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Orchid House Mexico City

4.5 star property
VIP Access

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Photo gallery for Orchid House Mexico City

Hallway
Staircase
Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down duvets, minibar
Exterior
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
76 Campos Elíseos Polanco V Sección, Mexico City, CDMX, 11560
  • Place, Avenida Presidente Masaryk
    ‪1 min walk‬
  • Place, National Museum of Anthropology
    ‪7 min walk‬
  • Place, Paseo de la Reforma
    ‪8 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down duvets, minibar

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(19 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite, 1 King Bed, Bathtub

Master Suite, 1 King Bed, Bathtub | Egyptian cotton sheets, premium bedding, down duvets, minibar

Master Suite, 1 King Bed, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down duvets, minibar

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed, Bathtub

Superior Suite, 1 King Bed, Bathtub | Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Suite, 1 King Bed, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Orchid House Mexico City

Along with a restaurant, this hotel has a snack bar/deli and a rooftop terrace. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, spa services and concierge services.
Orchid House Mexico City offers 17 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.
Orchid House Mexico City's walkable location gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Reforma. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy Italian cuisine while dining at Aura
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the area's walkability
  • 9 minutes by foot from Paseo de la Reforma and a 2-minute drive from Chapultepec Park
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Orchid House Mexico City. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Mexico City hotel.

Guests are served a free continental breakfast daily from 7:30 AM to noon.
Aura – This restaurant specialises in Italian cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 7.15 per day)
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Aura

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Covered self-parking fee: USD 7.15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Orchid House Mexico City offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Orchid House Hotels Hotel Mexico City
Orchid House Hotels Hotel
Orchid House Polanco Hotel
Orchid House Hotel
Orchid House Polanco
Hotel Orchid House Polanco Mexico City
Mexico City Orchid House Polanco Hotel
Hotel Orchid House Polanco
Orchid House Polanco Mexico City
Orchid House Hotels
Orchid House
Orchid House Polanco Hotel
Orchid House Polanco Mexico City
Orchid House Polanco Hotel Mexico City

Orchid House Mexico City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 325 out of 444 reviews
Rating 8 - Good. 79 out of 444 reviews
Rating 6 - Okay. 23 out of 444 reviews
Rating 4 - Poor. 9 out of 444 reviews
Rating 2 - Terrible. 8 out of 444 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the two standard rooms we had was sub standard. Barely any natural light, boring art and furniture, nothing has been done to make this room charming in anyway. It made for a disappointing start to our trip. The other room was charming. And most we saw when open were very nice indeed. Cleanliness- high standard, staff excellent.
Stayed 4 nights in Dec 2025

10/10 Excellent

Maria Carolina

Stayed 7 nights in Dec 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had one of the most memorable trips to Mexico City, and my stay at Orchid House was a big part of that experience. The service from the staff was truly top-notch, they were incredibly attentive, kind, and thoughtful throughout my stay. Communication via WhatsApp made everything seamless, with requests answered within seconds. The hotel itself is stunning and beautifully reflects traditional Mexican design. The on site restaurant was also a highlight, with excellent food and drinks. I will definitely be coming back and highly recommend staying here.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sara E Longsworth

Stayed 1 night in Nov 2025

10/10 Excellent

J. Miguel Tirado

Liked: Cleanliness, amenities, property conditions & facilities
Exelet
Stayed 4 nights in Dec 2025

10/10 Excellent

Janna

Stayed 5 nights in Nov 2025

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
What a magical place! Highly recommend.
Stayed 3 nights in Dec 2025

10/10 Excellent

Melissa Jazmin

Stayed 4 nights in Dec 2025

10/10 Excellent

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for walking to major museums. There is an excellent coffee shop just across the street. The property itself is in a lovely old residence and some of the rooms have external balconies.
Stayed 6 nights in Nov 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Nov 2025

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had the best stay! The staff, the accommodations, the decor, everything was perfect! It was my first time in Mexico City and this was a great first stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, room comfort
Everything is in good I
Stayed 7 nights in Nov 2025

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything
Stayed 6 nights in Nov 2025

8/10 Good

Mario

Stayed 1 night in Nov 2025

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique architecture, welcoming garden experience, thoughtful artwork.
Stayed 4 nights in Nov 2025

10/10 Excellent

vanessa

Stayed 4 nights in Oct 2025

10/10 Excellent

DYLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 4 nights in Oct 2025

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, clean rooms, perfect location
Stayed 4 nights in Oct 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Oct 2025

10/10 Excellent

Jason

Stayed 1 night in Oct 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Jeramy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a nice and quiet area of Polanco. Wonderful staff. Nice room with a great bed. Hotel is an old big home renovated into a hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect quiet location. Breakfast pretty minimal. Excellent friendly staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Israel Ivan

Stayed 2 nights in Oct 2025

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was served by 2 very friendly people. Rooms were very clean There are many excellent restaurants in the neighborhood within easy walking distance. The Orchids are beautiful and well cared for
Stayed 4 nights in Oct 2025