the higher floor and it had fantastic views. The room was well appointed, had great toiletries, little knickknacks that made it feel like home. The inside/outside design of the staircase is beautiful and showcased the thoughtful design. Highly recommend and would gladly stay again.
Stayed 3 nights in Oct 2025

6/10 Okay

Natasha

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The rooms are very nice and well-appointed, but our room smelled terrible and there must be someone with like 20 dogs nearby, because they go off barking all together every morning and it’s super loud.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Onto Tonalá = fantastic communication from staff, walkable to restaurants in either Los Ciebles / Roma Norte / Juarez. Clean modern rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

Kahila

Liked: Cleanliness, room comfort
I hesitate to leave this comment because I don’t want this hotel to be booked out all the time. An amazing stay, comfort, great communication, beautiful space, ease of access to great restaurants and bars.
Stayed 4 nights in Oct 2025

6/10 Okay

Steven

Travelled with partner
Disliked: Amenities
The bed was a bit uncomfortable. There is air conditioning but the unit is in the living area away from the bedroom. The hotel should have complimentary coffee or beverages in the lobby.
Stayed 4 nights in Jul 2025

10/10 Excellent

Stacey

Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

wolter

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 1 night in Sep 2025

10/10 Excellent

Shawn

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at Ontala Mexico City. The room was huge, and provided us an apartment like feel, rather than a smaller hotel room. It was wonderful to have the living area to use while we took a break from exploring all Mexico City had to offer. I was also able to take a meeting via Zoom and had no problems with the WiFi. The location was perfect - we will central to everything and walking distance to so many incredible restaurants, bars, and much more. I’d like to give a special shoutout to Abraham at the front desk. He welcomed us with such a positive attitude, and kept that welcoming energy our whole stay. Our last day he went above and beyond to plan an itinerary for us in an area we had yet to explore. Thank you Abraham and the entire staff. See you next time we are in Mexico City!
Stayed 5 nights in Aug 2025

10/10 Excellent

AYANO, New York

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, spacious chic hotel with many dining option nearby in RomanNorte.
Stayed 1 night in Sep 2025

10/10 Excellent

Arturo, Metepec

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Anna Maria

Liked: Cleanliness, room comfort

Wonderful hotel in the heart of Roma Norte

Beautifully designed hotel, perfectly situated with walkable distance to many attractions in Roma and Condesa. Wonderful choice of cafés and restaurants nearby. Lovely rooftop with great views of the city.
Stayed 1 night in Aug 2025

10/10 Excellent

JOSE ALEJANDRO HINOJOSA

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Jul 2025

8/10 Good

Peggy

Liked: Cleanliness, property conditions & facilities
This hotel is very conveniently located. The front desk staff is friendly. The apartment is spacious and clean. The kitchen comes with dishes, skillets and silverware. There's a small container of cooking oil but nothing else so bring salt and pepper and whatever else you may need. The stove was impossible to operate because there were no instructions and the fan above didn't work. Maintenance came right away and they replaced the motor of the fan the next day. The stove randomly shut off every couple of minutes. There's also a microwave. Although there are windows, which I opened for a few minutes, there are mosquitoes and they came right in, I wasn't able to find them but they came out to bite me at night so had to sleep with the covers over my head. The mattress was really hard and uncomfortable although I know that's a matter of personal preference.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anna Maria

Liked: Cleanliness, room comfort

Beautifully designed hotel and rooms

Wonderful stay in a beautifully designed hotel and room. Perfectly located to walk around the neighbourhood and beyond. Great restaurants and parks all at walking distance. A little noisy at night but I was not bothered by it. The hotel room had everything we needed and more for a 3 day stay. Absolutely loved it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Tod J

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place but a little noisy.
Stayed 4 nights in Jul 2025

8/10 Good

Julio Rodrigo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The elevator did not work for more than 24 hours.
Stayed 4 nights in Jun 2025

10/10 Excellent

Camille, Torrance

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 4 nights in May 2025

10/10 Excellent

Alexes

Stayed 1 night in Jun 2025

6/10 Okay

Ekai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Orhan

Travelled with partner
Liked: Cleanliness, amenities
The building and room were beautiful and this would have been one of our best hotel stays ever! But the bed was so hard and uncomfortable to the point we couldn't sleep and woke up with back issues (we're young adults, fit). We requested to change rooms the first morning but there wasn't any availability so we had to stay. Given the high price tag we paid for this stay we requested the hotel waive the mini bar purchases (5 items at $50) as a sign of understanding. Unfortunately, the staff didn't show any genuine interest about our concern, no follow ups or check-ins or even small signs of understanding, the fact we didn't sleep properly on our vacation in the city all 4 nights meant nothing to them. At check-out the receptionist even told us others have complained about the beds which we didn't see in any of the reviews (and why I'm sharing this here). Despite the receptionist saying they will waive the mini bar charges, they did not and upon returning home the hotel manager is gaslighting us by saying we didn't speak up and there is no record of our complaint - blatant lie. To summarize: beautiful property, just like the pictures, modern, clean, horrible beds and staff that couldn't care less.
Stayed 4 nights in Apr 2025