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Pandora House

3.0 star property

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Photo gallery for Pandora House

Deluxe Room | Living area | Smart TV
Standard Room | In-room safe, blackout curtains, iron/ironing board, free WiFi
In-room safe, blackout curtains, iron/ironing board, free WiFi
Deluxe Room | Balcony view
Smart TV

Reviews

6.8 out of 10

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Restaurant
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

View in a map
35 Nápoles Juárez, Mexico City, CDMX, 06600
  • Place, Reforma 222
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Angel of Independence Monument
    ‪14 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment

Smart TV

Superior Apartment

  • 115 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds

View all photos for Studio

Studio | In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Deluxe King

Studio Deluxe King | In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Apartment

Presidential Apartment | In-room safe, blackout curtains, iron/ironing board, free WiFi

Presidential Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Pandora House

Apartment with a restaurant, 6-minute walk to Paseo de la Reforma
Along with a restaurant, this smoke-free apartment building has a bar/lounge and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-out. Each apartment features free WiFi, a Smart TV and a kitchenette with a microwave. Guests can appreciate conveniences, such as an electric kettle and free tea bags/instant coffee, and other amenities include room service and a rainfall shower.
Pandora House offers 43 accommodations with a safe and complimentary bottles of water. Accommodation at this 3-star apartment has kitchenettes with microwaves. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Mexico City apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. Smart televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and portable fans.

During your stay at Pandora House, you're just a quick walk from Paseo de la Reforma. Features include free WiFi in public areas, plus a restaurant and a bar. This comfortable apartment building has 43 apartments. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a Smart TV and a microwave
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a lift
  • Within a 15-minute walk of Paseo de la Reforma and Angel of Independence Monument
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Pandora House also features room service (during limited hours), express check-out, and a lift.

This 3-star Mexico City apartment is smoke free.

Pandora House has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Electric kettle
  • Microwave
  • Mini-fridge
  • Paper towels
  • Tea bags/instant coffee
  • Toaster

Dining

  • A bar/lounge
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch Smart TV

Comfort

  • Portable fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (94 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Iron/ironing board
  • Safe

Location highlights

  • In a shopping district
  • In an entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 43 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Return the keys

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000 per stay
  • Cleaning fee: MXN 280 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Pandora Reforma by VH Apartment
Pandora Reforma by VH Mexico City
Pandora Luxury Suites Reforma by VH
Pandora Reforma by VH Apartment Mexico City

Pandora House Reviews

Reviews

6.8
Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 3 out of 25 reviews
Rating 6 - Okay. 7 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 6 out of 25 reviews

7.2/10

Cleanliness

5.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Lincoln

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely horrible experience. I booked a room there and arrived before Noon. I came back to check-in at 3:00pm and they said there were no rooms available. The receptionist was incredibly rude, and stated, "It's not our fault. In addition, I'm visiting from out of the country and have never been to Mexico before. Moreover, they still charged be for the room. Poor customer experience and I would not recommend to anyone.
Stayed 4 nights in Nov 2024

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They never sent me check in information and I had to stay elsewhere
Stayed 1 night in Oct 2024

6/10 Okay

Isaias, Lady lake

Stayed 3 nights in Aug 2024

6/10 Okay

Mehdi, San Diego

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
only one chair in the room for 2 people. The room was not cleaned the whole time we stayed there, no change of towels (they are very strict on 2 per room and no more) etc. otherwise clean, comfortable bed, and we felt very safe. With fan on, traffic noise was muted. Overall not worth the price. A friend stayed at the Barcelo a few blocks away for 9 nights for the same price we paid for 4. Lesson learned.
Stayed 4 nights in Apr 2024

2/10 Terrible

Alfonso

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had a terrible stay, there were no pillowscases, the bathroom was dirty, there was no iron and I Did not sleep on Saturday night because some other guests were fighting and everithing could be heard, there was too much noise outside and the room was very small. I will never stay there again, I not will recommend it this place. When I went to check out, it took 10 minutes because there was no one and the inside door couldn't be opened. Ohh did I forget, there was no towel to dry my hands in the bathroom and kitchen. TERRIBLE EXPERIENCE, and I don't want to hear anything about you.
Stayed 3 nights in Feb 2024

10/10 Excellent

Norma

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Edson Alberto

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

ALEJANDRO, MEXICO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
El hotel está precioso y aunque tenía mis dudas por comentarios que leí de personas que se quejaban porque no te tenían sus habitaciones o porque no había comunicación; no fue mi casa, me atendieron luego luego y todo fluyó de maravilla. El único detalle es que hay unos puestos de comida abajo y hacen mucho ruido. Así que sugiero solicitar las habitaciones de adentro las que no tiene balcón. Fuera de eso la locación es excelente y el parquímetro barato
Stayed 1 night in Oct 2025

10/10 Excellent

Erick

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Manuel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Las fotos no hacen justicia a lo que es en realidad. El edificio todavía está en obras, y hasta en 2 ocasiones me abrieron la puerta estando yo dentro sin siquiera tocar a la puerta ni disculparse
Stayed 2 nights in Feb 2025

10/10 Excellent

Jorge

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 1 night in Nov 2024

2/10 Terrible

lopez

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Juan Luis

Disliked: Room comfort

Terrible

Terrible, en recepción me comentaron que mi reserva nunca llegó incluso cuando ya estaba pagada, no pudieron resolver y tuve que buscar otro alojamiento. Nunca contestaron teléfonos y mensajes, tuve que ir directamente.
Stayed 2 nights in Sep 2024

8/10 Good

Mercedes Estefanía

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Esta bonitos los departamentos, solo que si es muy difícil tener comunicación con alguien de la propiedad antes de la llegada, otro punto no tan bueno es que como se encuentra con remodelación y es una zona algo concurrida hay mucho ruido, pero al final todo salió muy bien y pude disfrutar mi estancia.
Stayed 3 nights in Jul 2024

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitivamente la propiedad que te otorgan al llegar no se compara en nada a las fotos que te anuncian aquí Son habitaciones demasiado reducidas y el baño tiene mal olor y por lo mismo al ser pequeñas toda la habitación se inunda con ese olor Sinceramente no vale la pena el precio
Stayed 2 nights in Jun 2024

6/10 Okay

BOHYEON

Liked: Cleanliness
방음이 안 됨
Stayed 1 night in May 2024

10/10 Excellent

Mariano

Liked: Cleanliness, property conditions & facilities
Brutal! Está increíble solo mejoraría la iluminación de la habitaciones para poder trabajar ahí.
Stayed 2 nights in Feb 2024

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
El lugar está agradable y está equipado, sin embargo, aún está en remodelación algunos detallles. Buena ubicación.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gonzalo

Liked: Cleanliness, amenities, property conditions & facilities
Es Buena opción, la cama es cómoda, sale agua caliebte siempre, la habitación es amplia, pero la comunicación con la propiedas es bastante tardada, se tardan en contestar y El internet es lento
Stayed 4 nights in Jan 2024

10/10 Excellent

Christian

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness

Muy bonito, detalles que pueden mejorar

El departamento esta muy bonito, todo es nuevo y en buen estado. La ubicación también esta súper. El único detalle es que se escucha mucho ruido del exterior, y no cuenta con aire acondicionado por lo que al abrir la ventana el ruido es más molesto. El personal muy amable también.
Stayed 2 nights in Oct 2023