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Stara Hamburgo

5.0 star property

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Photo gallery for Stara Hamburgo

Front of property
Library
Pool
Breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Hamburgo No. 32, Col. Juárez, Mexico City, 06600
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, Museo de Cera
    ‪5 min walk‬
  • Place, Angel of Independence Monument
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for EXECUTIVE SUITE

EXECUTIVE SUITE | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

EXECUTIVE SUITE

  • 55 sq m
  • Sleeps 3

View all photos for STARA SUITE

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

STARA SUITE

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • Sleeps 3

View all photos for TERRACE SUITE

TERRACE SUITE | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

TERRACE SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • Sleeps 3

Similar properties

Interior detail
Le Méridien Mexico City Reforma
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,002 reviews
The price is €170
includes taxes & fees
20 Mar - 21 Mar
Le Méridien Mexico City Reforma

About this property

Stara Hamburgo

Luxury hotel with a full-service spa, 4-minute walk to Paseo de la Reforma
This hotel features a full-service spa, a restaurant and a fitness centre. Free self parking and a free manager's reception are also provided. Additionally, a bar/lounge, 2 coffee shops/cafes and a snack bar/deli are on-site.
Stara Hamburgo offers 60 accommodations with minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch Smart televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a ceiling fan. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Stara Hamburgo, you're just a quick walk from Paseo de la Reforma. You'll find features such as free self-parking and a free manager's reception, plus 2 coffee shops/cafes.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Luna Bistro, a bistro that serves international cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with Thai massages, body wraps or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Just a 4-minute walk from Paseo de la Reforma and 5 minutes on foot from Museo de Cera
  • Airport and local-area shuttle service available for a fee
Stara Hamburgo offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily.

A 24-hour business centre, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 1615 square feet (150 square metres) and includes a conference centre. A rooftop terrace, a library, and an arcade/games room are also featured at the luxury Stara Hamburgo. An area shuttle within 60 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

The hotel hosts a free manager's reception daily.
Luna Bistro – This bistro specialises in international cuisine and serves breakfast, lunch and dinner.
Roof Garden – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Lobby Bar – On-site bar. Open daily.
Bar 32 – On-site bar. Open selected days.
Late-night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 60 kilometres
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 8:00 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar 32
  • Lobby Bar
  • Luna Bistro
  • Roof Garden

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Gym
  • Library
  • Shopping

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (1,615 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 1 August 2023 to 31 December 2024 (dates subject to change).
The property will be renovating from 1 August 2023 to 31 May 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Sauna
  • Spa
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Stara Hamburgo

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Stara Hamburgo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Stara Hamburgo Adults Aparthotel Mexico City
Stara Hamburgo Adults Aparthotel
Stara Hamburgo Adults Mexico City
Stara Hamburgo Adults
Stara* Hamburgo Adults only
Stara Hamburgo Hotel Mexico City
Stara Hamburgo Hotel
Stara Hamburgo Mexico City
Stara Hamburgo

Stara Hamburgo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 201 reviews
Rating 8 - Good. 37 out of 201 reviews
Rating 6 - Okay. 13 out of 201 reviews
Rating 4 - Poor. 4 out of 201 reviews
Rating 2 - Terrible. 7 out of 201 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Miguel

Liked: Cleanliness, room comfort

Part time front desk

This was my second time staying at this property. I like its style and comfort and above all I love the location. The complaint I have was that its front desk is only staffed part time. I'm not sure if it's Low season but the hotel was deserted. Other than the Porter there were days I didn't see another soul. I had an issue with the tablet that comes with every room. It helps you control TV, lights, fan, etc. It stopped working and I couldn't get fan to work. But there was no one at front desk to help me. The room was hot because there's no central air conditioning. There is a cooling unit that does a decent job cooling the room but it's not central air. Tip: if you arrive really late or need to check out very early call ahead so you don't end up without someone at the front desk. The property is closed doors at night but just knock and the Porter will let you in. Overall I would recommend this hotel and would stay here again so long as they have sales. Regular price is a bit high.
Bathroom sink
Bathroom shower
Great water pressure
Bedroom comfy bed
Stayed 3 nights in Jul 2023

10/10 Excellent

Christine, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay. The hotel is in a great location and there are some great dining options within walking distance nearby. The staff was really helpful and I recommend this hotel for solo travellers.

