6/10 Okay
Damien Michael
3 Apr 2025
Liked: Cleanliness, staff & service
When I booked this hotel it was marketed as contactless and automatic, no staff on site, very high tech. When I arrived I immediately had an issue checking in through their web-portal, despite a security check they initiated via email, 72 hours prior. I simply could not get into the building using the passcode provided. I ended up calling their support and someone let me into the building and had me wait in a lobby area for 15-20 minutes. A nice man showed up and explained they “have issues with the web-portal and don’t really use it”. The issue was the portal did not request a credit card needed for security if booked through a third party. I gave a credit card, they made sure it was good and I got my passcode. Annoying after a red eye flight and killing 5 hours until the 3pm check in but understandable.
The Good:
-lovely clean room with a concrete, industrial aesthetic
-comfortable bed
-very nice, accommodating staff
-great location with 10-15 minutes walk to downtown; restaurants and pubs much closer
The Not So Good:
-a victim of its own designed high-tech, I realized at 11pm the automatic blinds did not work, nor the tv (no cable or streaming) and the lights were tricking (one button off/on for all room lights sometimes did not work. I slept with the blinds open (i did not want to break them by manually closing them). Inexplicably one light would not turn off so slept with it on
-the next day I mentioned all these things and was given a new room (tv and streaming worked
Damien Michael
Stayed 3 nights in Mar 2025
