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SureStay by Best Western Miles City

2.5 star property

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Photo gallery for SureStay by Best Western Miles City

Reception
Fitness facility
Free daily full breakfast
Business centre
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed) | 1 bedroom, desk, laptop workspace, blackout curtains

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Gym
  • Pool
  • Parking included
  • Pet-friendly

Explore the area

View in a map
1015 S Haynes Avenue, Miles City, MT, 59301
  • Place, Miles City Town & Country Club
    ‪12 min walk‬
  • Place, Wibaux Park
    ‪13 min walk‬
  • Place, Tongue River Winery
    ‪4 min drive‬
  • Airport, Miles City, MT (MLS-Miles City Municipal)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(5 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed) | 1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Reception
Fairbridge Inn & Suites, Miles City
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.4 out of 5, Excellent, 1,176 reviews
The price is €85
includes taxes & fees
12 Nov - 13 Nov
Fairbridge Inn & Suites, Miles City

About this property

SureStay by Best Western Miles City

Hotel in Miles City with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and a sauna. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, a business centre and express check-in. Housekeeping is available on request.
SureStay by Best Western Miles City offers 53 accommodations with DVD players and coffee/tea makers. This accommodation offers separate dining areas. Premium cable televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and in-room massages can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western Miles City. During your stay, you're just a quick walk from Holy Rosary Healthcare. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a business centre and a vending machine
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Holy Rosary Healthcare and Miles Community College
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
As a guest of SureStay by Best Western Miles City, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. Public spaces have free WiFi. There's an onsite business centre. Free breakfast is served daily. The business-friendly SureStay by Best Western Miles City also features a vending machine, express check-in, and express check-out. Free self parking is available.

This Miles City hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Separate dining area

More

  • 5G smartphone data speed
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free limited smartphone calls
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Limited smartphone data usage
  • Printer
  • Separate sitting area
  • Smartphone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in fee: USD 50 for check-in between midnight and 7:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per day (maximum USD 350 per stay), plus a one-time cleaning fee of USD 25
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 20 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25 per accommodation, per day
  • Cleaning deposit: USD 25 per day
  • A damage deposit of USD 25 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 350 per stay) plus a one-off USD 25 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between midnight and 7:00 AM
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western War Bonnet
Best Western War Bonnet Inn
Best Western War Bonnet Inn Miles City
Best Western War Bonnet Miles City
War Bonnet Inn
Miles City Best Western
Best War Bonnet Inn
Surestay By Best Miles City
Best Western War Bonnet Inn
SureStay by Best Western Miles City Hotel
SureStay by Best Western Miles City Miles City
SureStay by Best Western Miles City Hotel Miles City

Reviews

SureStay by Best Western Miles City Reviews

7.2

Good

7.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 26 out of 93 reviews
Rating 8 - Good. 30 out of 93 reviews
Rating 6 - Okay. 18 out of 93 reviews
Rating 4 - Poor. 9 out of 93 reviews
Rating 2 - Terrible. 10 out of 93 reviews

Reviews

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a good option for the price point. When we arrived the pool and hot tub were out of order, but after we had dinner we did not want to get into our swimsuits anyways. We were able to walk a few short blocks to dinner. There were several options. Breakfast was provided, it was fairly standard choices, biscuits and gravy, pastries, cereal, etc. Staff was friendly. Decent place for us to spend the night as we were passing through.
Stayed 1 night in Aug 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Jerrad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They advertise having a pool and being pet friendly but the pool is empty and theu do not have an outdoor area to take your pet to relieve itself. The rooms are blocked open prior to you ariving letting insects in and the ac is turned off. The beds looked like they were made by my 12 yr old. And there was trash on the floor under the AC unit as well as someones dirty headband between a bed and the nightstand. The staff didnt even recognize me when I went to checkout approximately 15 minutes after checking in until they looked at my room key. The pictures online appear to be either from when it first opened or edited to be brighter than the lobby and rooms actually are.
Stayed 1 night in Aug 2025

2/10 Terrible

Lauren

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is not as advertised. Old hotel and very dirty. Pool under maintenance and exercise room did not have any working equipment and had not been picked up or cleaned.
Stayed 1 night in Aug 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service

Family reunion

The breakfast was good. The beds were very comfortable. The hide-a-bed needs a new mattress. The toilet is very low. The carpet could use a deep clean.
Stayed 3 nights in Jul 2025

2/10 Terrible

Ruth Wheaton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated. Broken features. TV complicated, staff wanted tip to fix and explain. Mediocre breakfast. Iffy neighborhood.
Stayed 1 night in Jul 2025

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Roshanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was difficult, breakfast was a litle lacking but im sure railrosd and cobstruction workers had their share. I should have gotten up earlier
Stayed 1 night in Jul 2025

2/10 Terrible

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby and swimming area has a mold and mildew smell to it. There is carpet in the swimming area.
Stayed 1 night in Jul 2025

2/10 Terrible

Kylie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My bed spread had stains and blood on it and the floor was covered in crumbs and dirt.
Stayed 1 night in Jul 2025

8/10 Good

Patrick

Stayed 1 night in Jul 2025

6/10 Okay

Mehrdad

Travelled with partner
Liked: Staff & service
We stayed 1 night only as an overnight stopover in our road trip. It is a nice enough roadside motel, nothing amazing. The town centre of Miles City is a short drive away and seems nice but we did not really get a chance to explore it
Stayed 1 night in Jul 2025

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was empty
Stayed 1 night in Jul 2025

8/10 Good

Sandra

Friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Don

Stayed 1 night in Jul 2025

2/10 Terrible

kari

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here for 20 minutes and left Bed noisy ,bathroom floor sticky and heater smelled like it was going explode. Non refundable so I'm out 144$
Stayed 1 night in Jul 2025

2/10 Terrible

Marlys

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible

Not what hotels com said it was. It is a best western now. No pool. People living in hotel. Felt unsafe
Stayed 1 night in Jul 2025

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best experience

The room was outdated, smelled odd- especially with the air cooler on. The beds were not comfortable and you could tell it wasn’t cleaned properly.
Stayed 1 night in Jul 2025

6/10 Okay

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older property, showing its age throughout. Rooms had a musty smell.
Stayed 1 night in Jul 2025

8/10 Good

Joni

Stayed 1 night in Jul 2025

4/10 Poor

Isabelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although the swimming pool was out of order for repairs, the front desk staff recommended a nearby water reserve with a beach — a wonderful suggestion for which we were very grateful. This motel has real potential, largely thanks to its kind and helpful staff. However, some of the wall-to-wall carpets, as well as the bathtubs, could benefit from a deep cleaning..
Stayed 1 night in Jul 2025

6/10 Okay

Adriane

Travelled with family
Liked: Cleanliness, staff & service
We booked it because it advertised a pool. The pool was not working and empty. To be fair they are renovating but it did not state that when I was reading about the hotel. The staff was friendly and efficient. The breakfast was minimal.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The manager was great. TV & phone weren’t working. Desk chair broken, she replaced immediately. Hotel needs upgrades.
Stayed 1 night in Jun 2025

6/10 Okay

Sandra

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Swimming pool was not working but your not notified of that, not even when you check in
Stayed 1 night in Jun 2025

8/10 Good

Alan

Travelled with pets, Travelled with group
Liked: Cleanliness
Parking was very limited
Stayed 2 nights in Jun 2025