10/10 Excellent

Andrew, MEXICO

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A very modern concept under a classic construction. The restaurant menu at the roof top is a bit limited in terms of food options
Stayed 4 nights in May 2023

8/10 Good

Martha

Stayed 5 nights in May 2023

10/10 Excellent

Jennifer, Miami

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I had a very pleasant stay. The property and room was sparkling clean and confortable. They have excellent customer service.
Stayed 4 nights in Apr 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Timothy John

Business traveller
Liked: Cleanliness, room comfort

Almost a great place to stay

This is an interesting hotel, I’ve stayed there quite a few times and nothing changes. The building is beautiful and the hotel and rooms are as nice as any 4 or 5 star hotel in CDMX. So why does nobody stay here ? I can only think it’s because the ambiance is austere, it’s just not a happy place. The ground floor has a restaurant, never open, a shop, never open and a great coffee bar, never open. When you check in they make you sign a 3 page official document with the rules and regulation ! The restaurant on the roof is really nice, too bad the food doesn’t match. I was there twice and was only 1 other person both times. The location is ok but not great since it’s on a 1 way street and it quite a way to get onto it, if you’re coming from the opposite direction. All in all it’s a beautiful hotel with very large, nice rooms but it’s not a happy place to stay.
Stayed 1 night in Apr 2023

4/10 Poor

Yolanda

Travelled with group
Disliked: Cleanliness, amenities
Charged for 3 person but didn’t prep room for 3 (glasses, towels, coffee, water, coffee pods and cups…). Never cleaned the floor in living room. Had to leave a note to request clean glasses after asking twice I’m person. Beds were smaller than described. Welcoming letterhead said Deluxe suite w hen I booked Executive suite… I could go on. Concierge was very friendly and Shay’s willing to assist.
Stayed 4 nights in Mar 2023

4/10 Poor

Jean-Christian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was complex. was asked to sign a three page contract in Spanish. Check ou was not good either. I had to insist to receive proof that i was being reimbursed for the deposit and to be given a proper invoice.
Stayed 1 night in Feb 2023

4/10 Poor

Megan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was overall fine but the air conditioning unit is loud and don’t forget to bring a toothbrush or they will charge you for it. The concierge should clarify the cost before sending to room as I’ve never been charged for a toothbrush in any hotel I have stayed. The breakfast was ok but nothing special. Probably won’t return as there are so many other places to stay in Mexico City. The location is great .
Stayed 1 night in Feb 2023

10/10 Excellent

Alec

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great hotel and great location. Staff was great, welcomed us and helped us with all of our bags as soon we got there. Very clean and quite hotel I will definitely be staying at this hotel again. Good neighborhood As well, lots of places to go eat around the corner.

10/10 Excellent

Eleanor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay overall.

10/10 Excellent

Astrid

Business traveller
Liked: Cleanliness, room comfort
Great room. Super comfy beds. Top clean, modern - gave us a welcome note and cookies 😍
Stayed 1 night in Dec 2022

10/10 Excellent

Sung Hae

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Roberto

Stayed 2 nights in Nov 2022

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately our stay was not the best. Phone did now work. The AC did not work. They had this control that monitor everything with no instructions. No Menus in the room . Everytime we needed something we had to go down. They even left the food in refrigerator from prior stay. So disappointed.
Stayed 2 nights in Nov 2022

10/10 Excellent

juan francisco

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpios modernos puedo decir que casi excelente
Stayed 3 nights in Nov 2022

8/10 Good

Luis

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2022

4/10 Poor

Martha

Travelled with partner
Disliked: Cleanliness
The room was not clean.
Stayed 2 nights in Nov 2022

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
nice spot, not far from some of my favorite places to eat in cdmx. clean. staff was friendly and helpful. the feel was a little stiff but the price was great so no complaints.
Stayed 1 night in Nov 2022

8/10 Good

Yolette

Business traveller
Liked: Cleanliness, room comfort

Some details... AC !

I really missed Air Conditioning... the room got very hot at night so I had to open the windows but noise was very uncomfortable... so
Stayed 3 nights in Nov 2022

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities
Facilities were okay, communication with the staff was confusing: they had no idea of the reservation and then, they offered late check out on arrival and then refused to offer it, so I had to change plans which was unfortunate
Stayed 1 night in Nov 2022

10/10 Excellent

Luis

Stayed 1 night in Nov 2022